Best Issue Tracking Software for Mid Size Business - Page 3

The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge quality using an automated review process. Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know. Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!

ManageEngine's AlarmsOne serves as a comprehensive alert management platform that enables users to oversee notifications from various IT management tools seamlessly. This solution offers straightforward integration with numerous on-premises and SaaS IT infrastructure monitoring systems. By creating an account and setting up the Alarm Poller on their server, users can effectively centralize their IT alerts. Additionally, AlarmsOne provides real-time notifications along with multi-channel communication options, ensuring that responses are swift and efficient. This capability is particularly beneficial for organizations looking to enhance their incident response times.

Enhance the efficiency of tracking, assigning, and resolving audit issues with AuditFindings. This comprehensive audit issue management tool is designed to assist audit and compliance teams in saving valuable time and boosting productivity by moving away from traditional spreadsheet usage for managing audit concerns. AuditFindings provides a centralized system for overseeing all audit issues and includes a variety of features, such as social commenting, detailed reporting, issue tagging, import/export functionalities, an intuitive dashboard, assignment capabilities, and automatic alerts. By streamlining these processes, the platform allows teams to focus more on their core responsibilities and improve overall effectiveness in their auditing tasks.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

BOSSDesk offers a comprehensive ITIL-aligned Service Desk/Help Desk and IT Asset Management solution that can be utilized either in the Cloud or On-Premise. It is designed to deliver a highly productive and efficient remote work environment, featuring an award-winning user-friendly interface alongside a robust Service Catalog. Customers have consistently rated BOSSDesk highly for its cost-effective ITSM solution, which is complemented by an extensive array of features and outstanding customer support. This combination of attributes makes BOSSDesk a top choice for organizations looking to enhance their IT service management capabilities.

Adminitrac is a sophisticated platform for tracking issues, built on cloud technology. This innovative solution streamlines the management of tasks and enhances collaboration for teams.

Revizto unifies BIM intelligence, making it instantly accessible and actionable for all project team members. Revizto's advanced Issue tracker predefined workflows allow project team members to identify and manage model-based issues within the 3D space as well as 2D sheets. This includes addressing clash groups. Revizto gives everyone unified access to project data for both 2D and 3-D workflows. This allows anyone to use it according to their project requirements.

Z-Stream is designed to equip agile teams with all the essential tools necessary for seamless operation, covering everything from project planning to reporting. With Z-Stream, you can effectively plan, organize, and execute projects without any hiccups. More than just a software solution, Z-Stream embodies a philosophy that fosters disciplined project management, collaborative teamwork, and efficient product development. Central to agile project management are boards, and Z-Stream offers two distinct options: Sprint and Kanban. You can select the iteration view that best fits your needs, allowing you to visualize your workflow on personalized agile boards. Monitor the overall progress of your iterations, effortlessly create and transfer tasks between iterations, and much more, as the management approach is entirely in your hands! The release features in Z-Stream enable teams to strategically plan and monitor the entire development lifecycle, organize workloads, and create varied Sprint or Kanban iterations. Additionally, customizable timesheets allow you to easily keep tabs on your team's productivity and activities. This adaptability ensures that your team can thrive in a dynamic environment while maintaining clarity and focus on their objectives.

Bugasura serves as a streamlined issue tracker and reporting tool tailored for contemporary SaaS teams that prioritize speed and simplicity. With Bugasura, our users can efficiently collaborate and resolve issues more swiftly throughout their product development processes. Bugasura is offered in three distinct formats: 1) Bugasura TRACKER for web-based access. 2) Bugasura Reporter for Android: This allows users to test any app on their Android devices, automatically capturing screenshots and enabling annotations to generate comprehensive bug reports. It also includes extensive information regarding the device on which the bug was detected, among other features. 3) Bugasura Chrome extension: This functionality mirrors the capabilities of our Android reporter app, empowering users to perform similar tasks directly from their web browsers. With these versatile tools, Bugasura enhances the efficiency of issue tracking and resolution for diverse development teams.

