Best Incident Management Software for Quickwork

New Relic offers a robust Incident Management software tailored for enterprises, delivering an all-encompassing approach to swiftly identify, address, and resolve incidents. Specifically created for extensive operations, our integrated data platform aggregates telemetry data from your entire software ecosystem, equipping you with potent full-stack analysis tools to quickly pinpoint problems and their underlying causes. Featuring real-time monitoring, automated notifications, and personalized workflows, New Relic empowers teams to optimize their incident response strategies, reduce downtime, and maintain high service reliability. Enhance your incident resolution efficiency, foster team collaboration, and elevate customer experiences with New Relic's cutting-edge Incident Management solutions.

The ultimate uptime monitoring service. Get 50 monitors with 5-minute checks completely free. Set up in seconds and stay informed about your website’s health at all times. Website monitoring: Get instant alerts when your website goes down. Reliable and accurate monitoring helps you fix issues before they affect users and prevent revenue loss. SSL certificate monitoring: Avoid losing visitors due to expired SSL certificates. Get notified 30 days before expiration so you can renew in time. Ping and port monitoring: Check if your server is online or if your email service is running on port 465. Monitor any port you need with real-time alerts. Cron job monitoring: Track scheduled tasks with heartbeat monitoring. We verify if the request arrives on time, making sure server-side jobs and internet-connected devices are running properly. Status pages: Create up to 100 branded status pages, protect them with a password, and allow subscribers to receive updates. Stay informed with email, SMS, voice calls, push notifications, or integrations with Slack, Zapier, PagerDuty, Telegram, Discord, Microsoft Teams, Google Chat, and more. Maintenance windows: Pause monitoring when you schedule downtime to avoid unnecessary alerts

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

StatusHub is a flexible IT Incident and Disruption Communication Tool. Create a branded status page and keep end users informed with Internal and external incident communication. With StatusHub you can personalize your incident communication to build reputation and trust: create public or private status pages, choose your brand colors or upload your logo, use your custom domain and communicate to your audience in their language. Real-time IT incident communication Keep your audience informed with a hosted status page. It stays up even if your servers are down, so you never lose connectivity with your end-users Reduce customer service workload Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages Build company reputation and trust Improve customer relationships with transparent incident management processes

Easily respond to messages using emojis to seamlessly add them to your retrospective timeline. Relying on complex incident runbooks can lead to inefficiencies and inconsistencies. Create workflows that facilitate reminders, invite team members to respond, share checklists, dispatch notifications, and much more. Take advantage of our pre-designed Workflow templates or modify them to suit your unique incident management process, allowing for countless combinations. Clearly assign roles to quickly assess responsibilities at a glance. Generate retrospective templates, timelines, and incident specifics in mere seconds, freeing you to concentrate on learning from the incident while we manage the documentation. Utilize our intuitive drag-and-drop workflow builder to establish automated runbooks for every phase of the incident response process. Instantly activate specific runbooks based on incident parameters like severity or the services impacted, eliminating the need to sift through Google Docs or Confluence. This approach ensures that your team remains agile and focused, enhancing overall efficiency during critical situations.