Luminai Description

Luminai automates internal workflows. We can take any multi-click process, and make it one click. Luminai is able to automate the process of switching between different applications in order to complete your work. Luminai can help you get onboarded quicker to do your job. Engineering teams are stretched thin and no one wants to work on internal tools. Luminai requires very little engineering support to create your tools and automate your workflows. Tier 1 support agents have access so much data and information they don't need, Luminai shows only what is necessary to respond to a customer.

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Company Details

Company:
Luminai
Headquarters:
United States
Website:
www.digitalbrain.app/

Media

Luminai Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Live Online
Customer Support
Online

Luminai Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workflow Management Software

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Robotic Process Automation (RPA) Software

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation