Best Customer Experience Software for SendGrid

Jotform has been trusted by more than 18,000,000 users around the world. It is an all-in one platform that provides powerful tools for data collection and management. You can create digital forms and surveys for any business without any programming. You can create your own form or use one of the 10,000+ pre-made templates. Advanced features such as conditional logic, autoresponder email, and 100+ integrations to popular apps allow you to go beyond the basics. You can make the most of your data with Jotform PDF editor, Jotform Report Builder, and Jotform Approvals. Turn your responses into PDFs or visual reports. Jotform allows you to collect the data you need in order to grow your business. Create an online store with Jotform Store Builder — no coding required. Sell products, services, and subscriptions; collect donations; and receive payments through one of our 30+ supported payment gateways.

Wakeupsales, a cloud CRM that is easy to use for all sizes of teams, is ideal. It is used by sales teams in IT, real estate, digital agencies and online travel agencies to keep track of their sales pipeline, increase deal closure rates, and build lasting customer relationships. You can bring together all your leads, contacts, opportunities, and team members on one cloud platform. This will increase your closing rates. You can keep your team motivated and engaged by providing complete transparency throughout the sales process. Take the chaos out your customer management and put your focus on your customers to reach your goals. You can save a lot of time by avoiding repetitive and manual tasks.

Promoter Ninja for NPS is an NPS email survey platform that allows customers to send Net Promoter Score (NPS), surveys to them and collect feedback. Promoter Ninja for NPS allows users to create segmented analyses with one interaction. Promoter Ninja for NPS allows users to send NPS surveys across multiple languages.

YesInsights was created to help entrepreneurs, small-business owners, and anyone who leads a team receive actionable feedback that they can use to improve their business or experience. Russ Perry purchased YesInsights in late 2016, a tool that his Design Pickle team used daily. Design Pickle is looking to expand the tool's reach and impact across the globe. YesInsights is available for free for a week! It's easy to gain actionable data by simply clicking a few buttons. We are here to help you every step of the way.

JRNI is a platform that allows you to schedule and manage personalized experiences at scale. JRNI offers apps that facilitate appointments, virtual queueing, and events. It also provides industry-leading analytics. JRNI allows businesses to offer remote and in-person experiences which increase revenue, profitability and efficiency, build customer relations, and improve customer satisfaction. JRNI's platform allows businesses to shift from selling products to creating unique experiences by scheduling and managing personal services. JRNI is used by industry leaders such as Urban Outfitters, Visions Credit Union, and U.S Bank to deliver personalized experiences at scale. Visit us at https://www.jrni.com

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.

The operating system for conversational businesses. Deploy intelligent bots to automate customer interactions and reduce operational challenges. Digital Conversations have revolutionized the way we communicate and interact. The way we do things has changed, whether it's asking Alexa to play our favorite song, ordering pizza via Facebook Messenger, or getting real-time advice via interactive conversational apps. This new behavior is already causing a shift in the way consumers interact with businesses. They expect to have a conversation with you in a natural and personal way, just like they do with their friends. Every business needs a conversational overhaul NOW. A conversational layer can be added to the CX to simplify how consumers interact with brands.

Software that can be used to cross-functionally. Automate customer insights reporting and case handoffs to internal departments. A company-wide focus can be given to key user issues. Create custom dashboards for specific issues. All cases and data contexts for any issue customers may encounter are pulled together. To get to the bottom, we can all work together from the same screen. You can measure customer sentiment on any topic. You can go beyond NPS and CSAT to quantify issue value using the $. You can solve customer problems faster by using themes. You can quickly create a batch of cases that is representative of the problem you are trying to solve. OmniPanel pulls information from your helpdesk or connected data sources to speed up your workflow. Never create the same report twice. Create custom CX dashboards that address the unique issues of your business and let them run on their own. No more tracking warranty claims, manufacturing mishaps or missing items, nor any other customer bottleneck.

The ecommerce solution integrates seamlessly into your existing website to boost your online business. You can sell B2C, B2B products, services, downloadable items, and even events all in one platform. Integrate CRM and order management to provide excellent customer service. Order and customer management must be seamless and efficient in order to excel in customer service. OrderStorm offers Order Management CRM via a Notes screen at the bottom of each order, product, and vendor page. You can provide excellent customer service by putting action items in work queues and keeping a complete list of notes. This is not a complete CRM package, but it was created to help you manage your daily interactions between customers and suppliers.

Retail associates can connect with customers in-store, continue selling to them online, and earn additional commissions using our mobile clienteling platform. Customers have more personalized shopping experiences, while retailers see an increase in online conversion rates and average order values. They also see a decrease in return rates. Salesfloor is an award-winning platform that combines clienteling and virtual selling with mobile point of sales tools. Salesfloor allows store associates to provide personalized and convenient customer experiences via any channel, including live chat, video calling and e-mail. Customers can connect with local store associates in real-time via video, live chat and e-mail. Associates can sell virtually through multiple channels. Sales are assigned to the appropriate associates or stores. Allow associates to provide personalized service across all channels. This will help you build more meaningful relationships.

Panorama AI is the only Retail and Ecommerce Customer Intelligence Platform that gives brands the power of a data science team with advanced enterprise capabilities at a fraction the cost, while consistently generating millions of dollars in revenue lift. Panorama AI is a platform that brands can use to gain predictive intelligence, instead of using disparate tools spread across departments. Panorama AI predictive intelligence is proprietary AI models that are custom-trained on customer data, bringing disparate systems together to gain in-depth insights from unknown, unstructured, and untapped data. Your customers interact with you through service calls, chats and product reviews. They also share photos, take quizzes and participate in other activities. Panorama Ai enables customers to launch hyper-personalization, optimize marketing spend, improve inventory management, forecast demand, enrich product catalogs, and more with the only solution designed to embed AI-powered insights throughout your organization.