Average Ratings 23 Ratings
Average Ratings 0 Ratings
Description
Zoho Social is a comprehensive social media management platform built for businesses of all sizes and agencies. It simplifies social media marketing by enabling users to schedule and publish posts, manage conversations—including direct messages, comments, and mentions—across multiple platforms, track competitors, monitor keywords and hashtags, generate in-depth reports, and more—all from one centralized dashboard.
Supported Platforms:
Meta (Facebook, Instagram, and Threads), Google Business Profile, YouTube, Pinterest, Mastodon, X (formerly Twitter), Bluesky, TikTok, WhatsApp, and Telegram.
Key Features:
Scheduling & publishing for efficient content planning
Unified inbox to track conversations across platforms
Social media analytics for data-driven decision-making
Content calendar to visualize and organize posts
Team collaboration tools for seamless workflow management
Zia AI for AI-powered content generation, hashtags, and captions
Zoho Social is available on both web and mobile, ensuring you stay connected and in control wherever you go. It offers four editions for businesses and two for agencies, with flexible pricing plans. A free edition and a trial version are also available to get started quickly.
Description
In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Google Business Profile
Yes
Instagram
Yes
LinkedIn
Yes
Stackreaction
Yes
Workato
Yes
X (Twitter)
Yes
Zoho CRM
Yes
Zoho Desk
Yes
Zoho Directory
Yes
Integrations
Facebook
No
Google Business Profile
No
Instagram
No
LinkedIn
No
Stackreaction
No
Workato
No
X (Twitter)
No
Zoho CRM
No
Zoho Desk
No
Zoho Directory
No
Pricing Details
$10 per month
There are three editions for businesses and two editions for agencies. Check our pricing page to stay updated on the latest information.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zoho
Founded
1996
Country
United States
Website
www.zoho.com/social/
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/social/
Product Features
Social Media Management
Automated Publishing
Yes
Brand Tracking
Yes
Content Management
Yes
Customer Engagement
Yes
Multi-Account Management
Yes
Multi-User Collaboration
Yes
Post Scheduling
Yes
Reporting/Analytics
Yes
Social Media Monitoring
Yes
Social Media Marketing
Analytics
Yes
Automated Publishing
Yes
Contact Management
Yes
Content Management
Yes
Conversion Tracking
Yes
Customer Targeting
Yes
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No