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Average Ratings 10 Ratings

Total
ease
features
design
support

Description

iTrain ALI provides on-demand training assistance for you and your team, ensuring that support is readily available while also actively engaging with your personnel to enhance learning and facilitate communication during transitions. This dynamic tool integrates seamlessly with your existing systems, empowering your team to operate more efficiently, effectively, and with reduced stress levels. Designed for straightforward implementation and tailored to fit your unique operational needs, iTrain ALI responds to critical inquiries from all end users within law firms and grants immediate access to training resources. With top-tier, frequently updated content just a click away, the backing provided to your internal support teams is incredibly beneficial. As a cutting-edge AI Chatbot, iTrain ALI is specifically crafted to deliver real-time training opportunities to your staff as required. By utilizing ALI, your employees can easily find guidance for their "How do I?" questions, receiving targeted answers and relevant content based on their input. This innovative approach not only enhances individual performance but also fosters a culture of continuous learning within your organization.

Description

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams
Aderant
BigHand Dictation and Speech Recognition
Elite 3E
Genesys Cloud CX
Linetime
Microsoft 365
Mimecast Advanced Email Security
NetDocuments
NiCE CXone Mpower
Salesforce
Slack
V-Person
Visualfiles
Zendesk
iManage

Integrations

Microsoft Teams
Aderant
BigHand Dictation and Speech Recognition
Elite 3E
Genesys Cloud CX
Linetime
Microsoft 365
Mimecast Advanced Email Security
NetDocuments
NiCE CXone Mpower
Salesforce
Slack
V-Person
Visualfiles
Zendesk
iManage

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

iTrain Legal

Country

United Kingdom

Website

itrainlegal.co.uk/digital-learning-assistant-ali/

Vendor Details

Company Name

livepro

Founded

2001

Country

Australia | USA

Website

www.livepro.com

Product Features

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Training

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Alternatives

Alternatives

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