Best Conversational Commerce Platforms for BigCommerce

Offer website live chat support from the collaboration tools you already use: Microsoft Teams, Google Workspace, Slack, and Zoom. Build ChatGPT powered AI Chatbots in 1-Click and enable your chatbots when your agents are unavailable. Create WhatsApp, SMS, and Messenger chatbots with the ability to escalate to humans when it makes sense. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.

Trusted by 125k+ ecommerce businesses, Omnisend’s all-in-one email marketing & SMS tool automates your marketing across the entire customer journey—reaching the right audience, with the right message at the right time. Capture and grow subscriber lists with landing pages & popups. Engage customers with ready-made email templates & newsletters. Boost conversions with pre-built automations like welcome, abandoned cart workflows, yearly birthday emails, and more. Integrates easily in 1-click with Shopify, BigCommerce, WooCommerce, Wix & more. Unlike other platforms on the market, Omnisend allows you to reach out and engage your audiences across multiple channels via the same automation workflow: email, SMS, push notifications. You can also sync your segments to Google and Facebook to create retargeting ads on those platforms to deliver an immersive customer experience. With Omnisend, omnichannel marketing is an untapped opportunity that drives engagement and sales.

LiveChat is the fastest and most efficient way to assist customers. LiveChat is a top-rated live chat and help desk software for businesses. It transforms teams into customer service superstars through its simple and intuitive applications. LiveChat offers a wide variety of add-on modules to support sales and marketing automation, as well as integrations with third party customer relationship management (CRM).

User.com is a full-stack software for marketing automation. It allows you to communicate with customers and manage your relationships. User.com is one platform that offers many features. It provides you with robust tools for sales, marketing, and support. You can use the different features to communicate with your customers consistently across a variety channels such as email marketing, mobile push, SMS messaging and call centers. This will make every visitor happy. You can see every piece of data and measure it all with all activities organized in one place. This can be customized to show only the essential metrics you choose to make it easy to take action. Are you ready to try it? Register now for a free trial at User.com -

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

Olark Live Chat, a web-based chat application that allows businesses to interact with customers via their website, is called Olark Live Chat. This solution provides the easiest way for customers to interact with businesses while they are browsing the website. It uses customer relationship management (CRM), eCommerce and Help Desk platforms to provide powerful customer insights. The key features include team management, searchable transcripts and real-time reporting. Olark Live Chat offers chat monitoring, targeted chat and analytics within a suite.

You can make yourself available to customers by being available via messaging apps, your website, blogs, social posts, and ads. You can deploy artificially intelligent conversational chatbots, assign sales associates in-store, or combine the two to handle multiple customer conversations simultaneously. Transact transactions and let customers shop instantly via messaging. Receive orders, collect payments, book appointments, among other things. Learn about your customers' shopping habits to gain valuable insights. You can keep them informed with relevant notifications and product suggestions. Jumper.ai is a personalized way to connect with our fans, learn more about our customers, and shape future campaigns.

DialogTab, a conversational commerce platform, automates sending your order or providing guidance to your user about a product via WhatsApp. Search for product, then share it with others. You can also identify product using the link and image. WhatsApp allows multiple agents to work together. In the chat, you can suggest your product. Track and set sales goals. Engage with customers who are stuck at checkout Offer complementary products to upsell. Your customer can buy products via WhatsApp and complete the transaction on their preferred platform. To upsell new products, stay connected to your customer via WhatsApp. You can track the performance of your salesperson live. You can filter and analyze graphs however you like. Integrate with the apps that you use and enjoy to improve your customer experience. You can choose between WhatsApp Business API, WhatsApp Web Messenger, Messenger, and Live Chat. Or, you can combine all of them and connect to the platform.

Communicate with customers via their preferred channel. Radiance offers the lowest message rates and a chatbot to provide automated responses. Automated messages can be triggered based on user behavior or purchase history. Our AI models can predict when and what products to sell to each user. You can create promotional SMS campaigns based on inventory and capacity. You can choose from existing messages and assets, or create new content using our message editor. Businesses are more likely to respond to customers via messaging. Customers are more likely to respond quickly to common questions, which increases customer satisfaction and saves time and money. Upload a list of questions that are relevant to your brand and you can quickly get started. Our conversational engine will match your questions and provide the most relevant answers for your users.

AI-based negotiation platform with the most experience in the world, delivering win-win outcomes on a large scale. Take control of your discounting, increase conversions, AOV and stock clearance. Close more deals with higher conversion rates and better margins. Nibble allows you to offer ecommerce negotiation one-to-one with every customer, creating an unforgettable experience. Nibble allows you to continue selling full-price products while Nibble targets customers who are undecided and gives them the push they need to make a purchase. This is triggered by exit intention, dwell time, page visit, and more. Set maximum discount thresholds to easily control the negotiation. Set this as your usual promotion discount and watch us secure more conversions with a better margin. Nibble can be made available to all products or categories, or just those that require the most conversion assistance. Or, use negotiation as a loyalty incentive and only make it accessible to VIPs or other cohorts.

Convert your visitors into happy customers. Voice and video chats bring conversations to life. You can put a face on your business and give your answers a voice. Chat with web visitors live! The easiest chat app on the internet! Voice chat and video chat can be done from your browser. No installation required. helpdesk HelpDesk is automatically integrated with our live chat tool to keep your issues under control. Social Toolbars - Increase social media traffic Use Twitter and Facebook to integrate with our live chat app. helpdesk plugins Integrations made easy with your favorite apps or plugins. Web Analytics Mobile App Manage tickets and chat on the move with your mobile device.

Your customers will be guided through a customized buying experience. Based on their answers, they will find the right product for them in just a few questions. You can access customer data, order history, inventory status, and other information right from your dashboard so you can create or modify orders without leaving the dashboard. You can use your customer data to create data-driven customer profiles, run personalized ads and recommend new products. Get detailed sales conversion data, automatic customer satisfaction reports, as well as real-time insight into your agent performance. Join hundreds of other businesses who have added MyAlice to simplify managing customer conversations across multiple channels.

Meaningful consumer conversations, unique insights and conversions. I am a digital assistant for retail brands and do it all. SID's innovative AI solution stack for retail, which is driven by intelligence in every customer conversation, helps you not only sell more but also sell better and quicker. Unheard of in the industry, a digital shopping assistant that answers complex consumer questions and delivers effective solutions in a very short turnaround time. Our digital shopping assistant uses conversational data to identify consumer needs and generate business ideas. SID's digital shopping assistance, backed by verticalized retailer intelligence, answers all consumer questions in real time, resulting in lower call volumes.

Instantly provide human-level conversations in any language and on any channel, 24/7. Automate sales and customer service without compromising customer satisfaction. Reduce costs and improve efficiency, while providing 24/7 instant human-level assistance. Handle the majority of tickets without human intervention while transferring more complex cases to humans. Conversion rates will increase as customers are able to choose and understand the right products with ease, similar to the personal touch provided by a seasoned salesperson at a brick-and-mortar shop. Engage your customers with personalized messages triggered by specific actions such as adding to cart, visiting product pages, abandoning the cart, or completing an order. Our bots don't have to be limited to a chat interface on the web. They can be deployed in any channel including WhatsApp, Instagram and more.

Zowie is the AI-driven customer service platform for ecommerce. We understand that your customers want to speak to you. You can now use the power of conversation in order to save money, earn money, and impress your visitors at every interaction. With Zowie, there's no need to reinvent the wheel. Drop our solution into your current tech stack and provide personalized support from the first day. Discover why leading brands love Zowie.