SolarWinds Service Desk (formerly Samanage) is an enterprise-level service-desk and IT asset management solution for IT, Human Resources, and Facilities professionals who need a clear and intuitive way to manage requests. The platform is fully customizable and allows users to collaborate on difficult tasks and share ideas via the in-app "whiteboard". SolarWinds Service Desk can be used by businesses to manage hardware and software, organize and manage licenses and contracts, detect risks, keep up-to date with licensing compliance, and many other functions. SolarWinds Service Desk understands how to manage services within your company. Your employees will be provided with world-class service and you can minimize the impact that incidents have on your business. To ensure that employees have the right tools to do their jobs, keep track of each asset.

SpiraTest, developed by Inflectra, offers a comprehensive solution for quality assurance and test management. It enables software teams to efficiently handle their test cases, requirements, and any defects or bugs, all while benefiting from the platform's features like requirements traceability and real-time coverage analysis. Additionally, SpiraTest is accessible in both on-premise and cloud-based formats, accommodating various user preferences and organizational needs. This versatility makes it an appealing choice for teams looking to enhance their testing processes.

PhaseWare's Tracker is a highly adaptable customer support platform designed for various business needs. It encompasses features such as issue tracking, complaint handling, CRM, time management, SLA compliance, process oversight, and a knowledge base, among others. Offered in both cloud-based and on-premises formats, Tracker enables organizations to gain a comprehensive perspective of customer data, allowing them to optimize resources and enhance efficiency in their operations. This flexibility and depth make Tracker a valuable asset for any business looking to improve its customer service capabilities.

VisionFlow by Visionera streamlines internal processes VisionFlow by Visionera is a powerful platform that enables you to manage the entire development lifecycle of your software, products, and business applications. It is modular and covers key areas like Helpdesk & Customer Support (ITSM), Application Lifecycle Management (APPM), Project Management, Product Development, CRM, and IT Service Management (ITSM).

Cayzu is the best help desk software for small and medium-sized businesses. Cayzu is a platform for small and mid-sized businesses that want an easy, intuitive, and beautiful way to provide and get instant customer support. The platform features integrated communications (emails, social, voice and chat), automated workflows and rules, mobile apps and branded self-service portals. There are also app integrations, reporting, analytics, and other useful features.

Alcea IssueTrack is a highly adaptable issue management software that seamlessly integrates into your workflow, enhances team collaboration, fosters accountability, and boosts overall productivity. Ditch your tracking spreadsheets and various disconnected systems in favor of this comprehensive web-based solution. With Alcea IssueTrack, your organization gains a powerful platform that facilitates effective teamwork, elevates productivity levels, and ensures adherence to business processes until issues are fully resolved. The software's workflow rules play a crucial role in advancing and prioritizing reported problems, allowing managers to access essential information for evaluating productivity and allocating resources effectively. You have the ability to customize the appearance of your system and gather data precisely as needed. When an issue is updated, all relevant team members receive timely email notifications about its progress, ensuring everyone stays informed. Additionally, you can set up security configurations to control who has access to view and modify specific information, further enhancing your project management capabilities. This level of customization and oversight ensures that your team remains coordinated and efficient throughout the issue resolution process.

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

To begin capturing crashes that may occur in your Android or iOS applications, you must first integrate the EasyQA Software Development Kit into your app's code. You can access the SDK download and detailed instructions for connecting it to your project by visiting the Integrations page in the EasyQA Test Management Tool. Once the SDK is integrated, remember to use the provided token and initialize it within the application class of your project. After completing this step, you can create your app's build and upload it to the Test Objects section in EasyQA, allowing your application to start reporting crashes to the service. With the EasyQA SDK in place and your app uploaded to Test Objects, you will be able to monitor your app's crash reports through our website. Simply install the app on any Android or iOS device to initiate testing. If a crash occurs, restart the app and click the Upload button to send the crash report. It's important to regularly check the crash reports to ensure your application runs smoothly.

Mission Manager is a versatile tool that can be accessed online or offline, specifically designed to assist incident commanders in overseeing their daily team functions and missions. It fosters a collaborative operational atmosphere for routine activities while simultaneously acting as an interactive command hub during urgent incidents. Unlike most emergency management systems that only come into play during crises and rely on localized networks, Mission Manager minimizes the risk of forgotten passwords and unavailability of personnel information in high-pressure situations. By encouraging regular use, it guarantees that team member information remains up-to-date. Furthermore, Mission Manager is intuitive, adaptable, and highly customizable, incorporating automated reporting features, advanced mapping systems, and integrated web-based calendars. Additional resources such as extensive tutorials and comprehensive customer support enhance its usability, ensuring users can maximize the platform's capabilities. Ultimately, Mission Manager stands out as an essential resource for effective incident management and team coordination.

