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Average Ratings 0 Ratings
Description
Vector LiveSafe stands as a premier mobile platform renowned for facilitating two-way communication regarding safety and security risks, emergency alerts, and essential safety resources. It effectively addresses a wide range of concerns, including physical security threats, risks faced by lone workers, incidents of sexual harassment and assault, as well as health issues related to COVID-19, ensuring that organizations have the tools required to maintain safety and awareness. By leveraging notifications from employees, workers, and students, security teams can swiftly react to incidents and threats in real-time. Moreover, security personnel and operations managers are empowered to disseminate alerts through various channels such as SMS, phone calls, emails, and push notifications, ensuring that both employees and students remain updated and protected. The platform's utilization of real-time analytics, combined with dashboards and anonymous crowd-sourced information, enables security and risk management professionals to proactively identify and assess potential threats and vulnerabilities. In this way, Vector LiveSafe not only enhances immediate response capabilities but also fosters a culture of safety and awareness within organizations.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Integrations
HqO Workplace Experience Platform
Mutalink
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Vector Solutions
Founded
1999
Country
United States
Website
www.vectorsolutions.com
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal