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Description
Voicelogic serves as a comprehensive provider for marketing communications, featuring an array of complimentary offerings like data scrubbing, duplicate removal, and selective web scraping or extraction services tailored to your campaign's needs. These free services are merely a glimpse into what we provide throughout your campaign duration. Since its inception in 1993, VoiceLogic has led the charge in innovative marketing technologies, specializing in efficient Call Center services designed to boost sales, generate business leads, and enhance event participation. We present a variety of cutting-edge messaging solutions, which encompass voice, fax, and email broadcasting, along with voicecasting, voicemail courier services, pollcasting, and voicemail relay options. Our unique marketing tools cater to both business-to-consumer and business-to-business sectors, offering essential computer telephony services and marketing solutions aimed at facilitating growth for businesses. Additional offerings include ringless messaging, live hot transfer, electronic lead transfer, and operator-guided voicemail courier, all crafted to optimize communication strategies for successful marketing outcomes. With a commitment to innovation and client success, Voicelogic continues to evolve its services to meet the dynamic needs of the market.
Description
Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.
API Access
Has API
API Access
Has API
Integrations
RingCasting
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$75.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
VoiceLogic
Founded
1993
Country
Canada
Website
voicelogic.com
Vendor Details
Company Name
Next4biz
Founded
2006
Country
United States
Website
www.next4biz.com/customer-service-management/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
