Best Digital Employee Experience (DEX) Management Software for Small Business

Learn Amp is the complete People Development Hub. Weaving together learning, community, and talent development to power performance. Enabling modern companies to balance people-led and company-led learning, and align individual progression with collective goals. Technology on its own is not a silver bullet. Get software with a service (SwaS) through our expert coaching and advisory services. Our consultative approach has led to a 96% retention rate of happy customers. Speak to us to find out more and join future-thinking organizations like Metro Bank, GAIL's Bakery and Specsavers in consolidating and replacing their tech stack with Learn Amp.

• Simplified access: Centralised access to all apps, documents, and information you need. Easily connect legacy systems with the cloud, and increase user productivity, regardless of time or location. With a range of tools such as Citrix, ClientlessRDP, Azure Virtual Desktop, Fileserver, VMware, and Liquit, we offer flexibility and efficiency without compromising security. • Simplified communication: Benefit from various functionalities, such as The Hub, SharePoint and Viva Engage integrations, an Address Book Centre, and other intranet functionalities. This wide range of possibilities strengthens the bond between employees and promotes effective information sharing and collaboration. • Simplified workflows: Streamline processes by providing approvals and updates in a single overview. Utilise the Smart Global Search feature for efficient searches, and leverage Open API's to seamlessly connect all your apps to a unified interface, enhancing productivity and connectivity. We connect with TOPdesk, OpenIMS, Egnyte, and many other integrations to simplify information flows, and increase employee efficiency.

Goliath Performance Monitor is embedded intelligence and automation that enables IT professionals anticipate, troubleshoot and document end-user experience problems regardless of where they are located. It focuses on three main areas that are most likely to result in support tickets being opened: initiating a logon and the logon process. It also tracks in-session performance. Our technology is designed so that you are alerted to issues in end-user experience before they occur and, if they do, give you the data you need to quickly resolve them. Provide objective evidence in the form reports and historical metrics to support your decision to take corrective actions to prevent future problems. Goliath Performance Monitor gives you the most complete performance data to help you troubleshoot VDI environments. Administrators and support teams can now quickly identify the problem areas in the delivery infrastructure.

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

The world's most important organizations are empowered to manage and protect mission-critical networks. Our data model is able to collect new, ad-hoc information on the fly in seconds. This allows customers, partners, and Tanium to quickly build capabilities on this extensible platform. Our unique architecture collects and distributes data to millions in seconds with no infrastructure. Allow decision-making right where data is generated: at the endpoint. Our agent uses minimal endpoint resources and bandwidth, while fitting on the firmware for the smallest chips. Tanium can expand your capabilities without expanding its footprint. Our platform is best demonstrated in action. This is how we have found customers can understand what we do. Tanium's CEO and co-founder Orion Hindawi will lead you through a keyboard tour to demonstrate the power of Tanium. Instantly track down every IT asset that you own.

Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment. Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web: Interactive product tours, guides & walkthroughs Hints, beacons & tooltips User onboarding checklist In product announcements User feedback collection One-click bug reporting In app help center (Life Ring Button) Knowledge base Our customers achieve higher conversions, lower churn and less support tickets. Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.

Cisco ThousandEyes, a cutting edge network intelligence platform, is designed to give organizations a deep understanding of digital experiences across the Internet, cloud and enterprise networks. ThousandEyes uses advanced monitoring and analytics to help businesses identify, troubleshoot and resolve performance issues affecting critical applications, websites and services. Its comprehensive set of tools provides insights into network performance and application delivery. This allows organizations to ensure seamless connections and optimal user experience. ThousandEyes, widely adopted by Fortune 500 companies, SaaS providers and other IT professionals, is a trusted tool for navigating the complexity of hybrid and multi-cloud environments. It empowers IT teams to manage and optimize digital ecosystems.

Analyze, optimize and monitor the digital employee experience from VDI, applications, to physical endpoints. ControlUp Edge DX gives IT teams visibility and control over employees' endpoint devices. This allows them to collect any device metric that can be used to troubleshoot or remediate any digital experience issues. ControlUp Insights stores up to one year's worth of EUC environment data. This allows your team to see trends and provide a better digital experience for the future. ControlUp Scoutbees acts as an early warning system to detect problems with enterprise resources. It allows you to quickly identify problems and address them before they impact user productivity. You can also use it to power your work from anywhere.

