Best Customer Service Software for Windows of 2024

SolarWinds®, Dameware Remote Everywhere, (DRE), is a powerful remote support solution that allows IT professionals to quickly access any device or platform to resolve issues. It provides clear visibility and communication capabilities to quickly solve technical problems and delight end users. DRE is packed with powerful tools, reporting and session monitoring, but at a fraction of the cost of expensive, premium solutions.

The real-time customer engagement platform. Live chat and live blog can be added to your website to increase leads, engagement, and revenue. Live experiences can be created to increase your audience, engagement, and monetization. Your users will enjoy powerful experiences thanks to our real-time, live blogging platform and the social monitoring stream. You can take back control of your audience and drive traffic, conversation, and revenue. Engaging users and circulating traffic automatically leads to more pageviews. Engaged users are more likely to stay longer on your website. User-generated content can be monetized with advertising. Engaging content and live interactions can help you retain users on your site rather than on social media. Integration with Twitter, Facebook and RSS.

N‑able N-sight RMM, a cloud-based IT solution, makes it possible for MSPs deliver valuable technology services in hours instead of weeks or months. Clear, graphical dashboards put alerts front-and-center so you can concentrate on what matters most. Remote access and security features are built-in to help you support and protect your business from the beginning. You can also add security layers to your business and add-on services when you are ready. Remote access, network path visualization and automated monitoring and maintenance are some of the N-able RMM's features. N‑able N-sight RMM can also be downloaded as Android and iOS mobile applications to allow users to manage problems from anywhere.

FROGED is a product success platform that helps companies improve their onboarding, provide proactive customer support and increase retention. It was designed by SaaS for SaaS to nurture customers throughout their entire lifecycle resulting in reduced churn and higher engagement. Using customer behavior segmentation, you can personalize the customer experience with product flows, knowledge base, email campaigns, in-app messages, a custom widget, live chat and more. You can also create A/B testing, NPS surveys and retargeting campaigns. Put your CS team and agents in the drive seat with the ability to manage customer conversations, contact behavior and attributes in one place. Our tech stack is adaptable with over 2K+ integrations including WhatsApp, Jira, Google, Zapier, Segment, Twilio, Facebook Messenger to name a few. Explore FROGED's limitless possibilities with a 7-Day FREE TRIAL today.

We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world. Agents can access all chats, emails and calls from one Jivo app and your clients can get support via social media and increase your sales opportunities. We are integrated with Shopify, Wordpress, Wix, Bigcommerce, Tilda and many other big names in the industry. We feature chatbots, WhatsApp, Instagram and many other very important communication channels so your revenue can increase more and more. JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets. We're ready to work in any country also with 24/7 support.

Securely access your computer via your smartphone, tablet, or other computer. It's easy, fast, and completely free. Remote support can be provided for your computer or for someone else. Remote support is available via Google Chrome browser, Android, and iOS.

Front is more than a customer communication hub — it’s how 7500+ companies build lasting business relationships. Inspired by email clients, Front’s modern interface feels familiar and easy to use, making it simple for teammates to get started. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships.

You can chat with WeChat to send messages, share photos, and videos. You can instantly connect with people you care about, no matter where you are. You can search and add friends via WeChat ID, or your mobile number. Once your friend request is accepted, you can start chatting. Moments allows you to share your favorite moments using photos or videos with friends. You can also view your friends' Moments at anytime. Let's connect on Moments! WeChat allows you to instantly connect with your family and friends face-to-face. WeChat allows you to make free voice and video calls, no matter where you're located with one friend or a group. To make your chats more enjoyable, send a sticker if you are unable to communicate your feelings in words. WeChat's Sticker Gallery is a collection of stickers created by talented artists from all over the world. Users can download and send countless stickers for free. Pick your favorite stickers and chat with your friends.

Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,

Your customers will love you for it. Monitor your website visitors, respond to support tickets, and create a help centre to empower customers to take care of themselves. All 100% free. Because customers need an easy and free way to communicate with you. Customers have questions before they buy. Being there when they need you gives them the confidence to choose you over all the rest. It can be difficult to see the entire customer journey from top to bottom with all of the customer data scattered across multiple tools. This is no longer the case. All of your customer interactions can now be done in one place. You can quickly identify FAQs and capture help centre searches to create articles or shortcuts that allow agents to respond faster and customers can get help without ever having to contact you. It takes only 30 seconds to add a javascript snippet on to your website. You can see which pages your visitors are currently on and what they are looking for.

Resolve Enterprise can transform your case and complaint management. Our software allows you to manage your business processes from simple incidents and complaints to complex cases and investigations. Resolve Enterprise allows you to track and search every complaint or case interaction using simple dashboards and reporting. Resolve Enterprise helps you manage a complaint or case throughout its entire life cycle. From logging the case to assign tasks, managing deadlines, updating and communicating with correspondence, all the way to resolution, reporting and analysis.

