Best Customer Service Software for Google Drive

A scheduling platform that saves time and allows you to customize your meeting workflow will help you skip the "when is it free?" dance. CalendarHero (formerly Zoom.ai), is easy to set up. It syncs with your Google and Microsoft calendars automatically so that you can book meetings immediately. CalendarHero offers flexible meeting scheduling options: You can share your scheduling link in an e-mail, request a Zoom.ai group meeting, embed Zoom.ai onto your website, create a meeting directory webpage, or add CalendarHero to your chat platform such as Gmail, Microsoft Teams, or Slack. Your invitees can choose a time that suits them from your real-time availability for 1:1 meetings. CalendarHero intelligently determines the best time for you to meet, based on your mutual availability. CalendarHero supports 1:1 and group availability.

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

Treat every customer like your first. Increase customer satisfaction, reduce support costs, and resolve more cases. Centralize your multi-channel support on a single platform. Fully automate the creation, assignment, resolution, and closing of cases. Facilitate team collaboration to speed up case resolution. To reduce the number of cases and allow your team to focus on more difficult problems, turn frequently asked questions into a knowledge base that can be accessed via self-service portal. Vtiger's helpdesk insights give you real-time visibility into your team's performance, and allow you to make data-driven decisions. Visualize the most important metrics, such as case resolution time and team workload, customer satisfaction ratings, and other metrics to quickly identify bottlenecks, and respond faster. Schedule reports to transform raw data into actionable insights, and quickly find solutions to common help desk problems.

Use ASINs to submit Amazon reviews. All your Amazon reviews will be automatically sent to you using ASINs. No credentials are required. All your reviews will be sent to your email, ticket system or Slack. Our easy-to-understand UX is accessible to anyone. No training is necessary. To get your data, we have access to all Amazon marketplaces. Integrate your data in the software you already use. Find out where customers are stuck and find the root cause. Our 24/7 support allows you to reach experts anywhere and anytime. We got tired of eCommerce software monoliths that no-one could use. We created a simple app. Your brand should be better than the rest. Without understanding your customers' needs and concerns, you cannot win in your product category. To increase your product sales in every market, enhance your customer experience and products. Get a real-time view of your Amazon customers. Get your 14-day free trial now. You don't need a credit card to cancel at any time.

Use a private ChatGPT support platform to maximize the potential of your content. Korra revolutionizes how customers access support. It uses advanced NLP to understand complicated queries and delivers context-aware results that are sourced exclusively from your content. Customers can expect accurate answers that are highlighted or time-stamped in the results. Experience a more intelligent, efficient, and constantly improving AI knowledgebase that keeps up with the ever-changing needs of your organization. Create your automated, confidential AI Knowledge Base in seconds. Korra can handle all file types including video and learns only from the files you share. Create, brand and launch your AI Chat Support experience in seconds. Korra can be accessed from any device and at any time with 3 powerful deployment options. Search results are displayed in a traditional knowledge base style with a dedicated URL for support.

Unlimited users, meetings and event types. Zero-locked features. Use the only free appointment booking application in the world. Cloud-hosted just like the paid applications. Integrate with Outlook and Office 365 to automate the scheduling of meetings. Who knew that you could get more features without paying a dime than paid appointment booking applications? Integrate with Zoom Teams or Google Meet to automatically add a web conference link to each meeting. Our free app is up to par with the best.

Our AI-powered assistant can be programmed to meet your business requirements. Be there for your staff around the clock. Atomicwork has something for every team working with your employees and helps you break down silos. Atomicwork reduces distractions for your employees by eliminating up to 80% manual workflows that are handled by your IT department. Atomicwork frees your HR team of ops hell and allows them to be strategic partners in maximizing the value of your employees from onboarding to offboarding. Atomicwork allows your finance teams to provide seamless support for employees while ensuring that they can stay on top best practices, compliance requirements, and external dependency. Streamline employee requests, assign them to the appropriate expert, and work together to fulfill them.

Botsonic scans all your files, website and help center in order to automate 70% of customer queries and automate sales, customer support, engagement and more. Use your data to instantly respond to 70% of user queries with precise, verifiable answers and deliver authentic customer experiences in over 50 different languages across multiple channels. Upload your data, train an AI agent, customize the style to match your brand and add it to you website in less than five minutes.

