Best MSP Software of 2024

LogicMonitor is the leading SaaS-based, fully-automated observability platform for enterprise IT and managed service providers. Cloud-first and hybrid ready. LogicMonitor helps enterprises and managed service providers gain IT insights through comprehensive visibility into networks, cloud, applications, servers, log data and more within one unified platform. Drive collaboration and efficiency across IT and DevOps teams, in a fully secure, intelligently automated platform. By providing end-to-end observability for enterprise businesses, LogicMonitor connects coders to consumers, customer experience to the cloud, infrastructure to applications and business insights into instant actions. Maximize uptime, optimize end-user experience, predict what comes next, and keep your business fearlessly moving forward.

Automox is cloud-native and available globally. It enforces OS and third-party patch management, security configurations and custom scripting across Windows and Mac from a single console. IT and SecOps are able to quickly gain control of and share visibility over virtual, on-prem and remote endpoints without having to deploy expensive infrastructure.

Your organization may have a variety of servers, desktops, and laptops. As your organization grows, managing all of these machines can become a problem. OptiTune is one of the most innovative solutions available. It was specifically designed to simplify IT management for any size organization. It allows you to control all computers in your organization. This includes exposing malware infestations, updating them, installing the latest versions of Microsoft™, Office, and identifying overloaded computers. OptiTune offers all of these options and more.

PSA Software simplified Computicate makes managing IT services easy with its exclusive PSA software for MSPs. Gain greater insight, increase efficiency, and grow your profits. Automate your back-end business In just a few clicks, automate tasks such as time tracking, invoicing, following up with clients. Optimize your service delivery Complete helpdesk ticketing solution. It makes IT service delivery simple and accurate. Your bottom line will improve Never miss an incoming ticket or alert again. Maximize productivity and monitor productivity. All the tools you need for managing your MSP business successfully. Computicate PSA integrates all aspects of IT Services Management System. Exclusively for MSPs

RG System is a SaaS IT Management platform for MSPs and IT Professionals. It combines RMM and Data Backup & Restore with Endpoint Security in a centric portal. RG System protects your entire IT infrastructure - servers and workstations - and offers unique Bitdefender GravityZone Business Security integration and Dell EMC Avamar integration. Remote access, patch management and ticketing are all possible from the same web-based interface. You can also manage and secure your IT environments using VMs backup, replication, firewall, and other features. The portal is affordable, simple-to-use, and available on a pay-as-you-go basis. We make IT easy!

Bacula Enterprise offers a single platform that provides cloud backup and recovery software for the Modern Data Center. Bacula Enterprise backup & recovery software is ideal for medium and large businesses. It offers unique innovation, modern architecture and business value benefits, as well as low cost of ownership. Bacula Enterprise corporate backup software solution uses unique technologies that increase the interoperability of Bacula Enterprise into many IT environments, such as managed service providers, software vendors, cloud providers, enterprise data centers, and cloud providers. Bacula Enterprise is used by thousands of organizations around the world in mission-critical environments such as NASA, Texas A&M University and Unicredit. Bacula offers more security features than other vendors and advanced hybrid Cloud connectivity to Amazon S3, Google, Oracle, and many others.

Zomentum is a sales acceleration platform that is exclusively designed for IT Partners. It combines pipeline management and proposal and quote builders, sales automation, reporting & analytics, and reporting & analysis to enable frictionless MSP sales. Zomentum makes it easy to create documents 70% faster, increase deal values by 600%, and convert more often. Today, Zomentum is used by thousands of MSPs to increase revenue, reduce sales cycles, and simplify buying. Our customers have generated close to $100M in revenues. Our mission is to build a trusted network of IT partners, revolutionizing the IT purchasing process for small and medium-sized businesses around the world.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

Help Desk for Managed Services Providers Customer Service and Device Management. Managed Service Providers, or MSPs, are responsible for monitoring and servicing increasingly complex IT infrastructures. Automating these processes as much as possible helps minimize downtime and reduce inconvenience. It is not enough to provide a Help Desk portal for customers to stay competitive in the market. A complete tool is required to manage all aspects of a Service Providers' business. Our IT Asset Management gives you a complete view of all devices at your customers' locations. This includes their infrastructure such as IP addresses, subnets and network devices. It also shows installed software and operating system information. The Service Desk tool lets you manage deadlines and contracts, as well as respect SLAs. You can also include salespeople to inform them about the client status.

The coronavirus pandemic created new challenges for businesses and remote IT monitoring. It is good to have a reliable source of support in times of uncertainty. Paessler software has been simplifying the lives of IT professionals for 25 years. Hosted Monitoring is perhaps our most innovative solution to the problems of today. Paessler PRTG hosted monitor offers monitoring that goes beyond the box. All important technologies, traffic, availability, bandwidth and traffic are supported. Your PRTG instance is up-and-running in a fraction of the time it takes to implement in-house. You don't need to purchase new hardware or search for spare capacity. PRTG Hosted monitor is completely agentless, so you can immediately start monitoring from your browser. Your PRTG instance is hosted on reliable AWS servers in your region. We also provide constant backups.

Paessler PRTG Enterprise Monitor can be used with any vendor. It can monitor almost any device, application, and service using all the standard monitoring protocols or the documented API. It supports IoT protocols, as well as traditional IT protocols. This allows it to monitor medical devices, shop floors and IoT setups. It can be used to monitor everything, from network to infrastructure, applications to cloud services, storage to databases, virtual environments to IoT and more. Audits of large networks can take several months because all the information must be collected. Paessler PRTG Enterprise Monitor helps you with your audits by providing one source of information. This saves you both time and money. Large companies may use a variety of monitoring and analysis tools to provide detailed information about each IT component.

One platform to curate and sell everything-as-a-service IT propositions. You can curate top-tier technology proposals with instant eCommerce, order management and subscription billing tools. A centralized MSP dashboard and automated provisioning workflows can reduce deployment times and costs up to 90%. Our intuitive customer self-service dashboard improves customer experience and reduces calls to your helpdesk. Encapto's intuitive self service interface was designed for the non-technical customer. It combines cross-architectural technology to improve customer outcomes, reduce support burden, create stickiness, and offer easy up-sell opportunities. Relax, let your customers take care of themselves. So that your customers can place their orders online, create a branded storefront. Simple order flows make it easy to cross-sell, upsell, and cross-sell products, add-ons and unique offers.

Loom Systems' patent-pending AIOps solution prevents and predicts problems for businesses that are undergoing digital transformations or cloud migrations. Loom's AIOps can detect IT problems before they affect customers and provide insights and solutions in plain English. This not only keeps operations moving smoothly and improves business productivity but also reduces the time spent reading logs and allows operations to focus on more valuable IT tasks.

Cloud Management Suite is a cloud-based IT system management solution that allows you to manage all your devices, inside and outside the network. Cloud Management Suite is easy to use and provides advanced IT management tools and predictive capabilities that enable IT departments to manage their environment. Cloud Management Suite's top features include remote control, remote control, patch management, inventory, patch management and software distribution.

Desktop Central MSP provides remote Windows desktop administration and management for managed service providers. Desktop Central MSP is suitable for MSPs of any size. It allows MSPs to remotely manage and control their customers' devices (including desktops and servers) to perform maintenance or make changes. MSPs have the option to choose between two editions Desktop Central MSP software: the enterprise and free edition.

Automated documentation software that helps you keep track and manage your IT infrastructure. Our network documentation tool XIA Configuration allows you to automatically document your IT infrastructure. Reports can be run on your IT configuration, including Windows, AD and Exchange, Hyper-V and Azure, VMware, Citrix and more. Audit the configuration of different systems using a unified web interface. Track changes and expose security holes Automate tedious manual documentation that can take days and takes only seconds. To help with disaster recovery and troubleshooting, discover your servers and record their configuration. It's easy to spot suspicious behavior and incorrect configuration with version control and change tracking. You must provide evidence that your IT follows Microsoft best practices, company policies, and security standards. XIA Configuration can automatically generate your documentation with your branding.

Datto's Autotask Professional Services Automation is a cloud-based PSA platform that provides a single view of the entire business. It allows MSPs to centralize their business operations and make data-driven business decisions to improve service, productivity, and profitability. Autotask PSA allows MSPs manage all aspects of their business with maximum efficiency. It integrates all the essential tools needed to run a managed service business. Autotask PSA centralizes operations, provides instant understanding via customizable dashboards and widgets that allow you to make data-driven business decisions. Autotask PSA doesn't require any maintenance or testing. It has a proven track record of consistently delivering unmatched security and 99.99% uptime. PSA is the central hub of any MSP, providing a single view of the business and increasing efficiency by automating workflows.

Powerful MSP IT Roadmap App for vCIOs. With continuously updated warranty, purchase date, and end-of life information, you can create 5-year client IT Roadmap plans. You can plan better for future projects, agreements changes, asset replacement, warranties and so on. In a fraction of the time it takes to prepare quarterly reports for QBRs. Clients can budget in advance with detailed plans for cloud, hardware and software. Create reports, budgets, and summaries that can be quickly reviewed. Customize them with your logos, colors, and logos. You can find help features within the product to make it easier to use and provide ongoing support.

A cloud backup solution that is affordable, powerful, and easy to use for everyone. 1.90 per GB / month. Lowest Cost per GB. Built on Amazon Web Services. Online Cloud Backup Services for India - GDPR and Privacy Compliant. India data backup solutions. Smart File, Folder, and SQL Backup. Backup in auto, setup and forget. Web console to manage, desktop agents to deploy. Files can be stored for life, with the option of cold, hot, or deep archives. AES256 encrypted backup tech. Backup network, local and external drives. Versioning is done automatically. You can create users to back up servers and computers. You can also bulk-import the users. You can set the backup policies according to your requirements. You can download the agent from your account. Select the files and folders that you wish to back up. If you have the PST Files, add them. Your data is securely packaged up and sent at a specified time interval. It takes, for example, 30 minutes. All backups are incremental.

Software for Customer Experience. Front-ending your PSA/ITSM tool with Apps, Bots and Forms, Approvals Sentiment Analysis, Push and Client Portal, will improve your CX, Productivity & Security, as well as your Security & Communication. You can customize your App for each client to increase customer satisfaction and NPS scores. It's the one pane of glass that customers love. ITSupportBot™ can reduce support tickets by as much as 10% Our embedded 'Self Service Bot' can stop unnecessary tickets and the 'Smart Engineer Bot’ to help you. Get the right ticket information first time to increase engineer productivity. Engineers are happier doing less admin. A unique selling proposition is a powerful tool that allows you to deliver an exceptional experience, beat the competition, and win more MRR contracts.

On-Premise PSA Software that is affordable for small to mid-sized IT Service Providers and MSPs. RangerMSP makes it easy to manage your IT services business. You should be focusing on customer service, winning more customers and growing your business. RangerMSP is easy to use. Installation is fast and you can get up and running in no time! It requires very little training. It will amaze you how quickly it can help you keep track of everything and stay on top. RangerMSP automates IT service businesses and managed service providers since 2004. It has evolved based upon actual user feedback. This is how we have made the software exactly what you want. All data is stored on your server, on-premise or in the cloud. You can set the security level and have direct access to the database for external reporting. The database is available and your data is yours. You can keep it forever.

Standardize, secure and scale your IT managed service. Liongard is the only automation platform that gives complete visibility across the stack. This allows you to unleash your team and operate at 10x speed. Logging in manually to manage Internet Domains, SQL servers and all other systems is a tedious task. Unify systems in Liongard for auditing historical data, monitoring critical changes, setting proactive alerts, and reporting across the IT stack. With Liongard's unified platform for automation, you can quickly onboard customers and monitor system changes every day. Liongard's unified platform for automation makes it easier to onboard customers and track system changes daily. Liongard's unified automation platform allows you to access data for business reviews, scoping new project opportunities, and converting customers into Managed Services. Your MSP can be more profitable, efficient, and secure. This includes everything from how you evaluate potential customers to how they protect their systems. Liongard automates the process, minimizing human errors.

UNIFIED vCIO MANAGEMENT SYSTEM. Streamline Technology Business Reviews with the Combination of vCIO Activities and Technology Alignment Frameworks in One Platform. Document. Our integrated documentation platform allows you to document the network of your clients. Review. Perform technology audit based on built-in templates Present. Present the report and give clients access to their QBR dashboard. Highlights All the tools you need in one simple solution. vCIO Dashboard. A single pane of glass gives quick insight into the most important areas of client's network and security operations. A dashboard that displays data from multiple sources in a simple to use format. Your clients will have limited access to the information that is most important to them. Technology & Security Review Frameworks. Use easy-to-use QBR frameworks. You can use our QBR templates, which include industry-specific standards such as NIST CSF, ISO27001 and PCI, HIPAA, and many more.

Microsoft Teams and Microsoft Office 365 performance management requires deep insight into the user experience and coordination between IT departments and service providers who each use different tools with different goals. IT teams often have difficulty identifying and solving voice quality and application performance issues. Traditional monitoring tools and user feedback don't give enough insight into the user experience. Martello Vantage DX™ provides IT teams with complete end-to-end visibility into Microsoft 365 user experience. IT teams can quickly detect and fix problems before they affect the user experience. Detect, alert, and anticipate user experience issues. Qualify, prioritize and prioritize IT and third party issues that impact Microsoft Teams and Microsoft Office 365. Maximize Microsoft service productivity in your business lines.

Infrastructure engineers use the Integration Module to integrate and onboard related vendors and systems in any IT solution. cloud technologies (public/private, containers, etc. ), networks systems (virtual, physical, optical, 5G and other). ), security systems, IoT devices and systems, etc. The automation module allows the IT automation developer to create a unified environment for process design, without having to worry about the vendors or underlying infrastructure technologies. This allows for an evergreen design. The BPM layer calls upon workflows to create coded processes. They provide a more detailed development experience and require software development skills, but not vendor-specific knowledge.