Viber communities bring people together. You can join in on conversations on any topic that interests you. Viber's mission is to protect your privacy. Group chat, video or voice calls are all possible. All chat members can help you to resend what you didn't intend. Join public groups with people who share the same passions, from brands to influencers. Communities are the new social media and the best way for people to get together. Imagine group chat with unlimited members, more admin control, and new conversation features. You can call any mobile or landline number anywhere in the world, even though they don't have Viber. Get a Viber Out subscription to start calling!

DESCRIPTION Setmore is an online scheduling platform that allows you to connect with customers. You can manage all your appointments with one easy-to-use calendar system, giving your business the freedom to grow. You can attract more customers and improve your brand image while also taking control of your work hours. Your customers can book their services online by listing your availability. Setmore will handle the paperwork while you focus on customer service. FEATURES A connection is the key to a memorable and meaningful experience. Create your customizable, free Booking Page to make it easy to connect with more customers. You can display your availability, pricing, and schedule appointments online 24/7. Automated booking reminders keep your customers informed. You also receive instant updates on your desktop, tablet and iOS devices.

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Splashtop SOS makes remote support easy. There's no need to travel to your user's location or waste time. Simply remote into the device and you can take control of it as soon as you need. You can quickly diagnose and fix the problem and make your customers happy. Benefits and Key Features * Simplified workflow - Your user launches the SOS app (can also be customized branded) on their device or computer. Once the session code is received, you can use it to open the session. * The best tools and features - All you need to do the job quickly. You can share your screen to collaborate, transfer files between devices and chat with other users. * Unlimited device support - All packages include unlimited device support. You only pay for the number concurrent technicians per annum. There is no yearly price rise as has become the norm with remote support products.

Rocket.Chat is a communications platform that enables real-time conversations between colleagues, with other companies or with your customers. It does everything other platforms do, except exposing your data.

Alloy Navigator, an all-inclusive IT Service & Asset Management Solution, provides thoughtful solutions to your most difficult IT problems. Navigator is a powerful workflow automation engine that automatically creates meaningful relationships among the data that matters. Alloy Navigator covers a variety of IT disciplines, including Inventory & Knowledge Base Management, Help Desk, Change & Configuration Management, and ITIL-driven standards like Change & Configuration Management. It is the ideal solution for small, medium, and large businesses that want to achieve maximum productivity.

Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Multi-platform software, avaible on Mac, Windows, Android and iOS. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Control Connect in a simple and rapid manner to any computer. Work as if you were present locally, transfer files, make use of chat. Complete Remote Desktop. Unattended access Install Iperius Remote as a service for unattended access. You can keep a list of the computers of your customers and connect to them in order to carry out assistance at any time. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS.

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allows you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dix

Website monitoring software that is simple and easy to use. Alerts and real-time status updates for critical web applications and services. Spiceworks is used by thousands of businesses to keep them informed about the status of web applications and services. Spiceworks Connectivity Dashboard is easy to set up. You can install the monitoring agent on any server or workstation, and configure the URLs to start monitoring. Real-time insights are available to spot slow network connections or overwhelmed applications, hosted in your datacenter or in the cloud. This is before they crash or users begin calling. Coming Soon! Email alerts for business critical web applications. Get real-time status for critical apps and devices. You will always have the most up-to-date monitoring information without all the noise. A single, simple-to-use dashboard lets you keep an eye on everything in your realm.

Start Hotspot Cloud WiFi platform allows you to build your WiFi and scale with you. Connect routers, customize splash pages and limit Internet access. Engage social WiFi users. Accept credit card payments. Check statistics and analytic. Hosted by us and managed by you from any device. Engage WiFi users using video or image ads. For high conversion rates and best engagement, location-based video ads are the best. Innovative WiFi marketing strategies can take your user experience to the next level. Send targeted Email campaigns. Promoting brands and monetizing by offering video ads for access. Display coupons or the latest promotion to be used at a retail store. Offer discounts to your customers and invite them to take a survey or get more information. Advertise and engage potential customers with the right promotional message.

Free Messaging Available Anytime, Anywhere. You can send free group and one-on-one texts to your friends anywhere, anytime. LINE is available on a variety smartphones (iPhone and Android, Windows Phone and BlackBerry) and your PC. Free Voice and Video Calls You can call your family and friends as many times as you like, for as long or little as you wish. It's easy to stay connected with international friends and family via free voice and video calls. Currently available for iPhone and iPad, Android, Windows Phones, PC (Windows and Mac), as well as LINE Lite for Android. Choose from over 10,000 emoticons and stickers to express your feelings. Sticker Shop: Find original stickers featuring your favorite celebrities and characters.

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

FlexBooker allows you to accept online bookings from your website. It takes only minutes to create an account and you can immediately start accepting appointments online from your clients. FlexBooker will help you drive business even while you sleep. It will also increase your sales by automating confirmations, reminders, and follow-ups via text message and e-mail. FlexBooker offers powerful reporting, and all data can also be exported to Excel for analysis. FlexBooker is customizable in design, colors, and booking form fields. FlexBooker also allows you to accept payments online from clients using a credit card. FlexBooker also allows you to manage your membership, which allows for automatic subscription payments and package management.