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features
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support

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Description

eCase provides comprehensive solutions for managing cases throughout the public sector in the UK, including central and local government, as well as arms-length organizations like police forces and NHS trusts. With eCase, your team can conveniently log, manage, and address all types of correspondence for various cases in a single platform. It efficiently consolidates everything from PQs and MCs to FOIs, TOs, complaints, compliments, DPAs/SARs, Cabinet Committee communications, and campaigns. This streamlined approach allows your team to handle cases more swiftly, effectively, and uniformly. The online, end-to-end functionality of eCase ensures ease of use, while the ECO Programme emphasizes the importance of people and processes in achieving transformational change. Our ECO Team brings a wealth of knowledge and expertise in public sector correspondence management, ensuring you leverage industry best practices. We also prioritize stakeholder engagement, ensuring that everyone involved recognizes the advantages of utilizing our service for better case management. With eCase, your organization can not only improve efficiency but also enhance the overall quality of public service delivery.

Description

Process mining represents a modern digital method for integrating business data assessment with the enhancement of processes. Each activity within a company is associated with a distinct process instance known as 'Cases.' The ERP system captures all pertinent transaction data related to this process in log files referred to as 'event logs.' A basic event log must include three essential pieces of information. Once this data is available, you can immediately begin your analysis. The case identifier serves to connect all events pertaining to a specific business case into a unique sequence. The activity name provides details about which process step has been performed. Lastly, the timestamp indicates when a specific activity occurred. By linking the information from Case ID, Activity, and Timestamp, process mining constructs a flow of the process in the correct order and visualizes it, presenting valuable insights into process efficiency. The analytical opportunities available through process mining are virtually limitless, contingent solely upon the quality and quantity of data input into the mining software, enabling organizations to continually refine and enhance their operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Power BI
Qlik Sense

Integrations

Microsoft Power BI
Qlik Sense

Pricing Details

$900.00/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fivium

Founded

2006

Country

United Kingdom

Website

www.fivium.co.uk/services/ecase

Vendor Details

Company Name

process.science

Country

Germany

Website

www.process.science/benefits

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Product Features

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