Business Software for Jira

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Remain vigilant and proactive in managing all Development and Operations incidents. Promptly inform the appropriate personnel, minimize response time, and prevent alert fatigue. Opsgenie serves as a contemporary incident management solution, guaranteeing that significant incidents are not overlooked and that the right actions are executed swiftly by the designated team members. The platform collects alerts from your monitoring tools and custom applications, organizing each notification by relevance and urgency. On-call schedules are established to ensure that the appropriate individuals are alerted through various communication methods, including phone calls, emails, SMS, and mobile push notifications. If an alert goes unacknowledged, Opsgenie automatically escalates the situation, ensuring that the incident receives the necessary focus and intervention. Take advantage of an instant free trial to explore its capabilities. By utilizing Opsgenie, teams can enhance their incident response strategy and foster a more efficient operational environment.

Invicti (formerly Netsparker) dramatically reduces your risk of being attacked. Automated application security testing that scales like none other. Your team's security problems grow faster than your staff. Security testing automation should be integrated into every step in your SDLC. Automate security tasks to save your team hundreds of hours every month. Identify the critical vulnerabilities and then assign them to remediation. Whether you are running an AppSec, DevOps or DevSecOps program, help security and development teams to get ahead of their workloads. It's difficult to prove that you are doing everything possible to reduce your company's risk without full visibility into your apps, vulnerabilities and remediation efforts. You can find all web assets, even those that have been forgotten or stolen. Our unique dynamic + interactive (DAST+ IAST) scanning method allows you to scan the corners of your apps in a way that other tools cannot.

Transform your dialogue into customer loyalty through Messenger. By utilizing Messenger, you can streamline customer acquisition with a straightforward conversational approach, enabling users to engage where they already spend their time. Establishing a presence on Messenger allows potential customers to explore your offerings and make purchases directly within the chat. Crafting a unique experience on this platform can increase visibility for your business, products, or services to a wider audience. Whether you’re introducing a new item or enhancing brand awareness, engaging conversations foster significant connections with your audience. Incorporating Messenger into your customer service framework empowers clients to interact with your business on their own terms, effectively eliminating the frustration of hold times and multiple website tabs. Furthermore, the ongoing dialogue remains within Messenger, making it a convenient hub for inquiries and follow-up engagement. This approach not only enhances customer satisfaction but also nurtures long-term loyalty by keeping communication seamless and user-friendly.

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

HYPE Boards is an agile innovation tool designed to decentralize and accelerate innovation across your organization. Built for agility and intuitive use, HYPE Boards empowers teams to innovate at the speed of change. Formerly known as Viima, we've entered a new era as HYPE Boards, now integrated into the HYPE Suite—a comprehensive solution built for innovation excellence. This transition marks a significant step forward, offering even more powerful tools to accelerate your innovation efforts and drive meaningful change. Over the years, more than 20,000 organizations worldwide have placed their trust in us, reporting faster idea implementation, increased efficiency, and enhanced collaboration. With HYPE Boards, we’re not just talking about innovation—we’re making it happen.

Netlify is the AI native web platform where agents and developers build together. Over 15 million developers and teams use it to build, launch, and scale web applications on a single platform, from independent builders to cross-functional teams at Bolt, Figma, Mattel, and Riot Games. Whether you're writing code or working with AI, Netlify takes you from prompt to live production URL in one workflow. Leading AI coding agents like Claude Code, Codex CLI, and Gemini CLI run directly inside the Netlify dashboard, which is agent-agnostic by design. Underneath sits managed Postgres with isolated branches per Deploy Preview, serverless functions, edge compute, and a global CDN. Every modern web framework is supported. That last part matters. Most AI prototyping tools hit a wall when it's time to ship. Teams build something quickly, then hand it back to engineering to rebuild on real infrastructure before it can scale. Netlify skips that step. The app you ship on day one is the app that scales. Netlify's CEO and co-founder, Mathias Biilmann, coined the term agent experience (AX) in January 2025. The company's long-term strategy is built around being the best place for agents and the humans directing them to build software together. The business model reflects that bet. Netlify was first in the category to pair credit-based usage tiers with flat, unlimited seats. Developers, PMs, marketers, and internal builders can all join the same plan for free and build alongside AI agents. It's a PLG motion designed for bottom-up enterprise expansion, with consumption driving growth instead of seat counts.

