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Average Ratings 1 Rating
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
Description
Zapper Edge is a cloud-native, enterprise-grade Managed File Transfer (MFT) solution crafted to facilitate secure, compliant, and efficient file transfers among partners, vendors, and applications. Functioning as the command center for file management, it upholds zero-trust security principles, implements role-based access control (RBAC) with a defense-in-depth strategy, and incorporates single sign-on (SSO), PGP encryption, customer-managed keys (CMK), and governance based on policies. The platform is equipped to handle Data Lifecycle Management and Data Loss Protection, allowing users to upload, download, preview, delete files, and perform bulk operations while ensuring detailed access control and immutable audit trails. Additionally, it features SIEM-enabled incident reporting and real-time monitoring capabilities, which provide essential visibility for swift detection, investigation, and compliance documentation. Designed with Azure in mind, Zapper Edge boasts rapid performance, the ability to scale horizontally, effortless deployment, and integrated data residency controls. Moreover, it includes an AI Agent Orchestration layer that supports governed API-based data access and features a RAG Foundry, facilitating the creation of micro-level, sanctioned data subsets for secure and efficient retrieval. This comprehensive suite of tools makes Zapper Edge a robust choice for organizations seeking to enhance their file transfer security and operational efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon RDS
No
Amazon S3
No
Azure Database for PostgreSQL
No
Azure SQL Managed Instance
No
Integrations
Amazon RDS
Yes
Amazon S3
Yes
Azure Database for PostgreSQL
Yes
Azure SQL Managed Instance
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$249/month
We provide you with a free trial offer for up to 3 months
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Vendor Details
Company Name
Zapper Edge
Founded
2025
Country
United States
Website
www.zapperedge.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Product Features
Managed File Transfer (MFT)
API Integration
Yes
Authentication / Auditing
Yes
Compression
Yes
Data Sharing
Yes
Data Transmission Protocol Integration
Yes
Database Management
Yes
Encryption Support
Yes
Fail-Over / Load Balancing
Yes