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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The future of artificial intelligence is here, facilitating intelligent automation and advanced self-service options. Content Guru's AI toolkit, known as brain®, operates in conjunction with storm® to significantly improve communication frameworks by incorporating state-of-the-art, AI-enhanced functionalities. By harnessing the latest in AI advancements, brain is designed to offer global customers a remarkably intelligent, customized AI solution that aligns with their specific goals and needs. This innovative toolkit seamlessly integrates with all storm applications and enterprise-level technologies, empowering businesses to leverage AI for informed decision-making and enhanced interactions within their existing contact centers. This integration guarantees smooth and personalized customer experiences from start to finish. Additionally, brain Machine Agents work in tandem with live agents to maximize resource efficiency and deliver the quickest service possible, all while ensuring a personal touch in customer interactions. This collaboration not only boosts operational efficiency but also enriches the overall customer experience by providing timely and relevant assistance.

Description

The Customer Knowledge System (CKS) offered by Content Guru serves as a comprehensive CRM tool that aids organizations in efficiently managing knowledge, cases, and ticketing processes. By blending essential CRM functionalities, CKS integrates smoothly into an organization’s communication framework, ultimately enhancing customer engagement and satisfaction. This versatile application can function independently or be easily added to an organization’s existing storm systems, facilitating a rapid implementation process. Designed to be accessed via a web browser, CKS allows users to retrieve information from anywhere at any time, enabling seamless remote work and mobility akin to being at a physical office. Additionally, the platform provides users with the ability to view complete interaction histories for specific contacts in the DTA, which helps in analyzing customer relationships, identifying recurring problems, and simplifies the process for Supervisors to assess customer interactions quickly. Overall, CKS not only improves operational efficiency but also fosters a deeper understanding of customer needs and behaviors.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center

Integrations

Microsoft Access
Microsoft Dynamics 365
Oracle Cloud Infrastructure
SQL Server
Salesforce
storm Cloud Contact Center

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Content Guru

Founded

2005

Country

United Kingdom

Website

www.contentguru.com/product/brain/

Vendor Details

Company Name

Content Guru

Country

United Kingdom

Website

www.contentguru.com/product/customer-knowledge-system/

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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