sitehelpdesk-IT Description
Helpdesk software designed specifically for IT support services. Sitehelpdesk software for incident management and service requests. It also includes the practical application of other ITIL recommended features to speed up your service delivery. sitehelpdesk IT is intended for internal support. Sitewebdesk features can be used to support external customers. The helpdesk integrates the Configuration Management Database records. Reduce the number of incidents by identifying trends, reporting on them, and pre-empting and resolving errors. To minimize the impact of incidents related to change, manage requests for change (RFCs) to the IT infrastructure. For resolutions, you must be committed to problem management.
sitehelpdesk-IT Alternatives
Mint Service Desk
Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes Chat communication Ticket types Custom views.
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Freshservice
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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InvGate Service Management
InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.
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Service.Direct
Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains.
This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed.
The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time.
Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets.
Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.
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Pricing
Pricing Starts At:
$800.00/one-time
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Sitehelpdesk.com
Year Founded:
2000
Headquarters:
United Kingdom
Website:
www.sitehelpdesk.com/IT/service-management.html
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
In Person
Customer Support
Online
Phone Support
sitehelpdesk-IT Features and Options
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
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