Planning sprints effectively becomes simpler with Axosoft Release Planner, which allows you to assess the capacities of your sprint, team, and individual members to allocate tasks appropriately. Utilize Axosoft's Card View to visualize progress, providing a fully interactive kanban board where you can modify and manage item cards, include work logs, and monitor work-in-progress limits. By having essential metrics readily accessible, you can ensure timely releases. Custom dashboards in Axosoft give you a clear snapshot of your team's velocity, anticipated ship dates, and additional key performance indicators. Effortlessly convert emails into support tickets, manage responses directly within Axosoft, and keep track of customer communications from beginning to end! Additionally, you can create unlimited Wiki pages for test cases and documentation, linking them to Axosoft items for easy access. Develop a tailored Portal for your customers, enabling them to create and modify tickets without needing a paid Axosoft account. This suite of tools is not only powerful but also comprehensive, catering specifically to the needs of software developers. With these features, teams can enhance collaboration, streamline workflows, and ultimately improve project outcomes.

ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests. All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions. Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management. The best part is that all data structures and processes can be modified to meet your specific needs.

Customers can shop either online or at a physical location, engage through live chat or phone calls, while field service technicians carry out on-site tasks and fill out a survey. Students attend classes, and both customers and employees provide feedback via surveys, whether digitally, on paper, or through mobile devices. After submission, the responses are immediately reflected in the ActionTracker™, which adjusts based on the input received, assigns a responsible manager, and alerts key stakeholders via email. The ActionTracker™ efficiently monitors all interactions with employees or customers, logs resolution activities including emails and attachments, adds notes to each action item, and arranges meetings through integration with Microsoft Outlook. You can establish status codes to oversee the progression of action items, ensuring that open tasks are regularly updated until they are marked as complete; however, once they are finalized, they can no longer be altered. Every activity is recorded with a date and time stamp by the user, providing a thorough audit trail, which enhances accountability and transparency in the process. This systematic approach ensures that every step is documented and easily traceable, ultimately improving operational efficiency.

Cuzwork is an online collaborative project management tool that is easy to use. This tool combined the best of Excel and Gmail. It can be used individually or in collaboration with others. Cuzwork lets you manage any type of project. You can organize, schedule, assign, track and track due dates all from one place. You can personalize each project with custom fields, statuses, and filters to suit your workflow.

Projektron BCS, a web-based project management program, allows you to plan, organize, execute, evaluate, and invoice projects. The end-to-end solution includes additional tools that complement the classic project tasks. BCS allows you to view the status of your project at any moment. Based on the recording of effort, you can monitor project progress and get a reliable forecast for key indicators. Projektron BCS can be purchased in seven languages and is used by over 850 customers in 16 countries.

Experience a bug tracking system that is not only swift and user-friendly but also easily scalable, enabling you to resolve issues promptly and deliver outstanding products on schedule. With our complimentary tool, you can submit, monitor, and address bugs more efficiently through tailored workflows, organizational rules, and service level agreements (SLAs). You can conveniently log errors and track them according to your chosen criteria. Design custom views for your issue tracking software to prioritize the most pressing bugs. Utilize reports to analyze the number of logged bugs, their resolution status, and additional metrics. Engage with your team through interactive features like forums and discussions to keep everyone updated on their tasks. Establish rules that can automatically trigger updates in bug fields or in external applications. Email notifications ensure you and your team stay in the loop about new bugs, updates, and other important information. Furthermore, automate your SLAs to align with your customer's objectives and expectations, enhancing overall service quality. This comprehensive approach not only streamlines bug management but also fosters collaboration among team members, ultimately leading to improved product delivery.

Tickd is a web-based tool that allows you to manage your projects. It's simple and powerful. Tickd is a web-based tool that can help you manage your projects, no matter how small or large. It integrates with your existing tools like email and Slack and is mobile-friendly, removing any barriers to free flow of communication. Tickd is a cost-effective solution for your business, built on a secure and scalable platform. Register now to get a free trial