Customers prefer live chat when comparing services or offers in real-time. Customers can connect directly with agents to solve their problems and share sensitive information. You can anticipate customer needs by choosing when and who you want to engage with based on a variety of customizable rules. To build customer loyalty, offer proactive and live operator assistance. Customer satisfaction and retention can be improved at a lower price than email or telephone support. Agent productivity can be increased by human interaction. Visitors can communicate with you on complex issues with just a click, without waiting on hold. Businesses can communicate seamlessly with their online guests via video, voice, chat and collaboration tools like assisted browsing, form and document sharing.

You've searched the internet for the right product to provide the service your customers want, but it's too expensive and complicated to set up. Perhaps you've tried one of the major players and are disillusioned by the monthly cost to manage customer requests. A dedicated help desk is the best way to improve customer satisfaction, increase repeat purchases, and save time and cut costs. eStreamDesk, a cloud-based help desk system and ticketing system, is simple to use and does one thing well. Every email that is received is automatically converted to a support ticket. You can control how each email is prioritized, monitored, and answered. You can route sales emails to your sales team or technical emails to the tech department. Automate email replies to customers' most frequently asked questions.

CentreStack increases workforce mobility by allowing file sharing via cloud and mobile access. However, security permissions are maintained and users have the same experience as file servers. Active Directory and permissions inherit allow for the best integration of existing IT infrastructure's cloud security with cloud mobility. CentreStack improves file servers to allow mobile workers to collaborate and be productive. This includes those who use smartphones and media tablets in addition to their PCs. CentreStack can either improve an existing file server to allow mobile access, or it can migrate existing data and security permissions into a user-defined cloud. The product's goal is to provide a familiar file server experience that allows for greater usability, security, compliance, and data control. Enterprises have the option to preserve their security and compliance by keeping their data on-premise without cloud replication.

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

StitchView instantly shows you context - all relevant customer information across all your apps within a single workspace view. You shouldn't have to wait for more data or applications. Reduce redundancy in searching, input and sharing data across multiple applications. You can load and sync information across the entire view. You can save and assemble optimized workspace views with groups or apps in a layout that is suitable for a quick glance workflow. You can search for and launch specific views, apps, and data from one location. Reduce redundant searches across multiple applications and save significant time. Managers can create and distribute custom workflows to their team. This will foster a better process and ensure consistent results. Trigger a series of predefined workflow actions to automate the visibility of contextually-relevant customer data and take real-time action. Drag and drop data from one application to another to share context.

Luminai automates internal workflows. We can take any multi-click process, and make it one click. Luminai is able to automate the process of switching between different applications in order to complete your work. Luminai can help you get onboarded quicker to do your job. Engineering teams are stretched thin and no one wants to work on internal tools. Luminai requires very little engineering support to create your tools and automate your workflows. Tier 1 support agents have access so much data and information they don't need, Luminai shows only what is necessary to respond to a customer.

involve.ai is a platform that uses no code to unify all fragmented customer data into an early warning dashboard. Scale quickly without the need for dozens of data analysts or CSMs. Unify all fragmented data to gain complete visibility of customers and scale your customer experience. You can get personalized recommendations for actions across the entire customer journey so you know which customers to prioritize each day and how to be proactive. Sentiment analysis provides accurate customer health information that can help you identify churn risks and upsell/cross-sell opportunities before they occur. Historical data analysis can be used to recommend Segmentation or Benchmarking in order to identify the leading indicators.

Use AI and natural language processing to search your company's knowledge in a single window. Search using natural language queries and receive structured search results presented in a clean format. Filters and a suggestion system can be used to narrow them down if necessary. Ask questions, and you will receive a fragment of a document as a response. You can also download the file. Other related information is available in the same location. Use ready-made elements for your website or app. Automate queries from customers or internal users. Automate internal and external queries using your existing documents. All popular formats supported. Scrape websites to connect them with your knowledge base. Get the latest version automatically, without any manual work. Connect external drives, tools, and apps to one central location and search them all instantly. Get a complete report on what clients and team members are searching for. Regularly add desired content to your knowledge base.

Create client-facing playbooks for onboarding, share them with new clients and enhance their onboarding experience. Onboarding playbooks are usually internal and clients have little visibility. This reduces accountability. You can create your own onboarding playbook and share it with clients in different versions. They know the steps to take, the owners, and the deadlines. Your client must understand the core value of your product and how it can improve her business or life before a sale is complete. Automate the onboarding process by adding tasks and reminders. This will ensure a faster adoption rate and increase long-term retention. Hand-offs can be conflicting. Your company must ensure a smooth transition from the Sales team to the Client Success team. Similarly, the buyer persona of your client's company is not necessarily the user persona. Bonder allows you to set up automatic reminders and determine who owns the item.