Best Conversational Marketing Platforms for Enterprise - Page 2

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Ambit is a Conversational Artificial Platform that allows you to create intelligent chatbots or Digital Employees that can automate conversations with customers 24 hours a day, across any channel. Ambit's Digital Employees automate customer queries, speeding up resolution times and reducing customer service expenses by eliminating repetitive, low-value tasks. Our clients see savings of up to 30% on customer service. The platform gathers extensive data on your customers' perceptions and concerns. This allows you to better respond to their requirements - both now and in the future. We have worked with some of the most recognizable brands in the world, and we are trusted to build and onboard digital employees that reduce time to value, provide actionable insights, and maximize customer interactions.

Marketing has undergone a significant transformation. At last, there is an innovative method for eateries, convenience stores, and retail businesses to enhance their same-store sales. Today's consumers demand a tailored, integrated, and consistent experience at every interaction. With competition at an all-time high, maintaining customer loyalty has become essential, and generic marketing strategies no longer suffice. To remain competitive and relevant in this landscape, brands must adopt a revamped, digitally-savvy strategy immediately. This shift not only addresses consumer expectations but also positions businesses for sustainable growth in an ever-evolving market.

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

Act-on makes it easy to build lasting relationships with customers and measure your marketing successes. Act-On, a cloud-based marketing automation platform that has won numerous awards, aims to help businesses grow their brand, drive demand and expand customer relationships. Act-On is the only integrated workspace that allows marketers to combine multiple marketing tools into one application. This allows them to improve customer experience. Web visitors typically decide to stay or leave a site within the first 20 seconds. Act-On’s AI agent, called Act-On InSite, ensures they stay engaged by delivering fast, accurate, and personalized content that addresses their needs, turning visitors into potential sales opportunities.

Xeno is an innovative messaging platform aimed at enhancing your ability to engage, convert, and retain customers with real-time responses. It fosters better connections between your team and customers, irrespective of language or medium. The essence of Xeno lies in its ability to draw in new prospects, transform those prospects into loyal customers, ensure their satisfaction, and maintain a robust feedback mechanism—all while minimizing hassle and technical difficulties. With Xeno, businesses can streamline their communication efforts seamlessly, ultimately leading to improved customer relationships and business growth.

LINK Mobility offers an advanced omnichannel communications platform that allows enterprises to connect with customers through SMS, WhatsApp, Email, Voice, and many other channels. This award-winning CPaaS provider empowers businesses to deliver personalized, meaningful conversations that improve customer satisfaction and optimize the entire customer journey. With a solid track record of more than 20 years and trusted by over 47,000 brands worldwide, LINK Mobility handles the delivery of billions of messages annually. Their comprehensive suite includes tools for customer care communications, targeted marketing campaigns, real-time notifications, and secure authentication via OTPs. Operating locally in over 30 countries, the company combines deep market knowledge with global message reach spanning 600+ mobile networks and OTT channels. Their platform supports rich content messaging, allowing businesses to send branded images and videos for enhanced engagement. LINK Mobility emphasizes compliance and security while providing seamless communication experiences. Recognized by Juniper Research as the best RCS provider, they continue to lead the mobile messaging industry with innovative solutions.

Headquartered in Silicon Valley, Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to several billion users across popular messaging channels such as SMS, Voice, WhatsApp, Mobile Web, Android RCS, Instagram, Twitter, Telegram, WeChat, FB Messenger, Slack, Viber, Skype and many more. Our Single API solution for 30+ messaging channels has enabled businesses to easily integrate 1-way and 2-way messaging on WhatsApp with fall back to SMS connectivity in over 225 countries with multi-channel auto routing option. Additionally, Gupshup Bot platform supports over 36,000 bots and can easily handle WhatsApp FAQ Bots with live agent handoff for various customer support use cases

SleekFlow is an advanced omnichannel conversational AI platform designed to drive customer conversions, focused on meeting the needs of large enterprises. Our solution serves more than 2,000 global brands across six regions, with offices in strategic markets. At SleekFlow, we revolutionize customer communication by providing a comprehensive, AI-native platform that integrates key messaging tools—like WhatsApp, Instagram, live chat, and others—into a seamless, tailored customer experience. By blending AI and human interactions, we enable businesses to engage customers in meaningful ways, boosting conversion and satisfaction. From sales and marketing teams to customer support, our platform optimizes business workflows by leveraging AI to automate repetitive tasks and enhance customer interactions. This intelligent approach delivers outstanding support, empowering businesses to grow and scale efficiently. Headquartered in Singapore, SleekFlow operates in Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In August 2024, the company raised $7M USD in a Series A+ funding round, led by Atinum Investment, with participation from existing investors (AEF Greater Bay Area Fund, managed by Gobi Partners GBA and Transcend Capital Partners) and new investor Moses Tsang (Former General Partner at Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC).

Hoory is an innovative AI support assistant designed to enhance customer communication and resolve the challenges associated with customer service. With round-the-clock availability and instant responses, Hoory AI guarantees a seamless user experience, eliminating the typical frustrations of customer service interactions. This state-of-the-art tool enables businesses to establish a superior customer service system, increasing efficiency and reducing costs. Additionally, Hoory AI improves the workflow for support agents by offering a shared inbox feature that ensures smooth communication. By leveraging the capabilities of conversational AI, machine learning, and natural language processing, Hoory AI represents the future of customer service. It automates routine tasks, provides immediate responses, and delivers personalized customer experiences, helping businesses handle inquiries more effectively and efficiently.

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

Giosg is a Sales Acceleration platform that is trusted by more than 1200 companies around the world. Our conversational marketing, sales, and support solutions will help you increase conversions and speed up the lead to deal process.

Chatbots can be created and managed to automate customer service, marketing, and CX across digital channels such as SMS, Messenger and WhatsApp, Web Widget and Telegram. Twilio integration also allows you to create call deflection IVR chatbots. With our Channel-Specific Design you can create a single bot that will work on all channels. This will allow your company to be accessible 24/7 from anywhere in the world using over 100+ languages. This is ideal for small businesses and global enterprises. You can find them in many industries, including Retail & Ecommerce, HR & Recruitment and Agencies, Hotels & Hospitalities as well as Restaurants, Financial Services, Travel & Airlines and Logistics, Software & Technology, Property Management, among others. Get started quickly for free by looking through our extensive documentation, YouTube tutorials and blogs. You can also contact us at sales@flow.ai with any questions.

Transform your approach to Live Chat – it’s not just a tool for customer support. We want to shift your perspective on its potential. By engaging customers in real-time, you can prevent them from getting stuck or abandoning their carts. Implement bots trained to handle frequent inquiries efficiently. Leverage shopper history and behavior to deliver targeted interactions. Automate typical scenarios, ensuring you connect with customers around the clock. This technology empowers you to guide and influence your customers throughout their purchasing process. Every interaction is enhanced with a complete activity log from both the current session and past transactions, allowing for instantaneous responses to inquiries. Features like Proactive Messaging, Live Shopper Insights, and Real-time Shopper Journeys enable you to pinpoint high-revenue shopping sessions. All these robust tools are accessible through an easy-to-use graphical interface that requires no programming expertise. Plus, our seamless integration with Shopify activates your store's capabilities as soon as you install the application, enhancing your customer engagement strategy right from the start.

The Dashly platform allows SaaS companies to improve communication with customers. Convert website traffic at every stage of the funnel. Reactivate inactive users using live chat, bots and targeted messages. Unlimited number of seats available for each plan

Engage in meaningful dialogue and transform your brand's outreach by empowering your partners to share promotional materials through dynamic interactions via chatbots integrated into your website or application. Utilize HTML5 rich media for interactive discussions on mobile platforms to enhance user engagement and attract new customers. BanterX aspires to redefine digital marketing by enhancing user engagement, personalizing interactions, and ensuring content is relevant to the context. This innovative approach is designed to foster stronger connections between brands and their audiences, ultimately driving better marketing results.