Element is a communications platform with security at its core, built on Matrix: a decentralised and end-to-end encrypted protocol. Element brings your teams together, boosts productivity and workplace satisfaction, while enabling complete ownership of your data. Easily collaborate with your partners, suppliers or clients with video calls and instant messaging: like email for the 21st century. You can even connect your Slack, MS Teams, WhatsApp accounts. On the other hand Element can be closed for high security environments using secure border and cross domain gateways, and even air-gapped deployments. Being built on Matrix, there is no single point of failure for the network thanks to the decentralised network architecture, making it perfect for mission-critical environments. For full data sovereignty, install Element into your own data centre or on-premise. Alternatively, let us manage your setup in our secure Element Cloud, in a region of your choice. In Forrester’s words: Element is a great fit for: "...organizations that prioritize flexibility, federation, and data sovereignty". Please contact us to explore how your business can benefit from Element.

If you are looking for a simple way how to manage and plan projects, track issues, estimating time, use Helpdesk features, and in one place also cover test management, juno.one is the right choice for you. A ticket arrives (time to time) from clients and your company should manage them really quick and easy. Improvements integrated in juno.one Helpdesk are oriented directly on communication and your support team will be heroes for them. Work balance is also important and spending more time with fun and less with work could help well-organized workflow for issues, stories or test cases. With juno.one is there a really effective way how to manage that - and enjoy the day. Often forgetting things you need to remember and looking for smart organized doc tool connected with your tasks? OK that’s what exactly could manage with juno.one - and much more. Chaotic time-management with zero information what the team is working on? You need timesheet module integrated with tracking issues and manage whole project activities. All together in one tool - juno.one Your project should be well designed and Epics or Stories are usually scaffold for your progress so why aren't they integrated with other project elements.

Unleash is an open-source feature management software, built with large enterprises in mind. It's private, secure, scalable, and ready for the most complex setups out-of-the-box. Open Smoothly integrate Unleash with your favorite programming languages. Unleash is technology-stack agnostic, transparent, and open-source. Scalable Build multiple environments, each on separate instances, wherever they're located on the globe. Powerful Easily customize Unleash to your most specific use cases. Build what you need on top of a clean, powerful UI with an API-first design. Secure Keep your user data safe through privacy by design, data residency, private instances, and flexible hosting options.

Typo is an AI-powered software delivery management platform that empowers tech teams with real-time SDLC visibility, automated code reviews & DevEx insights to help them code better, deploy faster & stay true to their business goals. Connect Typo with your existing tool stack (Git, Project management, CI/CD, Incidents, Slack, etc) within 30 seconds & enable your teams with: - Real-time SDLC visibility, DORA Metrics & Delivery Intelligence - Automated code reviews, vulnerabilities & auto-fixes - Developer Experience insights & potential burnout zones Start your 14-day free trial now by visiting Typo's website.

You can replace your scattered cloud applications, legacy tools, or paper-based processes by one operating system that will serve your entire business. Zoho One is a single integrated platform that can transform your business' disparate activities to make it more connected and agile. You can increase productivity, improve customer experience, and more. Collect leads, close deals quickly, create invoices and quotes, sign contracts digitally, and track every metric. Close deals, manage projects and contracts, track and bill expenses and time, and stay on budget and on schedule. Create segments, send targeted surveys and campaigns at the right time, and track your performance with executive dashboards.

Testsigma is a low-code end-to-end test automation platform for Agile teams. It lets SDETs, manual testers, SMEs, and QAs collaboratively plan, develop, execute, analyze, debug, and report on their automated testing for websites, native Android and iOS apps, and APIs. It is available as a fully managed, cloud-based solution as well as a self-hosted instance that is open source (Testsigma Community Edition). The platform is built with Java, but the automated tests are code-agnostic. Through built-in NLP Grammar, teams can automate user actions in simple English, or generate airtight test scripts with the Test Recorder. With features like built-in visual testing, parametrized or data-driven testing, 2FA testing, and an AI that automatically fixes unstable elements and test steps, identifies and isolates regression-affected scripts, and provides suggestions to help you find and fix test failures, Testsigma can replace tens of different tools in the QA toolchain to enable teams to test easily, continuously, and collaboratively.

