Business Software for Echo AI

Google Cloud is an online service that lets you create everything from simple websites to complex apps for businesses of any size. Customers who are new to the system will receive $300 in credits for testing, deploying, and running workloads. Customers can use up to 25+ products free of charge. Use Google's core data analytics and machine learning. All enterprises can use it. It is secure and fully featured. Use big data to build better products and find answers faster. You can grow from prototypes to production and even to planet-scale without worrying about reliability, capacity or performance. Virtual machines with proven performance/price advantages, to a fully-managed app development platform. High performance, scalable, resilient object storage and databases. Google's private fibre network offers the latest software-defined networking solutions. Fully managed data warehousing and data exploration, Hadoop/Spark and messaging.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Klaviyo empowers businesses to create smarter digital relationships by transforming customer data into meaningful, impactful experiences. From email and SMS to web interactions and reviews, Klaviyo makes it easy for B2C brands to engage customers at every touchpoint. Trusted by over 157,000 businesses, Klaviyo helps drive faster, more efficient revenue growth. Klaviyo’s 350+ integrations making getting started easy for marketers. Some key features of the platform include predictive analytics, AI automation, optimized templates, A/B testing, and intuitive segmentation and email flows to ensure marketers are reaching their audience with the right message at the right time. The solution also supports integration with payment processing and point of sale (POS) software solutions, such as Magento, Shopify, and WooCommerce.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

Zoom Meetings & Chat allows for enterprise video conferencing that includes real-time messaging and content sharing. Video conferencing and messaging made easy across all devices. Facilitate adoption with meeting capabilities that make it simple to join, start, and collaborate on any device. Zoom Meetings syncs to your calendar system and provides enterprise-grade video conferencing on both mobile and desktop. All-hands meetings, internal and external communications, trainings, and all-hands meetings can all be done through one platform. With support for up to 1000 participants and 49 videos per screen, HD video and audio can be added to your meetings. Multi-participants can share their screens simultaneously, and co-annotate to make it more interactive. End-to-end encryption of all meetings, role-based security, password protection and waiting rooms. You can also place attendees on hold. You can record your meetings locally or to cloud with searchable transcripts. Zoom offers HIPAA-compliant healthcare plans.

If you're in need of computing power, database solutions, content distribution, or various other functionalities, AWS offers a wide array of services designed to assist you in developing advanced applications with enhanced flexibility, scalability, and reliability. Amazon Web Services (AWS) stands as the most extensive and widely utilized cloud platform globally, boasting over 175 fully functional services spread across data centers worldwide. A diverse range of customers, from rapidly expanding startups to major corporations and prominent government bodies, are leveraging AWS to reduce expenses, enhance agility, and accelerate innovation. AWS provides a larger selection of services, along with more features within those services, compared to any other cloud provider—covering everything from fundamental infrastructure technologies like computing, storage, and databases to cutting-edge innovations such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. This breadth of offerings facilitates a quicker, simpler, and more cost-effective transition of your current applications to the cloud, ensuring that you can stay ahead in a competitive landscape while taking advantage of the latest technological advancements.

Intercom is a leading AI-driven customer service platform that empowers businesses to provide tailored and effective support through various communication channels. Established in 2011, this company boasts an extensive array of tools, such as the Fin AI Agent, which delivers prompt and precise responses to customer questions around the clock. Additionally, Intercom's platform includes AI Copilot, which aids support agents by offering real-time solutions, and AI Analyst, which delivers valuable insights and suggestions for those in leadership roles within customer support. With over 25,000 organizations worldwide, including notable names like Atlassian, Amazon, and Microsoft, Intercom handles more than 500 million messages monthly, significantly improving customer interactions and operational efficiency. Based in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London, Intercom is committed to continuously advancing the customer service landscape while adapting to the evolving needs of its clients. Their focus on innovation ensures that they remain at the forefront of the industry.

