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Description
The CX Hub is an innovative cloud platform that aims to enhance the connection between enterprises and their customers, delivering a next-generation customer experience. This platform empowers organizations to create a seamless and transformative customer interaction through various means, including voice calls, voice assistants, and popular messaging channels, by integrating the traditionally separate realms of Contact Centers and CRM with advanced features like messaging, AI, journey analytics, and data insights. With contact center messaging capabilities, Voice Agents can instantly recognize a mobile caller and send them relevant information during the conversation, while also having access to a comprehensive history of all communications with that number. Additionally, Chat Agents can utilize their designated toll or toll-free numbers to engage with clients through SMS or MMS, providing a versatile communication method. Furthermore, customers are given the flexibility to bypass hold times and shift from a voice conversation to messaging, enhancing their overall experience. This dual approach not only streamlines communication but also increases customer satisfaction by catering to their preferences.
Description
Versatile and Intuitive Design: The software is crafted to be remarkably adaptable and straightforward for users. It seamlessly accommodates both individual users or channels in smaller operations and extensive setups with as many as 10,000 users or channels without any issues.
Outstanding Efficiency: This software excels in performance, significantly reducing the costs associated with hardware resources for SMS providers. It efficiently manages billions of stored messages, ensuring that querying, exporting, and sending occur smoothly and without delays.
Extensive Feature Set: It delivers a broad array of functionalities, such as the ability to resend messages for failed deliveries, maintain blacklists and whitelists, process invalid numbers, and support various protocols like CMPP, SMGP, and SGIP. Additionally, it offers channel pooling, number portability, and comprehensive contact management features.
Intuitive User Interface: The software includes a user-friendly backend that facilitates the easy integration of PAAS (Platform as a Service) cloud capabilities, thereby enhancing usability and accessibility for all types of users. Furthermore, its design ensures that even those with minimal technical expertise can navigate and utilize its full potential effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
Integrations
Amazon Connect
Avaya Aura
Avaya Experience Platform
Five9
Oracle CRM On Demand
Salesforce
ServiceNow
Symbee
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
WEBTEXT
Founded
2007
Country
Ireland
Website
webtext.com
Vendor Details
Company Name
Wowlian
Founded
2020
Country
China
Website
global.wowlian.cn/sms
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Push Notifications
A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