Instantly capture screen recordings and screenshots. It's saved to cloud with a link that you can share with anyone, anyplace. You can capture a portion of the screen or the entire webpage. Then mark it up. Your screen capture or screen recording is automatically saved to the cloud. A link to it is automatically saved on your clipboard. Screen recording with an optional webcam is possible as a GIF, or HD video. You can capture the entire screen or a portion of it. To make it more personal, you can add your webcam. Unlimited GIF recording duration. You can capture a portion or the entire screen. You can also take a complete webpage screenshot. Add text or highlight color to annotate. You can add shapes such as lines, circles and arrows to the image editor. Copy it and share it anywhere, including email or Slack. Download as PNG or WebM. All screen recordings and screenshots are saved to your Droplr account. Reduce the clutter of screen recordings and screenshots on your computer.

Experience a comprehensive cloud-based phone service tailored for businesses with Webex Calling, which allows you to make and receive calls seamlessly on any device from virtually anywhere, eliminating the complexities of traditional phone systems. This service is designed to support the growth of your business by enabling you to take calls using your business phone number while accessing an extensive array of robust cloud calling features. Say goodbye to the expenses associated with physical phone systems; instead, effortlessly manage all your services, users, and security from a centralized platform. Webex Calling prioritizes security as a fundamental component, ensuring protection without the need for constant updates. Enjoy the flexibility of making calls using extension numbers, direct inward dialing (DID) numbers, email-style directory URIs, or directory-based dialing. With features such as shared lines, hunt groups, call waiting, hold/resume options, call pickup, forwarding, do not disturb, and transfer capabilities, you’ll never miss a critical call. This innovative approach to communication not only enhances efficiency but also empowers teams to stay connected no matter where they are.

PerfectApps puts the power to create completely customized no-code solutions in your hands. Subject matter experts can build enterprise-ready web apps, web forms and reports in days or weeks instead of months – without coding. Using a visual designer, simply drag & drop pre-coded elements on a canvas to build the entire application. The no-code approach removes coding as a barrier between ideas and solutions. Benefits include: Faster Delivery. Organizations can be more agile and deploy solutions faster to address their mission critical needs. No-code development is 10x faster than traditional methods (Forrester, 2019). Accessibility. Subject matter experts can build their own web apps without coding which frees up overburdened IT resources. The demand for app development will surpass IT's capacity to deliver by 5 times through 2022, according to Gartner. Lower Cost. App development can be distributed across the organization, reducing total operating costs and improving productivity. Organizations have reported reducing development cost by 74% using no-code app builders (Forrester, 2020).

Zight is a versatile screen recording and sharing platform designed to enhance communication and productivity across various devices, including Mac, Windows, Chrome, and iOS. It allows users to capture screenshots, record screens with audio and webcam overlays, and create GIFs, all with instant link-based sharing. The platform includes annotation tools for highlighting, adding text, and drawing attention to key details in both images and videos. Seamlessly integrating with popular collaboration tools like Slack, Microsoft Teams, Zendesk, and Jira, Zight streamlines workflows for teams and individuals. Its AI-powered features, such as automatic transcriptions, smart titles, and content summaries, further simplify content creation and sharing. With enterprise-level security, branding customization, and detailed analytics, Zight is an ideal solution for businesses and professionals looking for efficient visual communication tools.

GRC solution for technology-focused SMBs and Enterprise Information Security Teams. StandardFusion eliminates the need for spreadsheets by using one system of record. You can identify, assess, treat and track risks with confidence. Audit-based activities can be made a standard process. Audits can be conducted with confidence and easy access to evidence. Manage compliance to multiple standards: ISO, SOC and NIST, HIPAA. GDPR, PCI–DSS, FedRAMP, HIPAA. All vendor and third party risk and security questionnaires can be managed in one place. StandardFusion, a Cloud-Based SaaS platform or on-premise GRC platform, is designed to make InfoSec compliance easy, accessible and scalable. Connect what you do with what your company needs.

Sahi Pro is a suite automation tools for web, Web-services, Windows desktop and Java applications. Sahi Pro features include automatic waits, recorders and accessor spy, inbuilt frame and editor, parallel playback, automatic reporting, automatic logging, and reporting. Also, Sahi Pro can save 70% of the time and effort that is normally spent on test automation. Sahi Pro has been trusted by more than 400 companies around the world and is quickly becoming the preferred tool for test automation in the agile world.

Bugasura helps modern QA, product, and engineering teams manage software quality from one place instead of jumping between spreadsheets, chat threads, test documents, and issue trackers. The platform combines requirements management, test management, bug tracking, reports, documentation, integrations, and AI-powered sprint intelligence into a clean workspace built for fast-moving teams. Teams can manage requirements, generate requirements using AI, create and import test cases, organize test cases with categories and tags, assign them to team members, run functional and API test cycles, manage test data, and track execution progress through real-time reports. Bugasura also helps teams connect the full quality workflow. Requirements can be mapped to test cases. Test cases can be linked to bugs. Bugs can be tracked through sprints, comments, attachments, workflows, filters, and reports. This gives teams better visibility into what needs to be tested, what has failed, who owns the issue, and whether the release is ready. The platform also includes AI capabilities for requirement generation, test case generation, issue text generation, similar test case linking, and requirement-to-test mapping. Its Testpert layer adds sprint intelligence by helping teams identify missing requirements, analyze risks, enrich requirements, generate test cases at scale, and improve test coverage using product, customer, business, technical, requirement, test, and bug context. Bugasura integrates with tools such as Jira, Asana, Slack, Linear, GitHub, email, Zendesk, and more, so teams can keep their existing workflow while bringing quality management into one connected system.

Cyfe, a business intelligence platform, helps businesses of all sizes with KPI Monitoring, search engine optimization and scheduling, social media marketing and custom reports, data export & archivement, and other services.

Software that tracks time for freelancers and teams. Keep track of your progress and billable hours. You can organize and assign tasks to your team. You can also manage their access using user permissions. Time cards allow you to keep track of employee attendance, breaks, extra hours, and time off. Online timesheets can be created for productivity, payroll and budgeting. Share professional business reports with clients. Track your time from anywhere, any device, or directly in your favorite project management app like Trello, Trello, Slack, and 30+ other online services.

Modern Requirements4DevOps is Microsoft's preferred partner for requirements management. It transforms Azure DevOps to a full-featured Requirements Management Tool. Your teams can come together on one platform to create a single source of truth model. Requirements are stored in the same place that your Test Cases or Code Repositories. Our tool supports agile, waterfall, and hybrid requirements by bringing reviews, end-to-end traceability, reporting, elaboration, modelling and more to Azure DevOps. Our robust requirements solution includes a leading feature set with project auditability.

Tuskr is a powerful and easy-to-use test management tool. You can manage test cases, conduct test runs, and even optimize your testing workload. You can also integrate with your current bug and time tracking software. Tuskr offers a free 30-day trial with sample data during the evaluation. It also offers a generous free plan.

Global App Testing (GAT) allows tech teams to test in over 189 countries with over 60,000+ professional testers who use real devices and environments. Enhance your testing process and increase release quality and speed whilst improving budget efficiency via the GAT platform, which is fully integrated to work seamlessly with your existing DevOps or CI/CD tools. Whether you are looking for full time QA support, or to manage spikes in your release cycles, the GAT integration-led approach empowers you to manage your entire testing workflow from test launch to results analysis without leaving your existing tooling (such as Github, Jira, Testrail etc). Through our integrated platform, we enable unscripted exploratory testing and scripted functional test case execution to be embedded within your CI/CD and SDLC processes, providing the perfect synergy with your automation testing tools. Test results are returned in real time. Start receiving results in as little as 15 minutes with a full bug report delivered within a few hours, enabling quick feedback on critical issues and edge cases.