Best Conversational Support Software in Africa

Technology that directly impacts your customer experience team's performance. To significantly increase organizational throughput and CSAT scores, engage ASAPP customer experience performance platform (CXP). CX performance can be limited by inflexible and archaic architectures. Adding layer after layer of technology to your business has not resulted in a reduction in agents, lower costs, or happier customers as they promised. Our technology is specifically designed for agents to better serve their customers. Bots are not going to replace your agents, despite vendor claims. Agent assistance is not enough. Machine learning allows the platform to gain insight into how your best agents respond to customers' needs. Agent Journeys™ is more than just the conversation. It's the combination of words and actions that make up Agent Journeys™.

Zowie is the AI-driven customer service platform for ecommerce. We understand that your customers want to speak to you. You can now use the power of conversation in order to save money, earn money, and impress your visitors at every interaction. With Zowie, there's no need to reinvent the wheel. Drop our solution into your current tech stack and provide personalized support from the first day. Discover why leading brands love Zowie.

Talla is an AI platform and automation platform that transforms the way businesses provide customer and employee support. Talla can integrate with your existing systems and workflows in order to build machine learning models for routine tasks, answer common queries, and increase productivity. You can quickly resolve issues with conversational support using your existing documents. Use AI to eliminate back and forth communication. We are putting AI at our frontlines of our support experience. Talla is being used to field customer inbound support requests. This will ideally make it the first interaction customers have with Talla. Talla revealed surprising information about our knowledge gaps between customers' needs and the content and answers that we were providing.

Automatedly resolve customer service queries at the industry's best rate via messaging, chat, email, and voice. You can effortlessly manage unanticipated spikes and unlimited ticket volumes. Our AI is unrestricted and can simultaneously resolve infinite numbers of tickets. The best AI chatbots can see beyond the phrasing to understand your customers' intentions. We tailor each conversation to the customer and their context, just like a human. This results in meaningful, on-brand interactions that actually solve problems. You can provide exceptional support on any channel. You can provide meaningful and effortless solutions no matter where your customers may be. Relax and watch your customer satisfaction rise.

Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.

Avaya OneCloud CAaS makes it easy for employees and customers to connect all their communication channels, including voice, video, chat, messaging and chat. It brings together resources, insights, and teams to improve contact center performance and experience. Avaya OneCloud CCaaS combines everything so you can create connected experiences both for customers and employees. Match customers with the best employees by using business rules, external and internal contexts, and desired outcomes. Converged communications that break down silos between the front- and back-offices can improve team collaboration.

An airtual assistant is a chatbot that can answer questions and provide assistance to users on their website. It is interactive and human-like and can be used 24 hours a days, 7 days a semaine. The virtual assistant (also known as VA, virtual agent or chatbot) can be contacted by customers just like any other human agent. Thanks to a variety of AI technologies, including machine learning and reasoning, the chatbot not only understands what the customer is saying but also what their intent is. eGain's chatbot is a frontline support tool that allows customer service staff to focus on more difficult tasks. The VA acts as a guide and helps customers navigate the website. Virtual assistants can answer any questions and even help with shopping decisions. If necessary, the virtual assistant can escalate seamlessly to agent-assisted channels such as chat.

Welcome to the expanding world that is Messaging. Take a look at the endless possibilities eGain Messaging hub™ has for your business. eGain has restructured its platform to better handle messaging channels. eGain Customer engagement Hub™, which unites knowledge, AI, and conversations to ensure no channel is left behind, powers the eGain Messaging hub. eGain's innovative Bring Your Own Bot™ architecture lets businesses easily add their own bots to the messaging journey. Those who need a complete solution to conversational automation can also activate eGain’s Virtual Assistant. Conversation control can be seamlessly transferred between multiple bots and humans, while still providing a smart experience for consumers. Unlike API tool kits and point solutions, the eGain messaging hub offers a complete set for messaging-based conversational automation.

Kimoby helps you communicate better with your target audiences and increase your business productivity. You can support your customers by answering their questions promptly and exchanging information via text message or multimedia messaging. Automate repetitive communication tasks such as order confirmations and service updates, reminders, approvals requests, and friendly follow ups. All your appointment confirmations, cancellations, rescheduling and rescheduling can be managed in one user-friendly interface. You can increase customer retention and sales by sending detailed inspections or diagnostic videos in a timely, efficient manner. With Kimoby's video feature, you can build trust with your customers as well as improve customer satisfaction. Send personalized feedback requests. You can immediately act on the visual insights you get by analysing comments in real-time.

