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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

Description

One patient, one record. Efficiently gather and disseminate information throughout your entire care continuum without any redundant efforts or reliance on paper documentation. Analyze data from various angles, strategize effectively, deliver better-informed care, and impress both your referral partners and auditors. By ensuring that data is captured and validated in real-time, you can significantly reduce mistakes and expedite processing times. With eHana EHR, your team will enhance their productivity and concentrate on the most important aspect: delivering high-quality and sustainable clinical results. It offers an integrated view of client demographics and clinical records across multiple programs. The system supports an extensive variety of program types and services while providing customizable security settings for clinical records. It also includes features like electronic signatures for documentation, incident logging and reporting, integrated e-Prescribing, and a unified data model to eliminate unnecessary data entry. Additionally, it streamlines client and employee scheduling and practice management, ensuring a comprehensive solution for your clinical needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Talkdesk

Integrations

Talkdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Vendor Details

Company Name

eHana

Founded

2000

Country

United States

Website

www.ehana.com

Product Features

Product Features

Mental Health

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
Billing & Invoicing
Claims Management
E-Prescribing
EDI
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Personnel Management
Progress Notes
Single Provider Practice

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