Best Customer Journey Mapping Tools for Convert Experiences

Heap is a powerful analytics platform that helps businesses gain a deeper understanding of customer behavior through comprehensive data capture and analysis. It automatically tracks every user interaction on digital platforms, providing insights that drive conversion and improve customer experience. With features like session replay, AI-driven data science, and real-time friction analysis, Heap simplifies the process of identifying key opportunities for optimization, empowering businesses to make informed decisions and enhance user engagement.

Mixpanel's mission is to increase innovation. Mixpanel is not only a company but also a service provider for businesses. Companies can use our engagement and analytics product to analyze how users interact, convert, retain, and engage with them in real-time on web, mobile, or smart devices. They can then use this data to improve their products and business. Mixpanel serves more than 26,000 companies in different industries worldwide, including Samsung, Twitter and BMW. Mixpanel is headquartered in San Francisco and has offices in New York City, Seattle, Austin. London, Paris, Barcelona, Paris, London, and Singapore.

Without being overwhelmed by numbers, you can understand how visitors actually experience your site. Traditional web analytics tools allow you to analyze traffic data. Hotjar can show you the real behavior of your users on your site. But numbers alone won't tell you. Track Customer Satisfaction, Net Promoter Score (NPS®, & Voice Of Customer (VOC). Session Recordings can help you eliminate guesswork and show how customers are using your product. Empathize with your users to see where they are stuck. Take a look at user behavior and ask the right questions. Hotjar works on all major platforms. Visualize behavior – Understand what users want, need, and do on your website by visualizing their clicks, taps, and scrolling behavior. These are the strongest indicators of visitor motivation. You can see what your users see.

Woopra is a Customer Journey Analytics platform that helps companies understand, analyze and retain customers. The platform is designed for optimization and growth across the entire customer lifecycle. The platform uses individual-level data to generate aggregate analytics reports that provide full lifecycle insights and bridge departmental gaps. Woopra's proprietary tracking technology tracks your usage across your website and mobile apps. The platform also offers 51+ integrations with partners like Salesforce, Marketo and Intercom. This allows you to seamlessly unify disparate data points across tools or teams.

Create products that lead to outcomes Amplitude is a product intelligence platform that helps teams engage, convert, and retain customers. Amplitude is a tool that helps teams build digital products. It allows them to better understand customer behavior, deliver better experiences, and retain more customers. Get a better understanding of your customers' experiences with your digital products. Teams can ship faster, measure impact and visualize user journeys. Personalize product experiences to increase engagement, conversion, loyalty. Product intelligence provides teams with the data and insights they need in order to create great product experiences. It can also be done at scale. Self-service analytics can be used to analyze what happens and why. To make quick changes, align on decisions and integrate your existing workflows and tech stack.

Mouseflow is a platform for behavior analytics. It's used by Product, Marketing, UX Design, Analytics teams to ensure high conversion rates and a great website experience. Mouseflow allows you to see your users' eyes through session recordings. You can also understand what is most important to them with heatmaps. Mouseflow is an innovative platform on the market that uses automatic friction detection to let you know which recordings you want to watch and avoid sampling across plans. Heatmaps can be created for all pages. You can filter them using multiple parameters.

You can record the entire session of real visitors on your website like a camera and playback their page views as a movie. You can see millions of real interactions from visitors on your website to understand their needs. You can do what you like and watch the replay of your recorded session in playback demo. This comprehensive solution allows you to collect, process and visualize the collective behavior of visitors across all devices, including desktop, tablet, and mobile. Ask your visitors to tell you what they think. Combining statistics with real reviews is a great way to identify the issues and get a lot of ideas from your end-users. You can run your own multi-step survey and ask people for ideas using predefined multiple choice questions. Or, let them write their own report. Analyze the behavior of your visitors to your forms. After a few minutes, you will have a complete form report that can be used to improve your forms.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

Traffic trends and mouse movements are all part of a comprehensive understanding of your online audience that will help you drive business growth. Easy-to-use attribution models can be used to filter out spam and control bot traffic. Extensive user data, including detailed information on ad blocking usage. You can set up to 200 goals per site, integrate your ecommerce data, track custom events, and more. You can view session recordings, heat maps, and form analytics reports right from the box. Your data is always up-to-date and never truncated. User-controlled sampling allows you to control the amount of data that is displayed. You can track any amount of traffic and keep all your data for an unlimited period. You can see how visitors interact with your site. Clicks, scrolling, and keystrokes can all be recorded in a video. You can identify roadblocks that prevent you from purchasing, understand the motivation behind clicks, and gain insights into how to improve your user experience. Find out which pages are most popular and where you have blind spots. Find out where users stop scrolling.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.