Best Customer Self-Service Software in India

Introducing Yuma: The AI Solution Revolutionizing E-commerce Support Dealing with high support volumes and inconsistent response quality? Yuma’s AI driven solution bring next-level automation to e-commerce, driving efficiency, lowering costs, and improving customer experiences. How Yuma Enhances Your Support System: - Reliable Automation: Yuma automates over 60% of customer inquiries, allowing your team to focus on higher-value interactions. - Effortless Integrations: Connects seamlessly with platforms like Zendesk, Gorgias, and Kustomer, so you can integrate it easily without disruption. - Peak-Season Support: Yuma’s AI-driven agents ensure 24/7 support and handle demand surges smoothly. - Cost-Efficient operations : Reduce support costs while providing quick, high-quality responses that foster customer loyalty. Curious about how Yuma can transform your customer support? Book a free demo and enjoy a 30-day trial to experience firsthand how Yuma empowers your team and elevates customer satisfaction.

Create, manage, and host intelligent documents that respond to user questions in real-time, enhance user engagement, and promote self-service. Our intelligent Q&A feature allows you to quickly create user manuals and lets your users find answers immediately. Create FAQs quickly and let our intelligent chatbot answer common questions. Use the private workspace for your daily notes, to-dos, and much more. Use the Q&A feature to make it interactive and comprehensive. Create beautiful product documents for your users and stakeholders. Our smart, instant answer widget will improve comprehension.

A neural engine that is lightning fast for next-generation software development and customer support. Bring the power of LLMs to rebuild your relationship. The auto route, collaboration, and triage are used to solve customer problems in real time. Modern AI can elevate your support team and help you deflect customer questions. Connect your development teams to the impact of their sprints. Get feedback on product improvements and triage customer signals. One shared view for software development and customer support. Live chat, support tickets, and engineering issues all on one platform. Custom objects, views and more allow you to personalize your experience. Extend your experience using APIs and Webhooks. Automate your own workflows, test them, deploy them, and then publish them. Map your work, customers and product data into one system. Modern stack with cloud-native scaling for millions of users. Text, audio and video in real-time and consumer grade. Enterprise-grade compliance and security.

Reduce costs and increase conversations with your active sellers. Al-fueled orchestration of buyer intention delivered automatically. Start seeing ROI in minutes. Warmly offers the best enrichment and intent data for your automation. Combine intent with action and capture buyer interest at the right time, before your competition. Reveal, enrich and qualify accounts that are researching you on your website and personalize engagement in real-time via email, LinkedIn and live chat. Add generative Al assistants to your sales team who will connect with your buyers at the right time in their journey. Multi-threaded conversations can be held with the decision makers of every account that visits your website without adding any additional staff. Consolidate all tools, workflows and actions required to instantly capture decision-makers' interest. Use your existing tools to identify and convert high-intent website visitors.

When customers are frustrated by the wait time or when their questions are not answered, they will leave your website. Quality customer service will help you stand out from your competitors and increase your business. AI-driven customer support is on the horizon as AI technology advances and costs rise. Our AI Assistant will answer your customer's question on its own, so you don't need to. Our advanced AI and automated tools increase efficiency and enhance customer service, helping your business grow. AI-driven smart tags and titles recommendations, along with enhanced conversation summaries. AI-driven response templates with one-click selection.

Keep your service teams organized and your customers happy by knowing which support tickets need immediate attention. Y Meadows will automatically collect information from different systems, eliminating the need to have service agents jump from one system to another. Let Y Meadows handle the simple tickets, so you can concentrate on the more complex ones. Machine learning models can be trained to read and understand messages using your terminology. Y Meadows AI integrates with your internal systems and any ticketing system. Use branching logic to perform simple and complex actions across multiple systems. Automated journeys that require 100% accuracy can be supervised with human review.

Diagnose and resolve service issues quickly, accurately, and more profitably. Neuron7's AI predicts issue categories and resolution steps to help your newest team members perform as well as experienced call center agents and field service technicians. Deflect calls, increase first time resolutions, and reduce parts wastage while capturing expert knowledge. Neuron7's AI continually learns to find the best resolution paths and guide people to success quickly, despite having 1000s of agents and 1000s product configurations.

Your knowledge base can be transformed into a ChatGPT-like context aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. You can create a bot in minutes using your favorite app. ChatGPT/AI-generated answers to questions about relevant materials. Free plan for up to 3 bots. 1K requests, 10K tokens and a 10Mb dataset. IngestAI allows you to quickly create and deploy ChatGPT-like chatbots that answer questions based on knowledge-based (technical documentation or educational program content, company knowledge, etc.). OpenAI will generate relevant and accurate answers about your product if you upload your knowledge base to IngestAI. Our new users are encouraged to spend just 2 minutes creating their first bot on Telegram.

A complete platform that includes Widgets and Knowledge Base, CMS, Contact Forms & hundreds of features to help your business grow. Write and deliver instant answers for your business. Our knowledge base platform allows your customers to search for and explore your online business. Install this widget anywhere on your site to use as a portable knowledgebase. Your customers can search your knowledge base, get in touch with you, and more.

All-in-one chatbots (web, social media, and knowledge base). Brands that are crazy about customer service. Brand trust is essential. Helpfruit has extra checks and balances built in so that you don't have to worry. Never have any hallucinations or anything leaked onto public GPT models. ISO27001 certified. All content is aligned with a single knowledge base that runs all chatbots, help pages and more. Only content that has been approved is published. Businesses use email, ticketing and call center systems to provide support for customers. The problem is that customers are not getting the answers they need when they want them. Helpfruit is the first-line self service solution that answers 80% customer questions via the channels they prefer: social (Instagram and Facebook), web chat and web help pages. Helpfruit provides your customers with the answers they require, when and where they are needed.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Gladly is a cloud-based customer support platform for B2C businesses. Gladly is dedicated helping businesses place people back at the center of customer service by providing tools that support meaningful customer interactions. Gladly combines voice, chat, SMS/MMS and social tools into one platform. It also includes analytics and reporting tools that empower teams and make the business more efficient.

