Best Customer Retention Software in Africa

The Comarch Loyalty Marketing Platform offers a comprehensive, scalable, AI-driven solution that drives customer retention by delivering tailored experiences, motivating repeat engagement, and rewarding loyal behavior. Through features like tiered rewards, clear point collection systems, gamification, and advanced AI personalization, Comarch’s platform keeps customers engaged and eager to stay loyal to your brand. This solution provides a flexible tiered rewards system (including VIP tiers) that encourages continued engagement and purchases. Gamification features not only make the loyalty experience enjoyable but also promote continuous customer participation. At the heart of Comarch’s solution is a powerful AI engine that enables businesses to deliver deeply personalized experiences while fostering customer retention. Robust, AI-powered data analytics tools help you track customer behavior and retention efforts and predict potential churn before it happens.

Mixpanel's mission is to increase innovation. Mixpanel is not only a company but also a service provider for businesses. Companies can use our engagement and analytics product to analyze how users interact, convert, retain, and engage with them in real-time on web, mobile, or smart devices. They can then use this data to improve their products and business. Mixpanel serves more than 26,000 companies in different industries worldwide, including Samsung, Twitter and BMW. Mixpanel is headquartered in San Francisco and has offices in New York City, Seattle, Austin. London, Paris, Barcelona, Paris, London, and Singapore.

Seeing what's happening on your website or apps can help you accelerate growth. Kissmetrics is ideal for SaaS product or marketing teams. We provide the information you need in order to acquire qualified prospects, convert more trial customers into paying customers, and decrease churn. Kissmetrics is also suitable for ecommerce product marketing and product teams. We provide the information you need in order to optimize your checkout funnel, convert loyalists into customers, and increase your customer's lifetime value.

Incentiwised, an AI-powered loyalty marketing platform for businesses in multiple domains, such as Retail, Hospitality and Automotive, is available to all. It tracks the customer's journey with a brand, and makes sure they stay hooked for a long time. It is the brainchild of Hyperspace consulting, a UK-based company that is a leader in tech-consulting. Incentiwised is a combination of industry experts and tech-geniuses that will ensure you remain at the top of your marketing game. They bring together the best of both the worlds to create effective solutions and increase customer retention.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

Without being overwhelmed by numbers, you can understand how visitors actually experience your site. Traditional web analytics tools allow you to analyze traffic data. Hotjar can show you the real behavior of your users on your site. But numbers alone won't tell you. Track Customer Satisfaction, Net Promoter Score (NPS®, & Voice Of Customer (VOC). Session Recordings can help you eliminate guesswork and show how customers are using your product. Empathize with your users to see where they are stuck. Take a look at user behavior and ask the right questions. Hotjar works on all major platforms. Visualize behavior – Understand what users want, need, and do on your website by visualizing their clicks, taps, and scrolling behavior. These are the strongest indicators of visitor motivation. You can see what your users see.

Userpilot is a comprehensive platform designed for Product, UX, Marketing, and Customer Success teams. It seamlessly integrates Product Analytics, In-app Engagement, and In-app Surveys to boost product adoption by delivering impactful in-app experiences, actionable insights, and valuable user feedback. Userpilot empowers these teams to create user onboarding flows, launch product announcements, enhance UX and product adoption, offer self-service support, and gather in-app feedback—all without the need for coding. The platform also features advanced Product Analytics tools such as funnels, trends, paths, and cohort analysis, enabling you to make informed, data-driven decisions. With its Custom Dashboards, you can effortlessly create personalized analytics dashboards by dragging and dropping your preferred reports or choosing from pre-built templates. Additionally, Userpilot offers event autocapture and session replay features for deeper insights into user behavior. Userpilot integrates with various third-party tools, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, allowing you to connect seamlessly with your existing tech stack.

Starred, a feedback solution, can improve client retention and loyalty, as well as increase return on investment. Starred views feedback from the perspective the respondent which increases response rates. Starred allows users to take immediate action on the insights they receive, sorted by client segment.

Open Loyalty is an API-first engine for introducing gamified loyalty programs at scale to increase Customer Lifetime Value. Over the past seven years, we’ve supported 100+ enterprises across 43 countries in building lasting customer relationships through gamification and personalization. Global brands like Heineken, JTI, limango, Intersport, and ALDO trust Open Loyalty’s composable architecture to seamlessly integrate loyalty mechanics into their ecosystems—without the heavy lift of building from scratch. Our value lies in three key pillars: 1) Increasing CLV: Drive lasting customer engagement with gamified loyalty strategies. 2) Maximizing ROI: Reduce reliance on discounts by leveraging engaging, non-margin-eroding tactics. 3) Seamless integration: An API-first design ensures effortless integration into complex tech stacks. As part of the OEX group, with 15 companies, €167.3M in revenue, and €17.7M EBITDA in 2023, Open Loyalty has been recognized by Google and Deloitte for its scalability and enterprise-readiness.

