AI-QMS Description

Omind's AI-QMS is an innovative quality management software tailored for call centers, aimed at streamlining quality assurance processes across voice communication channels. This solution is specifically crafted for business process outsourcing (BPO) firms and customer service departments, transforming traditional manual assessments into instantaneous evaluations through AI technologies, including interaction scoring, sentiment analysis, and compliance checks.

Leveraging advanced Natural Language Processing (NLP) and speech analytics, AI-QMS is capable of analyzing nearly all customer interactions, ensuring thorough evaluation. The platform generates detailed QA reports, identifies areas in need of coaching, and upholds a uniform standard of service quality throughout the organization.

Noteworthy Features:

- Automated Quality Assurance Scoring
- Sentiment and Emotional Analysis
- Compliance Monitoring and Auditing
- Evaluation Across Multiple Channels

With these capabilities, AI-QMS empowers teams to enhance their performance and maintain high-quality customer interactions consistently.

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Reviews - 1 Verified Review

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Company Details

Company:
Omind
Headquarters:
United States
Website:
www.omind.ai/products/ai-qms/
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Product Details

Platforms
Windows
Mac
Linux
On-Premises
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Online Support

AI-QMS Features and Options

AI-QMS User Reviews

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  • Name: Barnali B.
    Job Title: Quality Analyst
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    AI-QMS Transformed Our Call Center QA for Compliance and Agent Coaching

    Date: Dec 22 2025

    Summary: After using AI-QMS for 6 months in our 100-agent contact center, it shifted us from reactive manual QA to proactive, data-driven excellence. We've seen measurable improvements in compliance, agent skills, and customer satisfaction while cutting QA time dramatically. Highly recommended for mid-to-large call centers serious about scaling quality assurance.

    Positive: Automates 100% of interactions for full coverage, eliminating blind spots from manual 2-5% sampling. Real-time coaching and feedback boost agent performance instantly, leading to higher CSAT and lower churn. Easy integration with our CRM and telephony systems, randomized audits ensure fairness, and customizable scorecards fit our needs perfectly. Strong compliance features (PCI/HIPAA-ready) and intuitive dashboards make data actionable.

    Negative: Initial setup and scorecard tuning took about a week to perfect for our multilingual team. Rare false positives on nuanced sentiment require minor adjustments.

    Read More...
    AI-QMS Company Response
    Date: Dec 24 2025
    Thank you for your review.
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