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Description
Utilize the AI-driven Veritone Redact software to save both time and expenses while optimizing essential resources by automating the process of redacting sensitive content in audio, video, and image evidence. The demanding resources and high costs associated with manually redacting sensitive information from media can burden public safety agencies. Nevertheless, this process is crucial for protecting witnesses and adhering to freedom of information statutes, as well as fulfilling various public records requests. Veritone Redact efficiently identifies human figures, license plates, officer notepads, and laptops (MDTs), while also allowing users to specify additional sensitive visuals and items within each scene, subsequently automating the redaction of this information across various media formats. After the redaction process is complete, users can swiftly download the modified evidence along with logs that assist in maintaining chain of custody standards, facilitating sharing with colleagues, public defenders, and other essential parties involved in the legal process. This streamlined approach not only enhances efficiency but also ensures compliance with legal requirements and fosters collaboration among stakeholders.
Description
Our clients find innovative strategies to reduce call center expenses, enhance revenue potential, and mitigate compliance risks through our adaptable and scalable solutions. By leveraging advanced technologies such as AI, Natural Language Processing, and Intelligence Tools, we transform raw, unstructured call data into organized, valuable datasets for in-depth analysis. This empowers businesses to make informed decisions based on every interaction in sales, service, or marketing. Our Voice Analytics software efficiently transcribes contact center conversations and organizes the resulting data into actionable insights. With the help of natural language processing (NLP), recordings are automatically transcribed for ease of use. Furthermore, our industry-leading query solution allows users to analyze, inspect, and categorize calls effectively. We also provide automatic detection and redaction of sensitive information, such as PCI and PII, from both audio and transcripts. Our system incorporates 40 paralinguistic metrics, including silence, overtalk, dynamism, and sentiment, to offer comprehensive insights. Utilizing machine learning, we can identify and predict complex behaviors with impressive accuracy. Additionally, we extend our analytical capabilities to chat, email, CRM, and support data, ensuring a holistic understanding of customer interactions while continuously refining our tools for better performance.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone
Integrations
Amazon Connect
Clarity Connect
Freshsales
Genesys Cloud CX
HireVue Video Interviewing
SpotIQ
Tableau
Twilio
Vonage Communications APIs (Nexmo)
Voxbone
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Veritone
Founded
2014
Country
United States
Website
www.veritone.com/applications/redact/
Vendor Details
Company Name
VoiceBase
Founded
2010
Country
United States
Website
www.voicebase.com
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning