Best IT Management Software for Opsgenie

Optimize IT Management with New Relic: Empower strategic oversight and elevate operational excellence. Transform your IT management approach with New Relic’s advanced observability platform, offering unmatched visibility and control across your IT landscape. Designed for software engineering practitioners, our solution integrates data from all systems, providing a comprehensive view to streamline operations, support informed decision-making, and drive key business outcomes. Monitor performance in real-time, resolve issues proactively, and optimize resource allocation with actionable insights. Strengthen collaboration between IT and business units, align technology investments with strategic objectives, and confidently navigate the complexities of today’s IT environments. With New Relic, IT management becomes a strategic asset, enabling growth and innovation while sustaining operational efficiency.

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

Auvik Network Management is a network management and monitoring software designed to empower IT professionals with deep visibility, automation, and control over their network infrastructure. This innovative platform is trusted by businesses of all sizes to streamline network operations, enhance security, and optimize performance. One of Auvik's standout features is its real-time network mapping and discovery capabilities. It automatically generates interactive, visual maps of your network topology, allowing you to easily identify devices, connections, and potential bottlenecks. This invaluable insight helps in planning and optimizing network architecture for maximum efficiency.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.

Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. G2, Sourceforge and TechRadar Pro have recognized us as one of the world’s best uptime monitors for several consecutive years, including this one. Try 100% free.

SaaS for server monitoring and uptime monitoring Stop using multiple monitoring apps for server monitoring and uptime monitoring. Get Xitoring and monitor many servers in a matter of minutes with one command on the CLI. Everything will be automatically configured! Xitoring, a new monitoring platform (SaaS), for servers, is an innovative platform. Our agent (Xitogent), brings data from your server to ensure that your server is running smoothly. This will prevent downtime and performance issues and increase customer satisfaction. Our global probing nodes monitor your servers constantly and notify you if there is a problem. We are constantly improving our software and adding amazing features to it in the future. Inaugurated in 2021 to revolutionize the Server Monitoring industry.

ScaleGrid is a fully managed Database-as-a-Service (DBaaS) platform that helps you automate your time-consuming database administration tasks both in the cloud and on-premises. ScaleGrid makes it easy to provision, monitor, backup, and scale open-source databases. It offers advanced security, high availability, query analysis, and troubleshooting support to improve your deployments' performance. The following databases are supported: - MySQL - PostgreSQL - Redis™. - MongoDB®, database - Greenplum™ (coming soon) ScaleGrid supports both public and privately-owned clouds such as AWS, Azure and Google Cloud Platform (GCP), DigitalOcean and Linode, Oracle Cloud Infrastructure, (OCI), VMware, and OpenStack. ScaleGrid is used by thousands of developers, startups, as well as enterprise customers such as Accenture, Meteor and Atlassian. It handles all your database operations at any scale, so you can concentrate on your application performance.

The Dynatrace software intelligence platform. Transform faster with unmatched observability, automation, intelligence, and efficiency in one platform. You don't need a bunch of tools to automate your multicloud dynamic and align multiple teams. You can spark collaboration between biz and dev with the most purpose-built use cases in one location. Unify complex multiclouds with out-of the box support for all major platforms and technologies. Get a wider view of your environment. One that includes metrics and logs, and trace data, as well as a complete topological model with distributed traceing, code-level detail and entity relationships. It also includes user experience and behavioral information. To automate everything, from development and releases to cloud operations and business processes, integrate Dynatrace's API into your existing ecosystem.

CloudQA is a powerful automation platform that uses no-code/low codes to speed up regression testing and continuous monitoring of web applications. You can type, click, and interact as normal with your site. Our recorder records all of your actions while you navigate your site. You don't have to worry about complex elements like dynamic elements or nested iFrames. Intelligent and intuitive script maintenance - Visual editor allows you to manage tests/monitoring scripts. It creates dynamic test models that are updated to reflect any changes in your application. Simple JavaScript and select variable data sets can automate complex steps. Automation accelerators don't require any infrastructure or setup and are completely free from lock-in. High volume, parallel, scalable and collaborative cloud testing. Support for legacy and the latest web technologies is available out of the box. Live execution of your tests is available. Share summary and detailed reports with screenshots. Integrate with your tech stack to set up custom notifications.

SolarWinds®, Pingdom®, is a SaaS-based web application performance monitoring solution that is powerful and affordable. It is a single product that provides comprehensive web app performance monitoring and user experience monitoring. It includes four main capabilities: 1. Monitoring the uptime of webpages and other critical components such as APIs. CDNs, DNS and networks, email, and many other things 2. Monitoring page speed and page rankings 3. Monitoring synthetic transactions from the simplest to most complex Transaktions 4. Real user monitoring (RUM) allows for a deeper understanding of users. The user's digital experience and web application availability and performance

F5 Distributed Cloud Platform offers better functionality, advanced security controls and simplified operations than native cloud services. A cloud-based platform designed to support distributed applications in multi-cloud, edge, and on-premises environments. New highly distributed architectures that are more complex, cost-effective, and risky as applications evolve through microservices, increased dependencies on APIs, and other methods of integrating them, will be a major factor in increasing complexity, risks, and costs. To deliver apps, multiple appliances, software and connectivity services must all be deployed and managed. Traditional CDNs and hub/spoke networks are not suitable for large-scale, immersive SaaS apps. Automation is required for services that have different APIs, policies, or observability. Apps that are deployed in distributed environments may not be equally protected. It is difficult to align DevOps and NetOps across service provisioning, security using ticket-based workflows, and SecOps.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

IBM®, Instana®, is the gold-standard of incident prevention. It offers automated full-stack transparency, 1-second granularity, and 3-second notification. In today's highly complex and dynamic cloud environments, an hour of downtime could cost you six figures or more. Traditional application performance monitoring tools (APMs) are not fast enough to keep pace or comprehensive enough to contextualize issues identified. They are also typically only available to super users, who must undergo months of training. IBM Instana Observability is a solution that goes beyond traditional APM by democratizing observability. Anyone in DevOps or SRE, Platform Engineering, ITOps, and Development can access the data they need with the context needed. Instana delivers high-fidelity data with a 1-second granularity, and end-toend traces, as well as the context of logical, physical, and mobile dependencies, across applications, web, and infrastructure.

Blink allows you to work remotely as a group. Blink connects your team with Group Chat, News Feed, Directory, and a Hub. The app designed for today's work. Supporting you during COVID-19. 24 Hour Rapid Launch + Extended Free Trial + Dedicated 24/7 support

Sematext Cloud provides all-in-one observability solutions for modern software-based businesses. It provides key insights into both front-end and back-end performance. Sematext includes infrastructure, synthetic monitoring, transaction tracking, log management, and real user & synthetic monitoring. Sematext provides full-stack visibility for businesses by quickly and easily exposing key performance issues through a single Cloud solution or On-Premise.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Automate your workflows by connecting your apps. Automate your life with ease. Zapier automatically moves information between your web apps so you can concentrate on your most important work. Just a few clicks will connect your web apps so they can share data. Zaps are workflows that allow you to share information between your apps. No code required to speed up processes and get more done. Discover how Zapier makes automation easy for everyone. Keep using the tools that work best for you. Zapier connects more web applications than anyone else, and we add new options each week. We integrate with apps like Facebook Lead Ads and Quickbooks, Quickbooks, Google Sheets and Google Docs. Our editor is designed for DIY automation. Zaps can be set up without the assistance of developers. Zapier's built in apps allow you to create powerful workflows, without having to use separate services. Zapier is trusted by more than 3 million people to handle their tedious tasks.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Microsoft Azure is a cloud computing platform that allows you to quickly develop, test and manage applications. Azure. Invent with purpose. With more than 100 services, you can turn ideas into solutions. Microsoft continues to innovate to support your development today and your product visions tomorrow. Open source and support for all languages, frameworks and languages allow you to build what you want and deploy wherever you want. We can meet you at the edge, on-premises, or in the cloud. Services for hybrid cloud enable you to integrate and manage your environments. Secure your environment from the ground up with proactive compliance and support from experts. This is a trusted service for startups, governments, and enterprises. With the numbers to prove it, the cloud you can trust.

Bugsnag monitors your application stability, allowing you to make data-driven decisions about whether you should be building new features or fixing bugs. We provide a full-stack stability monitoring solution that offers best-in-class functionality to mobile applications. Rich diagnostics that help you reproduce any error. All your apps can be accessed from one dashboard. It's a simple, thoughtful user experience. The most important metric for app health -- the common language between product and engineering teams. Not all bugs are worth fixing. You should only fix the ones that are important to your business. You have many customization options and extensive libraries with opinionated defaults. Experts who care deeply about the health and error reduction of your apps.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.