Best Incident Management Software of 2025

We assist organizations in engaging and engaging workers to contribute to safety, health, and the environment. We help you to focus by identifying potential problems. Help your organization develop a safety culture by sharing best practices and deviations. Increase your reporting culture Ensure incident and near miss-communication are brought to the workplace by creating an automated interface that makes it easy for your workers to report and document safety concerns. All levels of your workforce can be involved in the reporting process. Use our SHE Incident Management Module reporting tool. This allows you to recognize and reward employees who make a positive contribution to your reporting culture. The incident management module allows you to track employee engagement and helps you register incidents. This can be filtered by individual, department, or site.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Automate Incident Alerting. Alert Catcher allows to consolidate and automate alerts from mission-critical systems (SIEM/EMS). All notifications and alerts can be customized based on preference. Escalations can also be created tickets in Jira Service Desk. Information Security Management department. Jira Service Desk platform owners, as well as departments processing applications from other information systems. For IT and/or software development departments. Allows you to create/update incidents at your own endpoint. Integrate with many SIEM /EMS systems. The additional entity - connection - is required to identify third-party systems in Alert Catcher.

VeiligWerk and you can create a safer work environment by working together. The VeiligWerk platform creates a single platform for safety management in your company. Employers can use the platform to identify, report, and resolve unsafe situations and accidents. Through an intuitive workflow, employers can see exactly where and why they are occurring and how they can prevent them. It's simple and user-friendly. Reporting should be simple and quick. Therefore, the barrier to reporting should be as low as possible. Our app is therefore easy to use and quick. Small investment, big impact Small investment, big impact Your organization has an effective way to communicate with others to improve safety. Statistics and achievements Statistics and accomplishments From the number and frequency of reports on a project, to the number of times that a toolbox was read.

Our major incident, mass notification, and planned maintenance solutions will keep your employees safe, informed, and productive. You can keep your team safe with timely communication updates. This prevents potentially dangerous events like cyber incidents, business continuity events, major incidents, and disasters from getting worse. Klaxon is the best tool to facilitate flexible and efficient communication in your company. Klaxon offers multiple notification channels. Users can choose how they want to receive major incidents notifications via email, SMS Voice/Telephone or Smartphone App. Two-way communication. Two-way communication. Recipients can use two-way communication to let you know if they have been affected, mark them as safe, and much more. Efficient incident management.

ZIF for IT Operations. Switch from reactive to proactive IT operations and enable frictionless IT. Features a single pane of command. With 100+ plugins, aggregates data from multiple monitoring tools and devices. Get actionable insights into events. Reduces noise in the infrastructure by identifying correlations between events and reducing false alarms Identify Root Cause. Infrastructure and application heat maps make it easier to detect infrastructure issues. Predictive Analytics. Forecasts issues before they cause impact using supervised and unsupervised machines learning algorithms. Notification and Reporting. Notifies the appropriate people through the Virtual Supervisor by logging an incident in the ITSM Tool. Automate tasks. Automate repetitive tasks and complex workflows by setting up triggers. Benefits. 360o visibility of the enterprise. Operational efficiency by noise nullification, driving a faster Mean-Time to Repair. Proactive identification and mitigation of risks based upon patterns that are not dependent on a CMDB

Urbest, a Collaborative Software for Facilities, Maintenance and Services. Say goodbye to slow, ambiguous job processes. Instead, embrace structured and easy collaboration. Urbest's collaborative job track platform allows organizations to seamlessly capture and organize, track, and take actions in workloads among workers, managers, and issuers. Simple workflow in a glance Collaborate with anyone. - Get involved with your stakeholders in just one click - Use data sharing instead of asking suppliers for Excels - Have a conversation with your customers Upload files. Track workloads - All activities at a glance - Create and orchestrate tasks or actions using checklists. Monitor performance and responsiveness. Take action: Adjust service categories based on the needs of your users. Get urbest now to increase your productivity.

Keep your customers safe with up-to the minute updates. Our monitoring automation technology does the hard work so that you don't have. You can speak to us anytime you need assistance. Every employee in the company knows the latest story, whether they are answering helpdesk questions or assisting with account management. The status page is accessible from any mobile device and can be accessed by anyone. Trust is built by sharing downtime and honesty with the services you use. The Status Page is designed to show the most recent updates. Customers are less likely to contact your helpdesk with questions if you take a proactive approach. Schedule automatic maintenance to keep you stress-free and display the upcoming maintenance.

Statuskit allows you to create custom status pages and events tracking to help you foster communication. Interrupted services are a part of daily operations. You can customize our service update to let your clients know that everything is under control. You can turn your service disruption into a positive customer experience by tracking all events. Active incidents display transparency and show how transparent your business is. StatusKit allows for customization of almost everything, including incident status and service status. This allows you to better describe incidents and services. Your customers can subscribe to your statuspage via Email Feed, Webhook, Webhook, Facebook Messenger, and Facebook Messenger. StatusKit allows you to create your own Mailgun API key. A simple, one-page status report facilitates better communication between your service and customers. Providing information about active events and incidents demonstrates the transparency of your business. StatusKit is suitable for all types of businesses because it can be customized with a category and status.

Effex offers a unique solution to environmental safety and health challenges. This includes regulatory compliance, corporate sustainability towards environmental protection, accident avoidance and response, standardization of processes and standardization. Our EHS solution uses the most advanced software technologies. Our EHS Management System is affordable and can be customized to meet specific industry requirements and customer needs. Construction has one of the highest fatality rates among all industries. To prevent more deaths and long-term injuries, it is essential to manage safety and health properly. Our priority is to set high benchmarks in tracking and training, document management, and document management in order to keep employees safe in high-risk environments. EffexEHS (Software as a Service) is a software application that helps businesses and EHS professionals meet today's Environment, Health and Safety challenges.

CloudApper Incidents, a cloud-based incident reporting system for healthcare systems, saves millions of dollars by preventing medical mistakes and accidents that go unreported. You will receive an instant notification for each incident and can take immediate action to minimize the risk. Get valuable insights and a report on Incidents. Take preventative action and ensure safety in your facility. You can say goodbye to all the complicated paperwork. All information is available in one place for an efficient investigation. You can instantly customize the Incidents app with no coding skills. Select the template and drag-and-drop any required modules. Test it, then publish. Modifications can be made immediately on both the mobile and web versions of the app. CloudApper Incidents offers a powerful, intuitive, easy-to-use, and affordable solution.

Shoreline is the only cloud reliability platform that allows DevOps engineers to build automations in a matter of minutes and fix problems forever. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud. Debugging and repairing issues is easy with advanced tooling for your best SREs, Jupyter style notebooks for the broader team, and a platform that makes building automations 30X faster by allowing operators to manage their entire fleet as if it were a single box. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment.

Unreported and uninspected information can be revealed. Unrivalled visibility and involvement can help you create safer, happier, more productive workplaces for your employees. Managers and frontline employees expect mobile-first, frictionless reporting, workflows, communication, and communications. A small number of people use most reporting systems, and they fail to include them. This results in a lack of or distorted situational awareness that can lead to unexpected surprises and insufficient or skewed situational awareness. It's not just the management teams that are aware of the pressing issues, and all the small observations that can impact your business and operations. They are eager to be heard, to participate, to solve problems and have an impact. Different reporting tools for different functions increase the ease of use for end-users. Falcony empowers your stakeholders and employees with a perfect companion that allows them to share everything they see, inspect, collaborate on, and resolve.

Komodor simplifies K8s troubleshooting and gives you all the tools you need to solve the problem with confidence. Komodor monitors all of your k8s stack and identifies problems. It then uncovers the root cause and provides you with the context you need. Komodor can automatically identify k8s problems, such as failed deployments, misconfigurations and bottlenecks. Identify emerging problems before they spread and affect end-users. Pre-made playbooks can be used to simplify root cause analysis, avoid disruptive escalations, and save valuable time. Give your teams clear instructions for troubleshooting that will turn every responder into an expert.

Simple. Powerful. Easy incident management. Prepare for incident management in a new way with a beautiful interface, powerful workflow automation and integrations with your existing tools. We make adoption simple by meeting your team where they already work, in Slack. We also integrate seamlessly with all of the tools you know and love including Jira Statuspage and PagerDuty. We guide your team through the most stressful situations. Now, anyone can run incidents confidently so that you can scale your business without slowing down. Our easy-to-build workflows will help you create consistency instantly. Automate repetitive processes, from sending updates to executives to compiling the post-mortems. This will allow you to focus on fixing and creating world-class products. By running more transparent incidents, you can avoid duplication and reduce distractions. You can assign roles, update incidents, and find a summary of all active incidents.

RMIS is designed to provide insight and results. Empower your employees with the RMIS to drive productivity, reduce total risk costs and deliver insight. Active risk management is the strategy of empowering your employees to manage risk more effectively by leveraging technology which is centralized and connected, scalable and data-driven. Aclaimant’s centralized system connects your risk office with incidents on the ground, allowing you to successfully reduce accidents, claim lag times and case duration. Reduce the cost of your claims by improving prevention and mitigation. This will improve your insuranceability. Automated, mobile-first technology and automation will help you better utilize your superior safety and risk talent. Aclaimant improves the morale and retention of your team and keeps them focused. Access case studies and other content to learn how to put the Aclaimant platform into action for you and your staff.

