Best Customer Feedback Software for Microsoft 365

BugHerd is the easiest visual feedback and bug tracker tool for web projects. It's loved by thousands of amazing teams around the world to help them manage their web projects. With ZERO project limitations, point & click client feedback directly onto your site. --- BugHerd works in just 3 steps 1. The intuitive browser extension allows you to pin feedback to your webpage elements. 2. All pins are automatically updated with contextual metadata, including browser, OS and screen size & resolution, and selector information. 3. You can instantly create task cards from feedback. This will help you manage your workflow. --- No more emails, spreadsheets, or headaches. Start in minutes with a 14-day free trial.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

Your surveys should be fun, intuitive, and relevant to your brand and vision. Our setup process is the fastest in the industry. This allows you to get customer feedback quickly. Simply copy and paste the code into your email. Every email becomes a channel where customers can give feedback and help you grow. It is crucial to respond to customer feedback to maintain good client relationships and avoid dissatisfaction. Your survey and call to action can be displayed in the language you prefer. It is important to know how you are doing. Your Reporting tab contains all your stats.

Quala analyzes qualitative data streams, such as emails, calls, and CRM notes, to quantify what customers and teams say. This gives you insight to help design product roadmaps and customer service strategies. You can use these insights to create workflows that will allow you to better serve, retain, and upsell customers. Quala tracks what customers say, what the team is seeing, and what customers do in your product. Our API and top systems integrate with Quala to bring you contact, conversation and product data all in one place. Our Assessments organize frontline input and make it actionable. Quala uses frontline data to quantify feature requirements, issue prevalence, etc. to inform product roadmaps, customer strategies, and product roadmaps. Frontline data can also power health scores and other leading indicators to prompt fully-informed customer actions.