Only Adobe provides the ability to seamlessly integrate, modify, and scrutinize data from every stage of the customer journey. In addition, you gain access to versatile reporting, predictive intelligence, and a host of other features. With our award-winning tools, you can transform extensive streams of web data into actionable insights for everyone involved. We embrace data from all channels, consolidating it in one location to deliver immediate insights based on comprehensive 360-degree views of your customers. This ultimately leads to improved decision-making processes. Our robust attribution capabilities allow you to uncover the factors behind each conversion and allocate resources effectively. We simplify complex tasks, utilizing AI and machine learning to reveal hidden opportunities and provide answers at the touch of a button. Traditional metrics like tracking visits and counting page views are no longer sufficient. To fully harness the potential of the web, it’s essential to analyze customer journeys, sources of traffic, content performance, and video engagement. Understanding merely who visits your site isn’t enough; it’s equally important to grasp the reasons behind their visits. This knowledge enables you to determine the most effective page or product to present to them, ensuring an optimal user experience.

Snowflake offers a unified AI Data Cloud platform that transforms how businesses store, analyze, and leverage data by eliminating silos and simplifying architectures. It features interoperable storage that enables seamless access to diverse datasets at massive scale, along with an elastic compute engine that delivers leading performance for a wide range of workloads. Snowflake Cortex AI integrates secure access to cutting-edge large language models and AI services, empowering enterprises to accelerate AI-driven insights. The platform’s cloud services automate and streamline resource management, reducing complexity and cost. Snowflake also offers Snowgrid, which securely connects data and applications across multiple regions and cloud providers for a consistent experience. Their Horizon Catalog provides built-in governance to manage security, privacy, compliance, and access control. Snowflake Marketplace connects users to critical business data and apps to foster collaboration within the AI Data Cloud network. Serving over 11,000 customers worldwide, Snowflake supports industries from healthcare and finance to retail and telecom.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

OpenAI aims to guarantee that artificial general intelligence (AGI)—defined as highly autonomous systems excelling beyond human capabilities in most economically significant tasks—serves the interests of all humanity. While we intend to develop safe and advantageous AGI directly, we consider our mission successful if our efforts support others in achieving this goal. You can utilize our API for a variety of language-related tasks, including semantic search, summarization, sentiment analysis, content creation, translation, and beyond, all with just a few examples or by clearly stating your task in English. A straightforward integration provides you with access to our continuously advancing AI technology, allowing you to explore the API’s capabilities through these illustrative completions and discover numerous potential applications.

Aircall stands out as the preferred cloud phone solution for contemporary brands with teams of three or more users. By effortlessly connecting with leading CRM and Helpdesk platforms, we empower sales and support teams to communicate effectively and efficiently. Administrators can quickly add phone numbers from a wide array of over 100 countries, adjust team sizes based on seasonal demands, and obtain valuable insights through real-time analytics. Available on both desktop and mobile applications, Aircall has earned the trust of more than 3,000 companies around the globe. Experience the benefits for yourself by initiating a risk-free trial today and discover how Aircall can transform your communication strategy!

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.

Mistral AI stands out as an innovative startup in the realm of artificial intelligence, focusing on open-source generative solutions. The company provides a diverse array of customizable, enterprise-level AI offerings that can be implemented on various platforms, such as on-premises, cloud, edge, and devices. Among its key products are "Le Chat," a multilingual AI assistant aimed at boosting productivity in both personal and professional settings, and "La Plateforme," a platform for developers that facilitates the creation and deployment of AI-driven applications. With a strong commitment to transparency and cutting-edge innovation, Mistral AI has established itself as a prominent independent AI laboratory, actively contributing to the advancement of open-source AI and influencing policy discussions. Their dedication to fostering an open AI ecosystem underscores their role as a thought leader in the industry.

Claude represents a sophisticated artificial intelligence language model capable of understanding and producing text that resembles human communication. Anthropic is an organization dedicated to AI safety and research, aiming to develop AI systems that are not only dependable and understandable but also controllable. While contemporary large-scale AI systems offer considerable advantages, they also present challenges such as unpredictability and lack of transparency; thus, our mission is to address these concerns. Currently, our primary emphasis lies in advancing research to tackle these issues effectively; however, we anticipate numerous opportunities in the future where our efforts could yield both commercial value and societal benefits. As we continue our journey, we remain committed to enhancing the safety and usability of AI technologies.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Mistral 7B is a language model with 7.3 billion parameters that demonstrates superior performance compared to larger models such as Llama 2 13B on a variety of benchmarks. It utilizes innovative techniques like Grouped-Query Attention (GQA) for improved inference speed and Sliding Window Attention (SWA) to manage lengthy sequences efficiently. Released under the Apache 2.0 license, Mistral 7B is readily available for deployment on different platforms, including both local setups and prominent cloud services. Furthermore, a specialized variant known as Mistral 7B Instruct has shown remarkable capabilities in following instructions, outperforming competitors like Llama 2 13B Chat in specific tasks. This versatility makes Mistral 7B an attractive option for developers and researchers alike.