You can create amazing guest experiences and make more money with less effort. SABA Host allows you to be a digital version. SABA Host is available to answer any questions and offer suggestions. SABA Host will take care of your guests while you are at work, sleeping, or enjoying time with friends and family. You don't even have to download anything. Positive reviews will be reduced if guests are happy. Offer guests additional services that they already desire. Technology is specifically designed to create unique and seamless guest experiences. Technology opens up a whole new world. Using digital technology in your property will give you the ability to provide tools that are unavailable in a hard copy guidebook or property manual. Access to host recommendations for memorable stays.

Conversational chabots allow you to engage with prospects and capture more leads. To increase conversions, make personalized recommendations during'moments in struggle'. Customer satisfaction is increased by providing consistent and frictionless support. The largest conversational AI bot store. It includes pre-built chatbots for banking and other industries. We create holistic conversational AI solutions that help modern enterprises solve key business challenges such as customer retention, acquisition, and support. Senseforth.ai leads the transformation of these times. Senseforth.ai believes that chatbots and Conversational AI are a catalyst for innovation. We envision a future in which every organization embraces this transformative technology and has meaningful conversations with customers, employees, and other stakeholders.

Consumers are becoming more open to new technologies. This means that a unique approach to customer service is required in order for them to have a better customer experience. Our services are custom-built by a team dedicated developers. We have over 30 years of customer success management experience and can help you maintain your customers experience. Sutherland Conversational AI Solutions, enterprise-grade conversational AI solutions, help clients deflect calls, automate customer self service interactions, and increase support hours for their contact centers. It combines AI and user-centered design to create a custom self-service and automation platform that integrates seamlessly with enterprise systems and CRM. Mortgage servicing automation is designed to create happy customers while reducing costs.

73% of customers believe that customer experience is important in their decision-making. A conversational AI-based chatbot can help you transform your customer experience to the next stage. The conversational chatbots at Engagely.ai deliver a positive customer experience on any platform and in the customer’s preferred language. Worldwide, there are more than 2B WhatsApp users! Engagely's Conversational Artificial Solutions will help you be there for your customers. Engagely's largest messaging app allows you to stay connected with customers. You can answer customer questions, send important notifications, pay bills, or just engage with prospects to convert them into leads. Engagely conversational bot for customer support automates inbound and outbound calls for customers. It uses state-of-the art speech recognition technology to make the conversations human-like.

AiChat provides a suite A.I-powered software to help with customer service, marketing, and sales across multiple chat channels. You can create a support environment that allows you to have automated conversations, human and A.I collaborative conversations, as well 360-degree views of your customer, which will help you build better relationships with them. Our easy-to-use design, personalization, and automation tools allow for 1:1 conversations. Our solution includes everything you need to increase marketing KPIs, including smart segments and personalized customer journeys. You can create a personalized shopping experience by using an automated virtual sales assistant. Also, learn your customers' preferences and maximize your revenue with journey-aware product recommendations across multiple chat channels. Online visitors can get instant answers to frequently asked questions, educate them about products and services 24 hours a day, and even gamify the chat experience in order to increase their prospects.

HaiVE is an artificial intelligence (AI-powered) chat agent that assists users with their queries. HaiVE is designed to respond quickly to users and provide personalized answers, making it an effective and efficient tool for businesses to improve customer service. HaiVE uses natural-language processing (NLP), technology to understand context and intent of user questions. This technology allows HaiVE to provide relevant and accurate responses to users, which reduces the need for human intervention. HaiVE can also learn from user feedback and interactions, and improve over time. HaiVE can be integrated with a variety of platforms including websites, messaging apps and social media platforms. It is accessible from any communication channel, so users can use it. HaiVE's ability to handle large volumes of inquiries simultaneously is one of its key advantages. This allows businesses to offer 24/7 support.

A chat bot will switch over to a human agent if needed, provide an answer and learn to respond correctly from humans.

Bigsib, an Artificial Intelligence Chatbot, is designed to provide rental hosts with continuous customer service. Its advanced artificial-intelligence and natural language processing capabilities integrate the host's support material and property specifics in order to provide tailored and accurate answers to guest inquiries. The platform is designed to facilitate communication, encourage personalized interactions, and include functionalities such as response scheduling, manual response approval, and automated follow up for enhanced efficiency.