OMQ Help helps customers find answers quickly and autonomously. Your customers will be guided to the right answer by OMQ's artificial Intelligence, its autocompletion and real-time optimization.

Automated service allows you to serve more customers. The AI bot handles all your SaaS business FAQs. Your customer service agents will have to work less. Increase the deflection rate on messaging channels. Agents can concentrate on complex issues and sales. Bot provides accurate answers to customers. When transferred to agents, there is no need to repeat. Conversational bot with NLU, intent detection and conversation. Enterprise grade with top SaaS templates. Automate all the tasks of your bot with one language. AI can suggest improvements to your training data. Use a ready-made URL to share your bot with colleagues. AlphaOS allows you to write custom code for bot actions. Bot authenticates users via your standard log-in.

Today's organizations manage multiple sources of content simultaneously, each with huge amounts of data. This makes it extremely difficult for companies to manage knowledge and curate search results. This inefficiency is preventing organizations from providing exceptional customer experiences that are fast, efficient, and relevant. Sutherland's Cognitive knowledge engine provides continuous insights into the use of your knowledge sources. With a steady stream, you can begin curating, evolving, and improving knowledge sources to deliver exceptional customer experience every time.

webcomet FAQ – Share your knowledge! To share knowledge with your customers, users, and customers, create, manage, and publish Frequently Asked Question (FAQ) sections on your websites, apps, and software. A great FAQ can help you save time and money, increase customer experience, and reduce inbound support requests. - Post your FAQs wherever you require them! Works with any website (Wordpress or Joomla, Drupal, Wix, etc.). Supports the Web Content Accessibility Guidelines, (WCAG). Webcomet FAQ allows you to update your content in one place, even if you use your FAQs in multiple places (your external site, internal site or mobile app). - Features that will enhance customer experience and make your life easier. FAQ Widget, Multilingual Support, Teams, Statistics and Analysis.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Hornbill Platform: Automate, digitize and digitize your organization's workflows using a series fully integrated, intuitive apps for your enterprise. Digital technology can significantly improve the economics of any company. This is why Digital Transformation should be a priority on every organization's strategic plan. Hornbill's platform, solutions and services will help you achieve this goal. Each solution is tailored to your business needs, but delivered on a single technology platform with a shared data structure and full integration. With no code environment, business users can automate workflows within and between departments. This means that there is no need for expensive consulting or technical projects to begin realizing the benefits. A flexible workflow automation capability is the core of any digital transformation plan. No code required.

Cloud-based chatbot that automates support workflows and tracks customer service performance. Solvy's next-generation chatbot provides fast, accurate answers along with custom no-code workflows. Advanced analytics also give you complete control over your customer service automation strategy. Our next-gen chatbot platform enables artificial intelligence-powered customer service and support. You can create personalized, brand-specific experiences for your customers through all channels. No engineers required. Great return and low maintenance costs. Our AI platform supports intelligent self-service. Solvy goes beyond traditional, rules-based chatbots. Our next-generation chatbot platform makes it easy for customers to have amazing experiences. Solvy is powered by AI and Natural Language Processing and delivers personalized customer workflows and fast self-service.

The world's first autonomous contact centre that uses voice AI to bring an unmatched customer experience and a high level of flexibility. With flexible, natural-sounding AI-powered conversations, customers can solve their problems over the phone. They are able to accurately identify customer intent and provide fast resolutions. With 24/7 service available 24/7, you can answer every call instantly and reduce hold times. You can scale customer service without incurring huge costs, training new agents, offshoring or planning for seasonal fluctuations. Reduce your customer service costs dramatically. You only pay for what is needed, and you don't have to commit to additional capacity. You can track customer satisfaction, track average handling time, and uncover new trends such as competitor mentions, defective product, and upsell opportunities to better serve customers than ever before.

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

Talla is an AI platform and automation platform that transforms the way businesses provide customer and employee support. Talla can integrate with your existing systems and workflows in order to build machine learning models for routine tasks, answer common queries, and increase productivity. You can quickly resolve issues with conversational support using your existing documents. Use AI to eliminate back and forth communication. We are putting AI at our frontlines of our support experience. Talla is being used to field customer inbound support requests. This will ideally make it the first interaction customers have with Talla. Talla revealed surprising information about our knowledge gaps between customers' needs and the content and answers that we were providing.

Automatedly resolve customer service queries at the industry's best rate via messaging, chat, email, and voice. You can effortlessly manage unanticipated spikes and unlimited ticket volumes. Our AI is unrestricted and can simultaneously resolve infinite numbers of tickets. The best AI chatbots can see beyond the phrasing to understand your customers' intentions. We tailor each conversation to the customer and their context, just like a human. This results in meaningful, on-brand interactions that actually solve problems. You can provide exceptional support on any channel. You can provide meaningful and effortless solutions no matter where your customers may be. Relax and watch your customer satisfaction rise.

Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.

Avaya OneCloud CAaS makes it easy for employees and customers to connect all their communication channels, including voice, video, chat, messaging and chat. It brings together resources, insights, and teams to improve contact center performance and experience. Avaya OneCloud CCaaS combines everything so you can create connected experiences both for customers and employees. Match customers with the best employees by using business rules, external and internal contexts, and desired outcomes. Converged communications that break down silos between the front- and back-offices can improve team collaboration.