Best Customer Satisfaction Software for Microsoft Excel

Spotler CRM, formerly Really Simple Systems, is a powerful CRM system designed for teams that are growing and working in B2B. Spotler CRM gives your sales team everything they need to manage prospects, customers and sales without letting technology dictate their strategy. The CRM system is also equipped with integrated email marketing modules and customer service desks and can be accessed anywhere from desktops, tablets, and smartphones. The CRM is designed to be easy to set-up and easy to use. This allows you to train your staff in minutes so that you can focus on growing your business.

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Get to know your customers. With customizable NPS, CSAT, and CES surveys, you can keep an eye on customer satisfaction. SurveyTown allows you to understand your customer experience by using customizable Net Promoter Scores (NPS), Customer Satisfaction Scores (CSAT), and Customer Effort Scores (CES) surveys. Listen to and fix negative experiences. Encourage customers to share positive experiences on social media. You can monitor your performance over time to make great business decisions. You can create custom surveys, including NPS, CES and CSAT. You can add different question types to your survey. Define different success pages. Personalize the design of your survey. Notify people in your company when you receive responses. Upload your contacts to send surveys via email to contacts. Share survey links on your website and social media.

Intouch Insight's powerful Customer Experience Management (CEM) software allows brands to drive business improvement through better experiences. Intouch makes it easy for customers to provide feedback via any source: surveys, email, SMS, online reviews, call center, or social media. There are hundreds of integrations that seamlessly combine feedback and data from any source such as CRM, POS sensors, mystery shopping, IoT sensors, and many more to give a complete view on customer experience and business performance. The platform offers unlimited role-based dashboards as well as an AI-powered reporting engine that can provide predictive analytics and robust reporting. The platform offers automated case management tools that allow customers to respond to feedback and close the loop with them. Businesses can use the platform's patent-pending technology to create Action Campaigns™ that drive action at the frontlines, make proactive improvements in CX, measure the impact of actions on business metrics, and take advantage of the platform's patent-pending technology.

SurveyXact surveys are used by many companies to collect data. These companies often find it advantageous to automate data collection with SurveyXact's API solution. SurveyXact is the Scandinavian leader in creating questionnaire-based surveys. It is easy, secure, flexible, reliable, and guarantees to uncover new knowledge in a way which creates results. Our experienced employees are available to assist you if you have any questions. Our employees have more than 30 years experience in all types of questionnaires, both for government and private-owned companies. Our support staff are experts in SurveyXact and can help you out. We are available to answer your calls every weekday so you're never alone. You also get access to our courses when you purchase a SurveyXact license. It's easy to start your own surveys. The Scandinavian's most popular survey tool is used in numerous governmental and private-held organizations of all sizes, in all areas.