Supportzeal is an AI chatbot platform that provides businesses with 24/7 customer service, lead generation and growth. It addresses issues such as long wait times, inefficient support training, lead tracking and ticket volume. ChatGPT, an advanced AI, powers its AI chatbot to answer 90% of queries instantly and in 80+ languages. Multilingual support, lead collection, live monitoring and team collaboration are just some of the features. Use cases include customer service, ecommerce, knowledge management and event registration. They also include feedback collection, appointment setting, tutoring, and appointment scheduling. Supportzeal improves customer experience, team productivity and reduces costs when compared with hiring staff. AI chatbots are now affordable for businesses of all sizes thanks to competitive pricing, including a free plan as well as a 3-month discount on annual subscriptions.

Zoom Virtual Agent is a conversational AI solution that uses machine learning and natural language processing to understand and resolve customer issues instantly. Zoom Virtual Agent is available 24/7 on multiple support channels, allowing it to provide a fast, personalized experience for customers, reduce the number of calls and handling times for human agents and save significant costs for organizations. Zoom Virtual Agent integrates seamlessly into various CRM, chat and contact center platforms. Zoom Contact Center is our video-optimized CCaaS that helps businesses deliver prompt and accurate customer experiences. Self-Service Experience Knowledge Base Articles Searchable - Community Forums - Mobile Optimization - Personalization Self-Service Platform Branding Automation - Artificial Intelligence - Integrations Responses Customization - Control - Route to Human

Verint Engagement Data hub can transform your contact center, branch offices, web and mobile sites, as well as the entire enterprise into a data-driven, efficient organization. Engagement data is all the behavioral data that you collect while interacting with customers. Transcripts and recordings from interactions between employees and customers, including those conducted via voice, digital and social channels. Surveys and feedback on the customer's experience. Operational data such as the handling time, hold time, and quality score for each interaction. Engagement data can include everything from average handle-time metrics to customer feedback and employee sentiment. This data is crucial for your business but it is often stored in disconnected silos. If you can't connect these silos, you won't have the data that will allow you to make real-time decisions based on data.

Auralis AI is a platform that revolutionizes customer experience by using AI-powered automation. It allows businesses to streamline their support operations by automating repetitive tasks, providing 24/7 assistance in multiple language, and integrating seamlessly into existing CRM and helpdesk software. Auralis AI increases efficiency by reducing response time, minimizing human errors, and increasing customer satisfaction. It adapts to changing customer needs with its robust analytics and constant learning. This ensures personalized and efficient support. Auralis AI is a valuable solution for companies looking to automate intelligent customer interactions.

Crescendo solves the most difficult customer service issues with an end-toend CX platform that features advanced AI and a worldwide service team. You will provide excellent customer experiences at a reduced cost with guaranteed results within weeks. Imagine a customer service agent who is fluent in 56 different languages, available 24/7, and performs like your best service representatives. Our AI assistant is fine-tuned for your brand's voice, knowledge base and customer service goals. It adapts to these and escalates complex issues to human experts. It's constantly improving thanks to its built-in quality assessment. This ensures that your service will only get better with time. This powerful service can be up and running within days, not weeks.

Every conversation should be a delight for the customer. Our AI-driven workflows ensure that it happens 99.9% of time. You have to click through multiple tabs in order to understand what your company offers. Listening to a sales pitch that's not relevant to them. They spend hours searching your FAQ for solutions to their problems. They waste valuable time waiting for your team to solve their problem. Alltius AI agents can delight your customers by providing them with experiences that will leave them amazed at the end of every conversation. With a simple conversation, you can empower your customers to solve problems, find information or take action autonomously. Customers receive tailored demos to match their unique needs. They also receive instant answers on calls and relevant follow-ups. This turns a "maybe" into an resounding "yes". Offer your customers personalized responses on every call.

WebAgent.ai is a platform that allows you to create AI-powered chatbots without coding, improving website customer service and engagement. Users can train chatbots using uploaded documents or website data to ensure accurate responses to unique questions. The platform allows customization of the appearance to match company branding. Chatbots are programmable with specific instructions for tailoring interactions to customer support, sales or onboarding. Conversations are recorded for future insights that can be used to refine strategies and improve product development. The chatbot also facilitates lead generation, by collecting contact information and providing context to the conversation. WebAgent is also a knowledge base that streamlines access to company information.

Generative AI will help you scale your support more intelligently. With the next generation AI-powered bots, automate +80% of all your support requests across digital channels. Ultimate's AI agents will elevate your CX, empower agents, and increase efficiency. With Ultimate's AI agents, you can achieve scalable success in support. We are a part Zendesk and we have the tools, team and tactics to take you from 0 automation to +80% across digital support channels including chat, email and messaging. Welcome to the easiest and fastest way to start with support automation. Connect UltimateGPT with your help center to create a bot capable of resolving requests, escalating to an agent when needed, and requiring no training or maintenance.