Best eCommerce Software for Oracle Cloud CX

Ada is the omnichannel AI platform transforming customer service. Built to automate, scale, and elevate the customer experience, Ada’s generative AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion customer interactions since 2016. With Ada, organizations can eliminate long wait times through AI Voice, which provides natural, fast, and frustration-free phone support - no IVR menus required. AI Messaging powers personalized service across social, web, mobile, and SMS, while AI Email transforms inboxes by resolving 70% of customer emails automatically. Designed for enterprise use, Ada combines automation and intelligence with unmatched control, transparency, and security. The platform is HIPAA, SOC 2, and GDPR compliant, ensuring sensitive data is protected at every level. Through Ada Playbooks, businesses can automate complex SOP workflows - like refunds or trial extensions - with precision. Measure ROI with built-in analytics tracking CSAT, NPS, automation rates, and other KPIs that matter most. With robust APIs and out-of-the-box integrations, Ada fits seamlessly into any tech stack. Discover how Ada reduces costs, scales customer service, and delivers faster, higher-quality support - without compromising brand voice or experience.

Variant is an online configurator developed on the Autodesk Forge platform, specifically designed for manufacturing clients aiming to enhance their quotation and design-to-manufacturing workflows. It transcends traditional Configure, Price, Quote (CPQ) systems, enabling users—including internal sales teams, potential customers, and dealers—to effortlessly make product selections via an easy-to-use web interface from virtually any location. The outcome is a 3D model that can be viewed interactively, along with a corresponding bill of materials and a polished quotation. Being web-based means that Variant requires no installation, providing convenient access for all team members and customers at any time and from anywhere. By optimizing the quotation and design-to-manufacturing processes, Variant not only boosts sales but also minimizes engineering cycle times. Additionally, it generates detailed professional quotations and other customizable outputs, such as a precisely configured model, in a timely manner, enhancing overall efficiency. This capability allows manufacturers to respond to customer needs more swiftly and effectively.

Forge strong connections with your most significant and valuable clients through loyalty and reward initiatives designed specifically for them. The Oracle CrowdTwist Loyalty and Engagement platform enhances profitability, strengthens customer relationships, and boosts retention rates. By capturing data with each customer interaction, you can create a comprehensive 360-degree profile that enables tailored communication and offerings. Foster customer loyalty by ensuring seamless loyalty experiences across all touchpoints, whether they are physical or digital. Gather actionable insights from customer interactions across various channels and leverage this information to enhance your relationships. Go beyond mere transactions by engaging customers through gamification, gaining insight into their motivations and the reasons behind their purchases. This holistic approach will not only elevate customer satisfaction but also drive long-term loyalty and advocacy for your brand.