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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Word of Tour is a comprehensive review-management tool designed specifically for operators in the tour and activity industry. This software streamlines the process of gathering and overseeing reviews from platforms like Google, Tripadvisor, GetYourGuide, and Viator. Users can design custom, printable QR cards tailored to specific tours, allowing guests to select their preferred review site, while guide codes enable tracking of scans and review interactions. The shared inbox feature compiles review notifications and highlights urgent matters, with suggested responses created in the guest's native language for staff to assess and publish. Additionally, operators receive notifications for reviews that receive three stars or less, as well as alerts for comments related to safety issues or refund requests. Monthly analytics reports provide insights into review activity, including the total number of reviews by platform, average ratings, response times, QR code scans, and an estimated range of bookings. This tool empowers operators to enhance their reputation and improve guest experiences through effective review management.

Description

Zyene Reviews offers a review management solution specifically designed for local businesses, enabling them to easily gather customer feedback while safeguarding their online reputation from a centralized platform. Users can send customized review requests via text, email, shareable links, or QR codes, and efficiently oversee all Google reviews through a single inbox. The software utilizes AI to generate responses that mirror the unique tone of your business, allowing you to either approve and publish them or set them to auto-publish for any new reviews that remain unanswered. Additionally, a private feedback feature allows dissatisfied customers to communicate directly with your team, providing an opportunity to address their concerns before they escalate to public reviews. The service includes support for multiple locations, detailed response analytics, and offers unlimited business replies without a monthly cap for paid plans. Subscription options begin at $29.99 per month, which includes a 7-day free trial and no requirement for an annual commitment, making it a flexible choice for businesses looking to enhance their review management process. With these features, Zyene Reviews positions itself as an essential tool for businesses aiming to improve customer engagement and foster a positive online presence.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$49/month
Free Trial Yes 
Free Version No 

Pricing Details

$29.99/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Word of Tour

Founded

2026

Website

wordoftour.com

Vendor Details

Company Name

Zyene, Inc.

Country

United States

Website

zyenereviews.com

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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