In honor of Cleopatra, whose magnificent fate concluded amidst the tragic incident involving a snake, we are excited to introduce Codestral Mamba, a Mamba2 language model specifically designed for code generation and released under an Apache 2.0 license. Codestral Mamba represents a significant advancement in our ongoing initiative to explore and develop innovative architectures. It is freely accessible for use, modification, and distribution, and we aspire for it to unlock new avenues in architectural research. The Mamba models are distinguished by their linear time inference capabilities and their theoretical potential to handle sequences of infinite length. This feature enables users to interact with the model effectively, providing rapid responses regardless of input size. Such efficiency is particularly advantageous for enhancing code productivity; therefore, we have equipped this model with sophisticated coding and reasoning skills, allowing it to perform competitively with state-of-the-art transformer-based models. As we continue to innovate, we believe Codestral Mamba will inspire further advancements in the coding community.

Introducing Mistral NeMo, our latest and most advanced small model yet, featuring a cutting-edge 12 billion parameters and an expansive context length of 128,000 tokens, all released under the Apache 2.0 license. Developed in partnership with NVIDIA, Mistral NeMo excels in reasoning, world knowledge, and coding proficiency within its category. Its architecture adheres to industry standards, making it user-friendly and a seamless alternative for systems currently utilizing Mistral 7B. To facilitate widespread adoption among researchers and businesses, we have made available both pre-trained base and instruction-tuned checkpoints under the same Apache license. Notably, Mistral NeMo incorporates quantization awareness, allowing for FP8 inference without compromising performance. The model is also tailored for diverse global applications, adept in function calling and boasting a substantial context window. When compared to Mistral 7B, Mistral NeMo significantly outperforms in understanding and executing detailed instructions, showcasing enhanced reasoning skills and the ability to manage complex multi-turn conversations. Moreover, its design positions it as a strong contender for multi-lingual tasks, ensuring versatility across various use cases.

The Mixtral 8x22B represents our newest open model, establishing a new benchmark for both performance and efficiency in the AI sector. This sparse Mixture-of-Experts (SMoE) model activates only 39B parameters from a total of 141B, ensuring exceptional cost efficiency relative to its scale. Additionally, it demonstrates fluency in multiple languages, including English, French, Italian, German, and Spanish, while also possessing robust skills in mathematics and coding. With its native function calling capability, combined with the constrained output mode utilized on la Plateforme, it facilitates the development of applications and the modernization of technology stacks on a large scale. The model's context window can handle up to 64K tokens, enabling accurate information retrieval from extensive documents. We prioritize creating models that maximize cost efficiency for their sizes, thereby offering superior performance-to-cost ratios compared to others in the community. The Mixtral 8x22B serves as a seamless extension of our open model lineage, and its sparse activation patterns contribute to its speed, making it quicker than any comparable dense 70B model on the market. Furthermore, its innovative design positions it as a leading choice for developers seeking high-performance solutions.

In honor of Archimedes, whose 2311th anniversary we celebrate this year, we are excited to introduce our inaugural Mathstral model, a specialized 7B architecture tailored for mathematical reasoning and scientific exploration. This model features a 32k context window and is released under the Apache 2.0 license. Our intention behind contributing Mathstral to the scientific community is to enhance the pursuit of solving advanced mathematical challenges that necessitate intricate, multi-step logical reasoning. The launch of Mathstral is part of our wider initiative to support academic endeavors, developed in conjunction with Project Numina. Much like Isaac Newton during his era, Mathstral builds upon the foundation laid by Mistral 7B, focusing on STEM disciplines. It demonstrates top-tier reasoning capabilities within its category, achieving remarkable results on various industry-standard benchmarks. Notably, it scores 56.6% on the MATH benchmark and 63.47% on the MMLU benchmark, showcasing the performance differences by subject between Mathstral 7B and its predecessor, Mistral 7B, further emphasizing the advancements made in mathematical modeling. This initiative aims to foster innovation and collaboration within the mathematical community.