Leadoo Marketing Technologies is one of the fastest growing MarTech companies in the Nordics. Leadoo was founded in 2018 and has more than 750 clients around the world. They have successfully converted over 6X as many sales leads than ever before. Leadoo, the first and only Lead-Driven marketing platform in the world, offers a simple toolkit that converts passive website visitors into qualified leads. It is interactive and friendly. We help companies generate more leads, convert qualified applicants, and improve customer care with bots and humans. Leadoo was created for one purpose: to deliver results. Leadoo has everything you need to improve your marketing and surpass sales targets. Our mission is to increase sales by creating meaningful interactions between customers and companies.

Membit advances the realm of Virtual Agents by enabling the fulfillment of promises and market forecasts. Our distinctive platform offers Intelligent Behavior Management, ensuring Exceptional Customer Experience (CX) for enterprises. We have created a module focused on conversation behavior and dialogue management that consistently tracks various scenarios throughout interactions, ensuring appropriate responses and maintaining outstanding CX at all times. The transition to remote work and the increasing prevalence of virtual contact centers have significantly heightened the need for Conversational AI. Companies are now recognizing the critical role of automation and its capacity to lower operational expenses. Membit's solution effectively addresses a primary challenge: implementing strategies that not only decrease overall costs but also elevate customer satisfaction to new heights, ultimately transforming the way businesses interact with their clients.

For those actively seeking new prospects, we are excited to introduce W3rocks, the ultimate solution designed to assist you in this endeavor. Our platform simplifies lead generation like never before, making it easier for you to connect with potential clients. Additionally, we equip you with the necessary tools to initiate cold email outreach effectively. By leveraging our resources, you can significantly enhance your growth, leading to increased deal closures and an improved revenue stream. We specialize in helping you craft the perfect message that lands directly in the inboxes of your leads, allowing you to expedite your sales process. Don’t miss out on the opportunity to sign up for an account today, which also includes a complimentary trial to explore why so many users appreciate our offerings. With a growing number of satisfied clients, we're confident that you'll also come to love W3rocks. Take advantage of this chance to minimize the time spent on lead generation and experience the benefits for yourself with our free trial option. This is your opportunity to elevate your outreach efforts and transform your sales strategy.

Streamline the organization of your classes and live streaming links to enable automated communications, such as texts and emails, to your customers upon signing up and prior to their classes. Introducing the All-In-One Customer Communication Hub, designed to guide, convert, retain, and delight your customer base by engaging with them at the most crucial moments. With BrandBot, you have access to tools that foster growth through enhanced customer relationships, making each outreach simpler and more personalized. Maximize the effectiveness of MINDBODY or Pike13 with over 15 ready-to-use data integrations, allowing you to categorize your contacts in more than 650 unique ways. This means that pinpointing the right customers has become incredibly convenient. BrandBot empowers you and your team to communicate with customers when it matters the most, whether it’s through an automated follow-up sequence based on specific behaviors or a timely event email scheduled for next Tuesday, ensuring that your engagement remains relevant and impactful. By leveraging these capabilities, you can not only improve customer satisfaction but also enhance overall retention rates.

11Sight is an innovative platform that leverages artificial intelligence to enhance customer engagement through inbound video chats and communication solutions. By optimizing customer interactions and sales workflows, it aids businesses in improving their revenue generation efforts. The platform integrates smoothly with a variety of CRM systems, enabling effective lead management and facilitating automated updates within the CRM. This integration ensures that customer data remains current, ultimately boosting the productivity of sales teams. Unlike conventional video conferencing tools, 11Sight provides a one-click video call option, allowing for immediate customer connections without the hassle of downloads or complicated configurations. Tailored for maximizing sales and customer service efficiency, 11Sight features advanced tools for both B2B and B2C lead generation, incorporating AI-driven lead qualification and video call capabilities for lead capture. These features significantly enhance the ability to identify and convert qualified leads, making the overall sales process more efficient and effective. Additionally, the platform's user-friendly design enables businesses to create a seamless experience for their customers, fostering stronger relationships and driving growth.

