Average Ratings 2,944 Ratings
Average Ratings 0 Ratings
Description
Zoom Phone is a cloud-based VoIP phone system designed to help businesses manage voice communications, employee collaboration, and customer calls. The platform combines business calling, SMS messaging, voicemail, video conferencing, and team chat within the Zoom Workplace environment. Users can make and receive calls through desktop applications, mobile devices, web-connected systems, and supported physical desk phones. Its call management capabilities include multi-level auto attendants, call queues, call transfers, forwarding, shared lines, and customizable business hours. Built-in AI features generate call summaries, identify action items, prioritize voicemails, and provide contextual assistance during conversations. Zoom Virtual Agent Receptionist adds conversational AI capabilities for answering business questions, booking appointments, and routing callers based on their needs. Call monitoring and reporting tools provide visibility into call volumes, usage patterns, connection quality, and employee communication activity. Zoom Phone integrates with Salesforce, Microsoft Teams, Google Workspace, and other business applications to connect calling activities with existing workflows. Its centralized administration tools support phone number management, device provisioning, user permissions, call recording policies, and communication security across distributed organizations.
Description
Innovative solutions for modern businesses in a flexible work environment are at the forefront of what we do. Smpl delivers highly intuitive hybrid work solutions that streamline the transition from traditional office setups to remote work. Today’s workforce can operate from virtually anywhere, and smpl ensures seamless communication and connectivity across all devices. Tailor services to meet your specific business requirements with our new adaptable pricing plans. Each plan is designed to equip users with robust features. As the pioneering Unified Managed Service Provider (uMSP), we aim higher by integrating phone, network, meeting, messaging, and more into one comprehensive service. You can expect exceptional customer support from a dedicated team that guides you through onboarding, training, setup, and ongoing assistance. Whether it’s shipping phones directly to your location or facilitating access to projects in Hub, we accompany you throughout the journey. Our approachable team is ready to assist with phone activation, account setup, and provide support for free number porting, ensuring a smooth experience for all clients. With smpl, you gain a reliable partner in navigating the complexities of modern work environments.
API Access
Has API
Yes
API Access
Has API
No
Integrations
1Password
Yes
ASC
Yes
Genesys Cloud CX
Yes
Healthy Planet
Yes
IFTTT
Yes
Leverage
Yes
MirrorWeb
Yes
Peoplelogic.ai
Yes
Presults
Yes
Productiv
Yes
Integrations
1Password
No
ASC
No
Genesys Cloud CX
No
Healthy Planet
No
IFTTT
No
Leverage
No
MirrorWeb
No
Peoplelogic.ai
No
Presults
No
Productiv
No
Pricing Details
$10.50/user/month
Free Trial
Yes
Free Version
No
Pricing Details
$25.00/month/user
Taxes and fees are included in the price! One price for everything.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
zoom.com
Vendor Details
Company Name
smpl
Founded
2009
Country
United States
Website
smpl.co
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
No
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Online Fax
Alerts / Notifications
No
Cloud Storage
No
Electronic Signature
No
Fax via Email
No
HIPAA Compliant
No
Large File Support
No
Local Phone Numbers
No
Mobile Access
No
Toll Free Numbers
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
No
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
No
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes
