Best IT Management Software for Salesforce Service Cloud

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Carbide streamlines security oversight for IT professionals who need to synchronize operations, compliance, and risk management. Our platform consolidates evidence gathering, policy creation, and control execution, allowing your team to handle audits and security responsibilities efficiently without straining resources. The real-time dashboards provide insights into cloud services, and automated notifications and workflows ensure that every detail is accounted for. With Carbide, IT teams achieve enhanced control and transparency, all while showcasing a robust security stance.

Boomi's iPaaS platform empowers businesses to integrate, automate, and manage their data and workflows across multiple applications and systems. By leveraging AI agents, Boomi automates complex processes, improving speed and reducing errors. With a user-friendly interface and a library of pre-built connectors, the platform simplifies the integration of applications such as Salesforce, SAP, and AWS. Boomi helps organizations unlock their full potential by enabling rapid digital transformation, secure data management, and optimized business operations. Boomi Agentstudio is the solution for managing AI agents at scale, offering businesses a centralized platform to design, monitor, and deploy agents effectively. It includes powerful tools such as Agent Garden for lifecycle management, Agent Control Tower for visibility and governance, and AI-powered workflows that integrate seamlessly with other business systems. By providing easy-to-use tools for AI agent orchestration, Boomi allows organizations to achieve efficient, compliant automation while reducing operational complexities, all within a secure environment.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

With industry-leading IBM API Connect, you can expertly secure and manage all aspects of your API ecosystem across multiple cloud platforms. This includes boosting socialization efforts and monetization efforts. IBM API Connect®, a complete, intuitive, and scalable API platform, allows you to create, securely expose and manage APIs across multiple clouds. This allows you and your customers to power digital applications and encourage innovation. IBM API Connect can also be used with other capabilities as an IBM Cloud Pak®, which can help you reach your application modernization goals in your journey to the cloud. IBM API Connect security is built using the advanced IBM(r] DataPower(r] Gateway. It comes with a single, signed and encrypted gateway that greatly reduces the risk of cybersecurity incidents. IBM API Connect has 22% market share, more than any competitor1.1 It's a trusted API solution that manages and protects services and data across multiple cloud environments.

Cyclr (embedded IPaaS) is an embedded integration toolkit that allows you to create, manage and publish white-labeled integrations directly into your SaaS app. We make it easy to deliver your users' integration requirements with a visual, low-code integration builder and flexible deployment options.

Montra’s platform is directly integrated with the software you already use for seamless, efficient, automated workflows mitigating downtime and security risks. This software can be managed from anywhere: Remote Workforce, Remote Devices, Nationwide Logistics, Application Access, and Security /Compliance. Montra’s software platform automates many of the most critical technology processes in your business including: Employee Onboarding & Off-boarding, Identity Management, and Communication Device Monitoring and Management, Device Procurement, Warehousing, Field Installations and Returns, and Security Monitoring and Cyber Compliance Management

xMatters serves as a smart communications platform aimed at enhancing critical business workflows, particularly within IT operations, DevOps, and the management of significant incidents. With a trusted base of more than 1000 international organizations, xMatters provides advanced communication solutions that facilitate efficient IT management, ensure business continuity, foster employee involvement, and improve customer interactions. The platform stands out for its exceptional reliability and cutting-edge features, making it an invaluable tool for modern enterprises. Its capabilities are continually evolving to meet the dynamic needs of businesses in a rapidly changing environment.

SendSafely is a comprehensive end-to-end encryption solution tailored for contemporary businesses. It allows for the effortless sharing of encrypted files and sensitive information across any device, simplifying secure file exchanges. With a focus on security, it is trusted by prominent brands that prioritize the safeguarding of customer data. The platform is compatible with all major web browsers, requiring no software installation or management of encryption keys. Designed to aid in compliance with essential regulations such as HIPAA, GDPR, and CCPA, SendSafely offers a Business Associate Agreement (BAA) for added assurance. Users can choose from various pre-built integrations or create custom solutions using the developer API. The platform includes business-specific features like user management, single sign-on, and options for custom branding. Furthermore, SendSafely connects seamlessly with numerous popular third-party systems, enhancing them with end-to-end encryption. This capability allows businesses to incorporate encryption into their existing workflows, thus extending the functionality of their current applications and infrastructure. In today’s digital landscape, ensuring the security of data exchange is not just a necessity, but a vital component of maintaining trust with clients.

IBM Cloud® Mass Data Migration leverages storage devices that offer 120 TB of usable space to streamline the transition of data to the cloud, effectively addressing typical transfer issues such as elevated costs, lengthy transfer durations, and security worries—all within one comprehensive service. With a single IBM Cloud Mass Data Migration device, users can transfer up to 120 TB of data (configured with RAID-6) in merely days, contrasting sharply with the weeks or even months required by conventional data transfer techniques. Whether your needs involve migrating a few terabytes or scaling up to multiple petabytes, you can easily request either a single device or several to meet your specific requirements. The process of shifting large datasets is often fraught with expense and delays; however, utilizing an IBM Cloud Mass Data Migration device at your site costs just $50 per day. IBM provides a preconfigured device that you can connect to, load your data onto, and then return for seamless integration into IBM Cloud Object Storage. After offloading, you’ll have immediate access to your data in the cloud, while IBM ensures the device is securely wiped clean. This innovative solution not only enhances efficiency but also simplifies the often complex and cumbersome task of large-scale data migration.

Enhance your productivity and collaboration with Saketa's innovative digital workplace solutions. Our advanced intranet is equipped with top-notch business productivity features that streamline your enterprise workflow and facilitate easy file management. The integration process is smooth, ensuring a hassle-free transition. By utilizing Saketa, you can take advantage of an exceptional user experience that boosts enterprise agility. Empower your organization with feature-rich applications, digital acceleration, and user-friendly authoring experiences, all without any coding required. With pre-designed templates and widgets at your disposal, launching your digital workplace becomes effortless. Additionally, Saketa Engage serves as a mobile intranet app that allows you to maintain connectivity with your smart workplace anytime, anywhere. Foster a culture of productivity through effective permission management, role-based access, and improved understanding of user workflows. You can incorporate and manage all your applications in one centralized location. Saketa stands as a highly customizable business productivity platform designed to meet all your enterprise requirements, ensuring that your organization operates efficiently and effectively. This adaptability makes it an ideal choice for businesses looking to thrive in a competitive landscape.

Connect and centralize data. Transform your data landscape into a flexible powerhouse. Data Virtuality is a data integration platform that allows for instant data access, data centralization, and data governance. Logical Data Warehouse combines materialization and virtualization to provide the best performance. For high data quality, governance, and speed-to-market, create your single source data truth by adding a virtual layer to your existing data environment. Hosted on-premises or in the cloud. Data Virtuality offers three modules: Pipes Professional, Pipes Professional, or Logical Data Warehouse. You can cut down on development time up to 80% Access any data in seconds and automate data workflows with SQL. Rapid BI Prototyping allows for a significantly faster time to market. Data quality is essential for consistent, accurate, and complete data. Metadata repositories can be used to improve master data management.