Our AI-powered assistant can be programmed to meet your business requirements. Be there for your staff around the clock. Atomicwork has something for every team working with your employees and helps you break down silos. Atomicwork reduces distractions for your employees by eliminating up to 80% manual workflows that are handled by your IT department. Atomicwork frees your HR team of ops hell and allows them to be strategic partners in maximizing the value of your employees from onboarding to offboarding. Atomicwork allows your finance teams to provide seamless support for employees while ensuring that they can stay on top best practices, compliance requirements, and external dependency. Streamline employee requests, assign them to the appropriate expert, and work together to fulfill them.

Zenduty's platform for incident alerting, response orchestration and on-call management helps you to institutionalize reliability in your production operations. You can get a single view of the health and performance of your entire production operation. Respond to incidents 90 percent faster and resolve them 60 percent faster. Implement customized and data driven on-call rotations for 24/7 operational coverage of major incidents. Implement industry-leading incident response protocols and resolve incidents quicker through effective task delegation. Bring your playbooks into your incidents automatically. Logging incident tasks and actions items will help you to produce productive postmortems for future incidents. Suppress loud alerts to allow your engineers and support staff to focus on the alerts which are important. Over 100+ integrations for all your APMs and log monitoring, error tracking, server monitoring, ITSM Support, and Security services.

Visualogyx allows you to collect evidence text and multimedia information on the fly, or by using a template. The app has an intuitive template creator that allows you create custom forms which can be used by your team as templates. These templates can be used as needed. Visualogyx was designed to collect real-time data efficiently, whether it is through free-form data gathering or inspections, quality controls, or validation procedures. Data can be captured by mobile devices online or offline, in remote locations. Once a connection has been re-established, the data will automatically sync with the cloud. Visualogyx lets you quickly create a report after an inspection. This includes all the filled-out form field and images in a customized PDF format that can be shared externally.

Squash latencies and detect bottlenecks. Debug errors. Join the rapidly growing community of businesses around the globe that are achieving a 20X ROI and value by adopting KloudMate compared to other observability platforms. Monitor critical metrics and dependencies quickly, and detect anomalies using alarms and issue trackers. Locate 'breakpoints' within your application development lifecycle to fix issues proactively. View service maps of every component within your application and discover intricate dependencies and interconnections. Track every request and operation to gain detailed visibility into performance metrics and execution paths. Unified Infrastructure Monitoring capabilities can be used to monitor metrics, regardless of whether it is a multi-cloud, private, hybrid or hybrid architecture. A complete system view will help you debug faster and more precisely. Identify and solve issues faster.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

See the risks. Seize the opportunities. While others fear risk, we embrace it. For over 20 years, Protecht has redefined the way people think about risk management. We help companies increase performance and achieve strategic objectives by enabling you to better understand, monitor and manage risk. Protecht ERM is a single, integrated no-code SaaS platform that provides you with all the tools you need to dynamically manage all aspects of enterprise risk management and GRC. That includes risk assessments, key risk indicators (KRIs) and key performance indicators (KPIs), compliance, incidents, vendor and cyber/IT risk, operational resilience and business continuity, internal audit, and so much more. We’re with you for your full risk journey. Let’s transform the way you understand your risk appetite and manage your risk portfolio to create exciting opportunities for growth for your organization. Founded in 1999, Protecht is a leading provider of complete, cutting-edge and cost-effective enterprise risk management software, training and advisory solution, with headquarters in Sydney and offices in London and Los Angeles.

The most comprehensive suite of Health & Safety software solutions will streamline your processes and help you manage the risks. ProcessMAP helps companies achieve consistency and provides real-time insights to improve their Health & Safety performance. Standardize, streamline, and track the processes required to comply with various regulations and compliance frameworks. Built-in alerts, robust CAPA Management, and advanced reporting capabilities increase accountability and provide visibility across an organization. They also make it easier to be ready for inspections and audits. The correlation of safety and claims data can reduce risk. Analyze the root causes of claims and events to identify and mitigate risk. Our platform reduces risk by stopping claims from happening. The industry's best cloud platform for sustainability management and metrics reporting. Streamline the collection, verification and analysis of company-wide KPIs.

You can streamline your operations, manage and inspect assets, track warranty information and schedule preventive maintenance all from one platform. You can create, track, edit, assign and assign work orders in one click. This will ensure that any issues are resolved immediately. You can digitalize forms and other documents to be more proactive in your operations. A web form can be created that allows non-system users, such as vendors, employees, and anyone else without 24/7 Software logins, to submit work orders for approval from anywhere. You can control the entire process. You can create a chain of approvals that is based on the attributes of work order type, priority, and location. You can easily set up preventive maintenance plans and add labor, expense, and attachments for review. Automate maintenance across your asset base to save time.

Built for the evolution of resilience management, Castellan’s SaaS platform offers a fully integrated solution that helps users analyze and prioritize risk, develop actionable response and recovery plans, communicate with employees via multiple channels, stress test plans via plausible scenarios, and quickly mobilize response teams in the critical moments of an incident occurring – all within a single platform.