Channel partners can substantially enhance your sales volume by selling your solution to the influencers. Having a partnership with one or more channel partners can be one of the most reliable strategies to quicken business growth. Don’t just give away incentives, leverage the power of data to make informed decisions with our robust solutions. Go beyond Offers & Discounts. LoyaltyXpert is a Channel loyalty program platform in India. Regardless of your business domain and size, we can deliver a solution that best fits your needs. We provide superior B2B loyalty program solutions to help engage & incentivize your business partners and discover real insights into customer behavior, needs, and expectations. With a better understanding of what leads to long-lasting trade partners' relationships, businesses can accelerate their sales & marketing efforts and increase ROI.

Upzelo's loyalty and reward initiatives are designed to propel your business forward. Transform every transaction into a festive occasion with a tailor-made program that's quick and simple to deploy — no programming expertise required! If you need help, our support and migration teams are on standby to assist you at every turn. This is the ultimate loyalty application you'll ever require. With points programs, VIP tiers, and referral bonuses, it builds trust and rewards your customers for their involvement.

Push notifications and seven other channels can help you increase mobile user retention. Retention is key to achieving long-term business goals. Reteno makes retention easy. Get a jumpstart with campaigns that make money right away. Don't waste time designing campaigns or preparing flows. In five days, you can go live with your app retention strategy. You won't likely need a developer. To increase reach and ROI, you can add more channels. You can make repeat sales if you have more channels. It is five to 25 times more costly to acquire a new customer than it is to retain an existing customer. Data is collected from many sources. The data can be used to create campaigns, workflows and segments, and for content personalization. You can also use it to send messages through various channels. To acquire, convert, engage, retain, and retain more customers, you can use ready-made workflows that are tailored to your business type. Our intuitive builders make it easy to create any campaign in just a few seconds.

A loyalty program tailored to your business will give you an advantage over your competitors. We offer web-based cloud systems for loyalty programs, gift cards programs, and employee loyalty programmes. Merchants can increase customer spending and customer retention. Loyalty Gator offers a loyalty program that is unique to your business. This strengthens your relationship with customers and allows you collect the data that is important to you. This is in contrast to shared rewards programs which are spread across hundreds of merchants. This encourages loyalty to the program rather than to you - the merchant. Your loyalty program can be tailored to your business, no matter if you prefer cards or cardless. You can integrate your loyalty program with thousands popular apps or use it as a standalone loyalty solution (no point of sale connection required). Our web-based loyalty software allows you to access it wherever you are!

Increase customer lifetime value by gaining a deeper understanding of why customers cancel and a clear plan on how to improve. Retain your customers by providing a high-performing cancel experience. The cancel button redirects the customer to a cancel experience powered Chargebee Retention with personalized details to win them back. Customers are presented with dynamic offers based on their targeting parameters. Automated workflows engage and track customer activity across tools and channels. Simple dashboards help you collect insights and take action to retain more customers. Chargebee Retention allows you to address customer concerns with an automated, scalable and personalized experience.

Everything you need to make your customers your greatest growth engine. Gainsight Customer Cloud combines all the technology necessary to make sure your customers adopt your products and reach their goals with your company. You can orchestrate every aspect of the customer journey and deliver great results at scale. To deliver exceptional user experiences, combine deep SaaS product analytics and personalized in-app interactions. To ensure a great customer experience, capture feedback, close the loop with respondents, discover insights, and make it happen. Open platform that acts as a central hub to customer data systems and provides actionable insight to all employees to make better decisions for the customer. Whitespace analysis, cross-sell playbooks and simplified renewals can all help to increase revenue.

With loyalty and reward programs that are specifically tailored to your customers, you can connect your most valuable customers. Oracle CrowdTwist Engagement and Loyalty increases profitability, deepens customer relations, and improves customer loyalty. To build a 360-degree customer profile, capture data from every interaction with your brand. This can be used to personalize interactions. Build customer loyalty by creating consistent loyalty experiences no matter which touchpoints--physical or digital--customers chose to interact with your brand. You can use customer data from all channels and touchpoints to build stronger relationships with your customers. Gamification can be used to interact with customers beyond the transaction point. Learn why customers engage and what motivates them to buy.

