3CX Reviews

Summary: This PBX has been deployed at multiple hotels and businesses from 3 extensions up to 500 and we have minimal overhead with troubleshooting and changes are quick and easy. It supports all of the features that are requested and has been consistently able to adapt to any deployment environment.

Positive: 3CX is straight forward and easy to use and implement. Users are easily added and are able to provision their own devices with little to no help. Calls have good quality and testing any changes is accomplished with good documentation from 3CX.

Negative: Changing the interface with each update - locations of buttons and features are in new places often.

Summary: Overall, I'd highly recommend 3CX. It's a stable and reliable phone system that is easy to use and administer.

Positive: Easy to use and administer. A nice feature is the ability to use remote phones without a VPN configuration via 3CX's STUN protocol.

Negative: No real cons at this time; at times some of the dashboard settings can be a bit overwhelming but that may be due to my inexperience.

Summary: This is a great Phone System that I have been working with for over 8 years and what I sell my customers because it's a great product and sells itself. I doubt I will ever work with another Phone System.

Positive: - Easy to setup
- Easy to manage
- Great product to sell customers
- The features are some of the best available
- Great cost for the product

Negative: Sometimes there are updates that make major changes to how the system is managed and it's really not needed. They do a great job of making sure you know how to work with the changes and have a slow transition to make sure they are well known before the changes take affect.

Summary: I love 3CX, the platform and team. Always a pleasure to work with the support and sales team. The product is wonderful as you are not locked into using 1-2 specific phones, you have literally hundreds of phones you can use, or you can choose to use no physical phones and use your laptop or cell phone application that is included in the cost of the license unlike other systems where they nickel and dime you for every endpoint.

Positive: Cost effective.
Unlimited growth potential.
Continued growth within software and design.
Cutting edge.
You don't have to worry about legacy equipment.
Future proof.
Easy to use.
Easy to administrate.
Lots of research and troubleshooting available online in groups, forums and blogs.

Negative: Sometimes communications could be better but aren't we all guilty of this.

Summary: A+. Without a doubt. 3CX is growing at our company and i am happy to work with them in the future :)

Positive: I am a reseller and I was the primary 3CX contact for a bit. Every time i sold or worked with 3CX it was a pleasant experience.

Negative: None. I used the free trial just to get acquainted and could answer client questions and had no issues.

Summary: I have tried almost every platform out there, and we see no reason to switch our platform, 3CX is the #1 VoIP phone system on the planet. Highly recommend you go to 3CX and try it out.

Positive: #1- very user friendly
#2- best cell phone app
#3- great web client
#4- best call center for SMB market
#5- always new features
#6- awesome support team

Negative: Don't have any, they have the 3CX forum where you can talk with other users, they have have a great support team, their R & D is constantly working on new features and solutions. I'll let you know when I come up with a complaint.

Summary: Great overall system. Not a Cadillac, but it will get you where you want to go in style nonetheless.

Positive: Best management interface a 25 yr tech has used.
Simple set up.
Logical call pathing.
FANTASTIC feature set for price.

Negative: Have to get very creative for multi tenant/site configuration.
Only a default day/night mode.
Flexibility with different manufacturers of phones means not all phone features are supported natively .

Summary: We partnered with 3CX nearly 14 years ago. In addition to being a Solution Provider for 3CX, today, we are one of the largest 3CX Partners in the United States. The product continues to evolve with innovative and meaningful feature updates. Major Updates are released like clockwork every 18 months. There are periodic Service Packs released between the major updates that add features as well. If you are an IT Company wanting to sell 3CX, reach out! If you are a business considering the solution and would like to learn more, or see it in action, reach out!

Positive: Feature / Functionality - Total Cost of Ownership.

Not just a Phone System, 3CX is a Communication Solution.
- Voice - Desk Phones, Soft Phones, Web Client
- Browser Based Web Client OR Stand Alone Phone App for Your Laptop/Desktop
- Soft Phone for your Mobile Devices
- Web Client / Web Conferencing
- SMS/MMS Text Messaging

Negative: Not sure I have one...but if I had to give something, I would say the Reporting could be improved to provide more options for those that need to slice and dice data much deeper than what most administrators would need. It is good enough for most, but for those that rely heavily on reporting, there is room for improvement.

Summary: All around an excellent, affordable product that is easy to use, install, and manage. Full of features and integrations.

Positive: Easy to use.
Easy to Install.
Easy to Administrate.
Full of features from auto attendants to the ability to text via the PBX system.
Endless integrations with CRMs.

Negative: No real cons. Sometimes support could be a little quicker to respond to issues.

Summary: Great solution for telephony. We have been offering it to our customers for years and are happy with it.

Positive: 3CX has become the standard in VoIP. The pricing is affordable and very easy to use and setup. They offer trainings to further advance your telephony skills.

Negative: We have to install somewhere so either use extra machine or on VM if available the way we have been offering it.

Summary: Excellent service with free options. They have great support and many functions using the management console—an easy-to-use interface.

Positive: Great service.
Easy to use.
Fast support.
You can use it on Linux or Windows.
Simple installation and administration.

Negative: The pricing could be better.
The windows client is with an old design.
Sometimes the options are hard to find.

Summary: Excellent product, would highly recommend for small to enterprise customers that desire features to include reporting, queues, parking, etc...

Positive: Easy to use, feature rich, great support and usability.

We recommend this solution, hosted by us, to customers that require reporting, Softphones, queues, etc...

Negative: None really. The Windows install can be heavy so we typically recommend Linux.

Summary: Recommend wholeheartedly. 3CX is a solid platform for VoIP and the new PC client (Softphone) is well written.

Positive: Usability and feature set is high. Think thru your VoIP desires and determine how you want to deploy the system, and 3CX will be a good fit for you.

Negative: As with any VoIP platform, there are lots of things to keep in mind regarding deployment type, costs, etc., to adapt the solution to your environment.

Summary: This is by far the best phone system to go with. I have one personally setup for home and love it. Cut down on many robo calls with the digital receptionist.

Positive: Love 3cx and for easy it is to setup and use. Very user friendly and the web meeting software is great.

Negative: The mobile app can be buggy at times and not want to function.

Summary: 3CX does what a phone system is supposed to do, which is just work. Our business relies on our phone system so it needs to work, and does. Haven't had any issues with it thus far. Set up was easy and the few snags we encountered were remedied by support.

Positive: Affordable, comprehensive feature set, easy to set up, good support

Negative: We've been using 3CX for 7 months now with zero issues. Nothing to complain about.