A communication platform designed to simplify interactions for both you and your clients. Group messaging is now more accessible, all within reach of your fingertips. With a single phone number, you gain access to one unified text inbox, allowing your entire team to stay informed about customer interactions, including responses and inquiries. Consolidate SMS texting, Facebook Messenger, and phone calls into one convenient location, eliminating the need for personal phone numbers while supporting multiple staff members through our mobile application. Monitor your team's response times and additional metrics with our comprehensive reporting features. Seamlessly integrate data from various applications to maintain a complete view of customer information. Invite your team members to communicate directly or through dedicated channels, and share notes to enhance collaboration on customer relationships. Create tailored groups for sending customized messages to specific audiences. Elevate your efficiency by integrating Myopolis with over 3,000 applications to automate your workflows. Additionally, sync your contacts with Hubspot to gain a comprehensive overview of all customer interactions and improve your service delivery. By leveraging these tools, you can foster stronger connections and streamline your customer service processes.

Create chatbots, AI-driven calls, and functionalities for voice assistants that can comprehend your customers' intentions. Enhance lead collection from various platforms such as messengers, websites, and social media. These chatbots are capable of autonomously handling up to 80% of standard inquiries. When necessary, they can seamlessly transfer the dialogue to a human expert. Additionally, chatbots can facilitate payment processes and further broaden the sales funnel. They gather user feedback to help refine the overall user experience. Furthermore, chatbots can send reminders about abandoned carts, inform users about exclusive promotions, and announce the arrival of new products. By recognizing intents, chatbots can effectively interpret issues, pinpoint customer problems, and respond according to predetermined scenarios. The chatbot developed by Aimylogic is adept at recognizing various interactions, including greetings, farewells, affirmative and negative responses, expressions of gratitude, and even profanity. Simply integrate the desired block into your scenario to customize its functionality even further. This flexibility makes it easier to cater to diverse customer needs and improve engagement.

B2Chat is a web application designed to enhance customer service for businesses through efficient chat management. By enabling rapid responses to customer inquiries, businesses can manage the necessary number of agents all from a single platform. With B2Chat, you can consolidate chats across multiple channels, including Facebook Messenger, Instagram, LiveChat, Telegram, and WhatsApp. Seize the opportunity to convert every interaction into a sale by streamlining your communication channels; this allows your team to respond to all customer inquiries without the hassle of logging into each platform individually. Boost your response efficiency with pre-set messages, ensuring that both your staff and customers save valuable time. Additionally, you can generate detailed reports on your team's performance, analyze key statistics, and make informed decisions to refine your business strategies for even greater success. This comprehensive approach not only simplifies customer interactions but also empowers businesses to optimize their service delivery.

Enhance your customer engagement using over 20 channels within a single platform to deliver an exceptional experience with Qiscus. Turn leads into conversions, address complaints swiftly, and promote your products effectively through our integrated features. With a unified dashboard that combines multiple channels like WhatsApp, Facebook, Instagram, and LiveChat, you can streamline interactions seamlessly. Add a chat widget to your website and mobile applications for easy accessibility. Gain comprehensive insights into your customers, agents, and channels through detailed analytics. Our platform allows for integration with various systems to facilitate automation and growth. Thousands of businesses have successfully served millions of customers with Qiscus' innovative solutions, standing out in the competitive landscape. By maximizing customer trust throughout their journey, you can eliminate lead leakages and improve response times. Embrace your customers on a single, cohesive platform while managing their profiles through effective CRM tools. Respond to inquiries, showcase your products, and categorize customers using CRM and tagging for better organization. Furthermore, provide streamlined and efficient support with a multichannel inbox that enhances overall communication. This holistic approach not only optimizes customer interactions but also strengthens brand loyalty.