Best Contact Center Knowledge Base Software for Windows of 2024

Document360 is knowledge base cloud platform that allows you to build an excellent self-service knowledgebase for your customers or internal users. (public and private knowledge bases). It has comprehensive features, including uncompromised writing, extensive theme support, built-in analytics, enterprise-grade restore/back-up, and versioning. Also, you can generate API docs for internal and external users using your API definition files for developers Benefits of Document360: - Smart, instant search: Google-like search to find quick help andynamically search for the most relevant articles. - Built-in Analytics: This feature filters data to provide the report with actionable data and insights. - Integrations Document360 integrates seamlessly with third-party apps such as Disqus and Intercom, Zendesk or Slack, Olark or Microsoft Teams, Google Analytics and many more. Our most prominent customers include Microsoft and Harvard University, Stackify, and many others.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Chaport is multi-channel live chat and chatbot software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Chaport also provides self-service capabilities: you can create a knowledge base for your customers, add it to your website, and activate an FAQ bot to automatically suggest help articles directly in the chat widget. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

Support.cc is a one-stop helpdesk system from 500apps that provides faster and more useful support for your customers. It can improve customer service, increase productivity, increase customer satisfaction, and save time and money. It allows you to manage tickets and create a knowledge base within your customer support software. This will allow you to quickly take care of all your customers' needs. For $14.99 per user, subscribers have access to more than 37+ apps.

Kapture CRM is a customer service platform that allows companies to transform the way they provide customer service. The best features include the ability to automate support and bring together multiple help desk centres into one place. Some of the core features are: * Provide omni-channel support for all customers (calls, email, chat, and social media). * Keep an eye on tickets via Kapture's unified dashboard. * Integrate existing systems with Kapture to work seamlessly with third party apps. Kapture CRM makes it easy to manage customer service operations and reduces the time required to provide customers with the support they need.

Bloomfire is a leader in knowledge engagement. We provide a platform that connects people and teams with the information they need to succeed at their jobs. Our cloud-based knowledge engagement platform allows people to connect with shared knowledge and grow the collective intelligence of their organizations from one central, searchable location.

Zingtree lets you build interactive decision trees with no code. This allows you to create agent scripts, guide customers and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. It is a no-code solution that allows business users to create, deploy, manage, and update their decision trees with minimal IT work.

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

Support your employees so they can support customers. Our omnichannel solution gives your team access to a unified system that is user-friendly to provide the best customer experience. Panviva helps you reduce repetitive work, encourages team collaboration, and streamlines your company's knowledge. Panviva helps you to consolidate all of your organization's knowledge, empowering your team to achieve customer success. Regardless of whether you are the first employee or the 100th, everyone has the exact same information. Our system allows you layer, share, and collaborate on content from any device. Your team is equipped with the necessary tools and resources to perform their jobs. They are also notified when any updates are made. Traditional employee onboarding required classroom training and the reading of outdated manuals. Panviva gives your new starters all the information they need, without ever needing any assistance.

A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time.

Smiddle Software is a software company that specializes in cybersecurity, contact centers, and telephony solutions for Cisco. We are always working to develop products that help businesses achieve their goals. This includes software that optimizes and improves the efficiency of contact centres. Our clients benefit from our expertise in improving customer service and efficiency in their contact centers. Smiddle is a Solution Partner in Cisco's Cisco DevNet program. Cybersecurity solutions can take your protection to the next step. Our contact center software solutions address such issues as recording and storing client conversations; service quality control; processing messages sent by clients via popular messengers; organizing large outbound campaigns; creating client scenarios for interaction between agents and agents; integration of Cisco Finesse CRM-system; and many other.