3CX Reviews

Summary: If you're looking for a self-hosted platform that serves any sized business, this is certainly the solution. It provides an excellent array of deployment options and the management dashboard is very intuitive and easy to manage. My preference is the Linux-based self-hosted server. Lightweight, yet incredibly powerful.

Positive: Intuitive user interface.
Plethora of deployment options.
Variety of compatible hardware.
Excellent service support.

Negative: Needs Site-2-Site Interlinking (ie. 3CX VPN).
SBC software is kludgy (likely deprecated).
Push for Cloud is too strong. (I like self-hosted control).

Summary: If you are reseller or end user, I know you will find 3CX to meet all the your needs. It is solid, easy to use, great documentation, and when support is needed, they are available. Great Customer Experience.

Positive: I like that everything works, that when there is an issue, it has always been an operator issue, not a 3CX issue, and the documentation and support forums are awesome. As someone who does not turn to tech support personnel as a first option, having all of the resources I need, along with the experience of rock solid performance from 3CX, I find this product to be awesome.

Negative: Not a fan of the dealer model. It was changed recently, and while SIP service is not the main focus of my business, I like having 3CX in my toolbox. The new model appears to be designed to cull and force resellers to convert more.

Summary: 3CX is an excellent choice not only for small business but for large business. Easy to install, Priced Right.

Positive: 3CX is easy to install as well as administration, as a PBX system over all it works very well. The pricing seems to fit for the product.

Negative: Not much to say here, I think the design could use a little help, but over all works great.

Summary: 3CX has been a huge cost saver for me and several colleagues. They are always updating and ensuring security is top of mind.

Positive: Easy to setup.
Great end user experience.
Administrative interface is feature rich and easy to navigate.

Negative: The new SMS routing could use some work. The ability to send an SMS to a different extension than the DID voice would be ideal.

Summary: It was a learning curve but I have been more and more comfortable rolling out new installs and testing new functions/services. So far I have been content with the applications, devices, and support from 3CX team for any questions/issues I am experiencing.

Positive: Full management and configuration on the admin end.
Customizable options (Interface, voicemail, blf, etc.)
Regularly updated and patch notes readily available.

Negative: Custom configurations/templates are not supported by 3CX team.
Phones can and will be phased out, making legacy devices obsolete. (Its a part of life sadly)
Onsite installs can be more finicky and may need reboots.

Summary: Overall we like using 3cx and supporting it. We’ve been running it for over 8 years now. There have been a lot of changes for the platform with most of them good.

Positive: Over good system for the money. They are constantly adding and improving items. There are better systems for larger enterprises however those costs are usually 10-20x higher.

Negative: Sometimes they make changes without think of all the potential issues, however when this is the case it’s usually caught in alpha and beta builds so it usually isn't an issue.

Summary: We onboarded 3CX during Covid as our existing phone system wasn't that robust. As an IT provider, we ended up offering it to existing clients and now have two dozen or so clients on the solution, all happy, all working perfectly fine.
Recommend looking at cloud hosting for this product and going through a partner channel where the support is near instant. Use a local company to support it!

Positive: Ease of access and use, setup, administration, features. The overall product has a great deal of features and you can do most things with it. They are always updating the software to stay top of the line and we went from using the system to actually selling and supporting it for clients.

Negative: None, 3CX support is confusing as you go to your partner. Logging for users.

Summary: 10/10!!! This makes daily communication so easy, with the web video upgrades it works better than teams or zoom! I am a very satisfied customer and would recommend this solution to anyone looking to buy a phone system for the next decade.

Positive: Unlimited growth capacity and no per user cost with every feature included for every user has completely disrupted the industry allowing for customers of all sizes to get the absolute most advanced technology in an easy to use package. Thank you!!

Negative: Only one source of Music on Hold when using one license for multiple businesses; however separate licenses networked together Is only a few hundred a year!

Summary: 3CX is the best PBX platform in the industry. Coming from Asterisk it is a night and day difference. Every aspect of the system is user friendly, easy to navigate, and works exactly as you would expect. It is packed full of features and is very easily extendible by writing call flow apps.

Positive: Easy To Use.
Exceptional Security Features.
Great Update Schedule.
No Text-Based Config.
Intuitive Interface.

Negative: A few small quirks, such as not being able to have different hold music based on DID.

Summary: Just better than any other PBX I've used. And my job is to use and sell PBX systems. My customers are always happy when I set up their system, and they too find it easy to use. It just works.

Positive: I love the ease of use of 3CX. The GUI and layout is simple and easy to navigate. Features that one would expect out of a PBX can be easily found without much difficulty.

Negative: Pricing model/business model has changed more than twice since I started using it. Fortunately its Pros outweigh this con.

Summary: 3CX has been our go to PBX solution for our partners. Ease of use, great documentation, training resources, features, pricing, and integrations. You cant go wrong with 3CX!

Positive: Takes the complexity out of normal phone system deployments. Gone are the days of command line installs/changes just to make simple alterations to configuration.

The solution is built with the reseller in mind leaving plenty of upsell opportunities to provide customers features they didn't know they could have without the "enterprise" price.

Negative: Sometimes there is a tendency to leave behind the ways of "old phone system usage". It's hard to reconcile with users who have been interacting with their phone system a certain way for 30 years and have them update to new technology, sometimes they just want the new system to act like the old.

Summary: We use 3CX internally and refer out to clients as well. The referral/resale process is lightweight and easy.

Positive: Powered by AWS, 3CX is our preferred VOiP partner. Their platform is easy to use and cost effective for us and our clients.

Negative: Their interface could stand to have a few updates but overall, even that is pretty good compared to others.

Summary: Really great software have not had any major issues since using the software, when i do tech support gets me the help i need.

Positive: It's very user friendly, and great tech support when needed, the online forums to help with basic troubleshooting are great.

Negative: I don't really have any cons besides in version 18 they moved the ability to set specific hours for extension to the web client.

Summary: 3CX simply works for customers with ease of management and control. It is flexible to allow users to work in office or remote.

Positive: With paying for just simultaneous calls instead of extensions it allows for a lot of flexibility in setup. Users are able to customize their phones as long as you are running a supported phone.

Negative: Some permissions could be a little more granular when providing management access.

Summary: 3CX is an affordable phone system that just works like it should! Each installation is customized for what our clients need a phone system to do. Get pricing, great product and great support!

Positive: Easy to setup and use. Affordable. Lots of features. Been using 3CX with several clients for many years now and it's just a great phone system!

Negative: I haven't figured that out yet! We've been using 3CX for several years with several clients and we have no complaints.