We help businesses improve sustainability by retaining their customers better. We go #BeyondLoyalty. Our platform helps you retain customers longer using memberships, subscriptions, referrals, digital rewards & more. TADA is an end-to-end customer retention platform that allows businesses to increase growth, improve sustainability, maximize Customer Lifetime Value, and accelerate their business's ability to grow. Our network also allows us to connect businesses together. How does it work? We offer a customized business assessment and a product demo to help you identify the ways your brand can improve sustainability by enabling businesses to retain customers better. Once we have found the right solution, we work closely with you to integrate our customer retention system and get you up-and-running!

Clarivate Customer Experience Services (CX), formerly CustomersFirst Now was founded on the principle of all businesses putting customers at the heart of their business to ensure success both financially and operationally. We help companies put customers first, and do this with urgency. Every customer interaction is an opportunity for a customer to be delighted or disappointed. Knowing what is working and what is not is crucial to your success. Our program is applicable to both B2B and B2C businesses. It results in higher revenue, better retention rates, and improved margins. Our data-driven approach will help you identify the top drivers of churn as well as customer pain points. Then, we will help you develop actionable opportunities to drive financial and CX results. CFN Insight is a leader in customer journey mapping software. We offer the most advanced visualizations and reporting, action scorecards dashboards, insights, and reporting.

SmartKarrot, a cloud-based solution for Customer Success & Account Management allows teams to manage Customer Growth (Expansion/Retention & Renewal), with a platform focussed on Intelligence & Automation. 1. SmartKarrot is built on Augmented Intelligence and proactive handles complex use cases related to Expansion & Retention. Multiple products, service lines, and geographies. 2. Our customers can scale efficiently with our intense focus on Automation & Playbooks. 3. Our New Age Design with a PLG mindset makes for a great user experience. 4. Our unlimited user packages allow our clients to be truly Customer Centric and enable great alignment within their teams.

Scale-e is an agile platform that collects valuable information about customers' interactions with brands. We cleanse and transform customer data from every source and manage privacy management to create consistent customer profiles for B2C and B2B. This allows us to orchestrate omnichannel CX and distribute marketing or loyalty programmes. We also harness customer insights to lower the cost of customer acquisitions and retention.

All-in-one AI-enabled Marketing Suite for Restaurants. Bingage Marketing Suite provides e-wallet and cashback program, feedbacks, referral marketing, 7+ automated campaigns, and actionable analytics to help you run your personalized campaign and increase customer retention. There are many loyalty programs out there today, but they don't offer customer retention. Bingage is a unique loyalty program that replaces the traditional loyalty programs. It is important to get feedback, but it is even more important to analyze that feedback in real-time. The digital feedback system at Bingage helps customers understand their preferences in real-time. Personalized SMS increases conversion. Bingage analyzes customer buying habits and provides you with the list of customers that need to be targeted.

Unboxing Marketing Automation will dramatically increase customer retention and revenue. Your fulfillment center will automatically drop the perfect marketing message and CTA to every customer on e-commerce. Your fulfillment center will automatically drop the perfect marketing message along with the CTA to every e-commerce customer in their package. Pre-printed marketing inserts won't be stored again by your operations team. Marketers can easily increase customer conversions with 100% attribution. Daily reporting of the number of outgoing Impressions as well as conversions by campaign. UnDigital allows you to create e-commerce packages that mimic your digital marketing channels. The impression is a personalized, physical print. There is no need to communicate with your operations team. All personalized inserts customers receive in their packages are controlled by you.

RetentionEngine allows you to create a cancel flow that captures insights into why customers cancel, works with them to retain them, as well as identifies trends throughout the lifecycle of your customers. Your greatest source of learning is your unhappy customers! What worked and for whom? What could they do to change their minds? Can you fix it? RetentionEngine can help you answer all your questions and optimize. 80% of customers believe that a business could have done more to retain them before they left. Your best source of marketing is your customers. Potential customers will be able to tell you about bad cancelling experiences. Churn is on a rise. RetentionEngine saves time and increases your revenue. We've done all the hard work so that you don't have! You can get started by integrating with your subscription platform. RetentionEngine is an AI-powered, no-code offboarding solution that will save your customers time, money, and increase revenue.

Our modular platform for customer acquisition, retention, and engagement allows multichannel brands to implement omnichannel, data-rich, objectives-driven, ROI-driven, data rich programs across all industries. A single technology vendor can help brands run everything from simple reward-based promotions to ongoing loyalty and rebate marketing programs. Consumers can create instant win games, sweepstakes GWP and social media campaigns to win big while having a lot of fun. Assist with setup, legal and fulfillment. Modular customer loyalty platform that rewards customers for purchasing and not-buying to build loyalty. Complex consumer behaviour and purchase patterns can be captured and analyzed. This valuable information can be used to generate actionable insights that will improve personalization and engagement. Digital receipts processing makes it easy to get rebates. Flexible, efficient, secure, scalable, and scalable.