Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

Description

Zapper Edge is a cloud-native, enterprise-grade Managed File Transfer (MFT) solution crafted to facilitate secure, compliant, and efficient file transfers among partners, vendors, and applications. Functioning as the command center for file management, it upholds zero-trust security principles, implements role-based access control (RBAC) with a defense-in-depth strategy, and incorporates single sign-on (SSO), PGP encryption, customer-managed keys (CMK), and governance based on policies. The platform is equipped to handle Data Lifecycle Management and Data Loss Protection, allowing users to upload, download, preview, delete files, and perform bulk operations while ensuring detailed access control and immutable audit trails. Additionally, it features SIEM-enabled incident reporting and real-time monitoring capabilities, which provide essential visibility for swift detection, investigation, and compliance documentation. Designed with Azure in mind, Zapper Edge boasts rapid performance, the ability to scale horizontally, effortless deployment, and integrated data residency controls. Moreover, it includes an AI Agent Orchestration layer that supports governed API-based data access and features a RAG Foundry, facilitating the creation of micro-level, sanctioned data subsets for secure and efficient retrieval. This comprehensive suite of tools makes Zapper Edge a robust choice for organizations seeking to enhance their file transfer security and operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon RDS No 
Amazon S3 No 
Azure Database for PostgreSQL No 
Azure SQL Managed Instance No 

Integrations

Amazon RDS Yes 
Amazon S3 Yes 
Azure Database for PostgreSQL Yes 
Azure SQL Managed Instance Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$249/month
We provide you with a free trial offer for up to 3 months
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Vendor Details

Company Name

Zapper Edge

Founded

2025

Country

United States

Website

www.zapperedge.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

Product Features

Managed File Transfer (MFT)

API Integration Yes 
Authentication / Auditing Yes 
Compression Yes 
Data Sharing Yes 
Data Transmission Protocol Integration Yes 
Database Management Yes 
Encryption Support Yes 
Fail-Over / Load Balancing Yes 

Alternatives

DisasterLAN Reviews

DisasterLAN

Buffalo Computer Graphics

Alternatives

HarrisData CRM Reviews

HarrisData CRM

HarrisData
ePortPass Reviews

ePortPass

ePortation
Signiant Jet Reviews

Signiant Jet

Signiant
Computer Aided Dispatch Reviews

Computer Aided Dispatch

Computer Information Systems