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Description
iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.
Description
Helpdesk software tailored specifically for IT support functions, it encompasses all the capabilities of sitehelpdesk for managing service requests and incidents while also incorporating additional ITIL service management features to enhance efficiency without hampering service delivery. Designed primarily for internal support teams, sitehelpdesk-IT offers a comprehensive suite of tools, and for those interested in extending the same ITIL principles to external customer services, a review of sitewebdesk is recommended. The helpdesk is fully integrated with the Configuration Management Database, allowing for seamless access to essential records. By proactively addressing and resolving errors, along with identifying and reporting trends, organizations can significantly reduce the frequency of incidents. Furthermore, it facilitates the management of requests for change (RFC) within the IT infrastructure, thereby minimizing the potential disruptions caused by changes. Committing to effective problem management is essential for achieving timely resolutions and enhancing overall service quality. This approach not only improves operational efficiency but also fosters a more responsive IT environment.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Pricing Details
$699.00/one-time/user
Free Trial
Free Version
Pricing Details
$800.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
iSupport Software
Founded
1992
Country
United States
Website
www.isupport.com
Vendor Details
Company Name
Sitehelpdesk.com
Founded
2000
Country
United Kingdom
Website
www.sitehelpdesk.com/IT/service-management.html
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal