Best Operations Management Software for Oracle Siebel CRM

Smart Queue Management System reduces customer queue time, increases staff productivity, and delivers a pleasant customer experience. We have the solution for any business size. Qwaiting is a cloud-based queue management software. Queue Systems are designed for reducing wait times. Qwaiting is more than just a queue system. Our Queuing solutions increase efficiency, enhance profitability, create a secure environment and improve the customer experience. Your customers will not be willing to wait if you provide excellent customer service. Qwaiting allows customers to check in by phone and wait to be served. Your staff will have all the information they need to provide the best customer service. You will have a complete picture of the situation in real-time. We provide data that helps you make better business decisions, from customer journeys to employee performance.

You don't need to speak to the users in order to understand what they experienced (replays, behavior insights, etc.). End-2-end Transaction Insights (business, technology, etc). Poor user experience can be caused by issues with the interface design or technology. Germain UX identifies the root-cause and use cases of issues, down to user clicks and scenarios and technology (network requests, code, sql etc.). Ineffective business operations can be caused by a lack of training, poor organizational structure, and attrition. Germain UX identifies the main gaps and their root cause, in real-time, 24x7. Low conversion rates can be caused by a number of factors, including a crowded call center, a lack of expertise and difficulty finding information on a site. Germain UX can help identify actionable insights. A poor customer experience can be caused by a number of factors, including a product or service that is ineffective, lacked support, and difficult to find online material. Germain UX identifies these insights in real-time and 24x7.

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

Qmatic Orchestra 7 provides a solution for any need, whether it's a system to manage queues or a robust platform to manage customer journeys across multiple channels. Orchestra 7 allows you to offer mobile tickets and online appointment bookings. Orchestra 7 will take care of your visitors before they arrive. You can allow check-in at your premises via a self service kiosk, a reception, or both. Let your visitor choose which option they prefer. Orchestra 7 allows you to reach out to your customers and get feedback after the visit is over. Orchestra 7's modular design allows you to tailor it to your needs in terms of functionality, number and user count. Orchestra is flexible enough to adapt to your changing needs.

Iqxora empowers businesses to quickly develop and deploy business apps for superior customer experience, operational excellence, and compliance. Leaders must embrace change in today's digital age to stay ahead of the volatile, complex and changing business environment. The digital age is all about transformative thinking, and the right tools to quickly turn these thoughts into action. Iqxora revolutionizes Application Development in Enterprises! You can create and deploy applications in hours, not weeks or months. Iqxora is your one stop platform for rapid application development and collaboration, as well as automation of business processes.

It is not enough to just verify identity solutions. Businesses must integrate identity solutions into their business processes in today's digital world. IDmission offers effortless end-to-end customer journeys using passive liveness biometrics, Identity-as-a-Service, and multi-factor authentication, coupled with our industry expertise. IDmission offers solutions to orchestrate digital transformations in companies that rely on ID verifications and identity. Our industry knowledge and standards-compliant security are used to create seamless customer journeys. IDmission offers solutions for complex applications that require identity and document authentication. IDmission offers more than just the best AI and biometric technologies in the industry. We take our technology and help customers organize their digital transformation.

ONIS Digital Architect is a digital operations management platform that productizes traditional services delivery, radically changing the relationship between service providers (and their customers). The platform modernizes the way digital services are designed, consumed, monetized, and managed with a configurable low-code or no-code microservices platform. ODA reduces complexity and cost of service delivery, digital transformation and service virtualization. It also helps to reduce time to value and eliminate recurring expenses that are associated with traditional service delivery. Technology organizations are now challenged to move at the speed and convenience of business. This is why digital transformation and modernization of traditional service delivery are essential.