This is the fastest, easiest, most accurate way to see how your team interacts with their digital workplace. DEX Insight's app usage analytics will show you where your employees are spending their time. This will help you understand which tools are driving the most value to your business. To support data-driven decisions about your tech stack, collect sentiment from employees while they use any licensed or internal software application. Install DEX Insight on the background of your employees' devices and browsers in a matter of minutes. Soon, you will be able to see the sentiment, usage and return on any tool in your company's tech stack. Software is essential for our work. Most digital transformation efforts lead to bloated tech budgets that are full of waste and frustrated employees who have too many tools. We want to improve the relationships between teams and their technology in order to create a happier, more productive workforce.

OCI Application Performance Monitoring is a service that provides deep insight into the performance and allows DevOps professionals in order to quickly diagnose issues in order to provide consistent service. Organizations rely on their applications to support core business processes. Therefore, they need to take proactive steps in order to ensure that online customers have access to information and can complete transactions quickly. Customers have seen a 90% reduction in application performance issues using APM. This was possible with less effort and lower costs. APM is a reliable implementation of a distributed traceability system as a service. It allows devops teams to track every transaction (no sampling and no aggregation), of both new and older applications that run on OCI, on premises, or on other public cloud services. This service allows for effective monitoring of legacy, multi-tier legacy applications as well as microservices-based ones.

Manage employee experience from beginning to end. Access all your cloud-based software, tools, and content quickly. Real-time analytics allows you to track ROI and engagement. You can get started quickly without any design or tech expertise. With the most intuitive platform for employee experience on the market, you can attract, engage and retain talent. It's the digital employee experience reimagined. Your workplace is changing, and so are your employees' needs. Real-time analytics will help you maximize ROI on your work-based software, and streamline existing investments. Create a lasting impression on talent with personalized content that is easy to access. Legacy intranets can be slow, clunky and boring. These outdated solutions no longer serve their purpose. These outdated solutions are often the cause of low employee engagement and high turnover. HulerHub is a modern alternative. A platform for employee experience that enhances the employment journey through personalized digital experiences.

A digital experience management solution that integrates with Prisma SAE, including GlobalProtect and Prisma Access, allows you to optimize user experiences without having to install additional software or hardware. IT Teams must quickly identify and resolve issues throughout the service delivery chain, regardless of whether they are supporting employees at home or in the office. You can find the answer to any performance question for any user with ADEM, which is included with SASE. You can use the most comprehensive experience insights to pinpoint critical incidents and root causes. You have all the visibility you need to manage experience with correlated performance metrics across all endpoints and networks.

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide observability into anything that impacts customers, workforce, networks, website performance, applications, and APIs.

The Riverbed Aternity Platform provides AI-powered analytics, self-healing controls, and enables you to get to market quickly with high-quality apps, reduce the cost of IT operations and mitigate the risks of IT transformation. Riverbed Aternity provides AI-enabled insights that are based on real-time end-user experience data and high-fidelity network telemetry. Digital Workplace teams are able to drive continuous service improvements and prevent incidents throughout the enterprise with capabilities such as DXI, Intelligent Service Desk and AI-enabled problem solving. Learn how Aternity helps enterprises achieve full-estate transparency, reduce IT costs, advance sustainable IT, and improve employee and customer satisfaction.

Centreon is a global provider for business-aware IT monitoring to ensure high performance and continuous operations. The company's AIOps-ready platform, which is holistic and ready for use in today's complex hybrid cloud infrastructures, is designed to meet the needs of these distributed clouds. Centreon monitors all aspects of the IT Infrastructure, from Cloud-to Edge for a clear and comprehensive view. Centreon eliminates blind spots by monitoring all equipment, middleware, and applications that are part modern IT workflows. This includes legacy assets on-premise, private and public clouds, and all the way to edge of the network where smart devices and customers come together to create business value. Centreon is always up-to-date and can support even the most dynamic environments. It has auto-discovery capabilities that allow it to keep track of Software Defined Network (SDN), AWS or Azure cloud assets and Wi-Fi access points, as well as any other component of today’s agile IT infrastructure.

MODA is a Microsoft Teams application that allows you to create personalized and collaborative dashboards. Create workspaces in just two clicks, tailored to the needs of each of your collaborators with MODA's widget catalog. Engage your frontline workers and strengthen the communication with MODA's unique mobile experience. Have a clear overview of the entire Microsoft 365 environment without leaving Microsoft Teams. Get the most out of your Digital Workplace by centralizing your business tools, communication and resources. Enhance your employee experience in Teams with MODA today.

Only remote access solution that uses patented technologies to stabilize and enhance the network. Designed specifically for mobile workers and remote workers. Secure remote access is now possible in a smarter way. This protects users from potentially dangerous content and secures enterprise resources from unapproved access. Real-time dashboards provide deep insight into remote workers. Assess employee satisfaction, identify issues and take action to improve it. Your workforce is increasingly distributed and relying on the internet to do their work from anywhere. Security solutions must reflect today's new reality. They must offer zero trust at the edge and still meet the needs of today. You can get the best VPN and ZTNA on one platform. You can deploy it in any way you like, regardless of what OS or device mix you use.

Workspace ONE is an intelligent digital workspace platform that allows you to securely deliver and manage apps on any device. Workspace ONE combines access control, multi-platform endpoint and application management into a single platform. It is available either as a cloud-based service or for on-premises deployment. Enterprises can maximize employee engagement and productivity with a personalized user experience and access to any app, on any device. Adopt a cloud-native, single solution for endpoint management - any device or use case. Eliminate silos, manage all device types and apps faster with fewer solutions and greater capabilities. Secure devices, users and data using conditional access, automated patches and configuration policies.

1E Platform helps IT teams improve end user experience and tighten security. It also reduces costs. IT Operations can be transformed from a cost center to a strategic enabler. Our platform includes 1E for Visibility, Control, and compliance, 1E Digital Experience Observability, and oneE for Service Desk Automation Solutions. Modern, automated, real time configuration and compliance for all IT estates. ServiceNow helps you reduce resolution times. By collecting, measuring, and then surfacing actionable feedback from end users, you can understand how they feel about their digital environment. You can troubleshoot faster, respond quickly in security incidents and threats, provide a better employee experience, and resolve issues in minutes, instead of hours. Automate common requests, eliminate tickets, and allow service desk agents to concentrate on high-value tasks. You can improve device stability and performance by analyzing software usage to identify what isn't being used.

The term "Workplace" has been replaced by a digital world where employees can work for a set number of hours on enterprise data and tools. The connected world of today has allowed employees and organizations to share their knowledge outside of a set framework. Modern workplaces are going through a silent transformation. The traditional device-centric management model meant that employee productivity and work were limited to the PC. This led to a "locked-down" management model. Pivot Technology Services developed a Workplace Experience Transformation Framework to help organizations create and sustain a user-centric environment. Pivot assists organizations in transitioning from a device-centric support paradigm to one that is user-centric through personalized services, data analytics, and other means.

Measure and improve the technology experience of your employees. Make it easy for employees to self-solve problems and engage with IT if extra support is required. Use the data that ServiceNow already has to complement the information collected by your end users through their apps and devices. Digital End-User Experience is built on the Now Platform®, which is a single system for action in the enterprise. Connect your employees to self-service tools that will allow them to quickly diagnose and resolve IT issues. Simplify IT communications. Now Platform®, the cloud-based application platform that all ServiceNow products are built on, is the only one. Automate, simplify and connect work across your enterprise to move forward.

By actively gathering feedback from end users, you can cut through the noise to focus on what really matters. The data you need for making the best decisions comes from the unbiased feedback of thousands of users. ML-powered analytics identify the most important end user concerns, so you can focus your efforts on delivering maximum value. AI summarizes verbatim feedback so that every member of your staff has the evidence needed. IT user experience is measured using a standard and objective metric. Comprehensive view of IT services. Evidence to support or refute assumptions. Instantaneous view of where you can invest to maximize your return. Clear breakdown by location, service, and business unit. Data to help you build your business case, and to inform vendor negotiations. Each leader has detailed data for their area. The team will trust objective and actionable data. Predictive insights to help you stay ahead of potential problems.

Workelevate, a DEX platform, provides end users with support for IT, Field Ops and HR related issues to enhance employee experience. It automates and delivers responses for IT Support questions with the help of Self-Servicing Conversational AI chatbot, Self-healing agent and a fully equipped admin console. Our DEX platform can integrate with ITSMs such as Service Now, BMC and Zoho Desk, Symphony Summit, and custom ITSMs. We can also integrate HRMS like Darwin Box, Ramco SAP Success Factors People Strong, and more. Our conversational chatbot is compatible with Google Workspace and Microsoft Teams. It also integrates seamlessly with Slack, WhatsApp, WhatsApp Messenger, and other leading browsers. We can customize our service for enterprise businesses who need onsite support. This includes Conversational AI, remote support, and onsite assistance. We recommend that smaller businesses take advantage of our 25+ years' experience and expertise in managing end-users.