Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Telefone Media has seamlessly integrated its state-of-the-art Telecom Billing software to enhance the diverse functionalities and solutions associated with various VoIP business models. Our tailored VoIP Billing Solutions provide an array of customized reports, financial tracking, and comprehensive user call history data, among other features. There are three primary customer segments for VoIP service providers, and Telefone Media is equipped to support billing solutions across all these markets: Wholesale VoIP, which delivers voice traffic to other VoIP providers. While wholesale VoIP termination generally resembles standard VoIP termination, it differs significantly in scale. Additionally, wholesale VoIP encompasses features such as authentication via IP address or prefix code, offering service providers the flexibility to adjust caller ID as needed. Business VoIP focuses on both terminating and originating calls to IP-PBX systems, facilitating CDR rating for accurate billing and charge calculations. Furthermore, VoIP service providers can also include offerings such as IP-Centrex to enhance their service portfolio and meet diverse customer needs. With a robust understanding of the market, Telefone Media ensures that all VoIP billing aspects are comprehensively addressed.
Description
VoIP represents a sophisticated method of business communication that is particularly beneficial for contact centers. VoIPTech Solutions offers a comprehensive Voice Over Internet Protocol (VoIP) solution that serves contact centers globally. Our team of VoIP specialists aids in the efficient management of contact centers, enhancing the overall productivity of agents. We provide tailored VoIP solutions that are budget-friendly, encouraging start-up contact centers to thrive in a competitive landscape. With our services, you will experience seamless VoIP communication without the need for traditional phone lines, enabling effective remote management of your agents. VoIP technology is more economical than conventional communication methods, as it leverages internet protocols to create business connections across long distances. We deliver feature-rich VoIP services designed to ensure an effective contact center experience. Moreover, our VoIP offerings can be adapted based on the specific size and needs of your contact center, allowing for flexibility and scalability as your business grows.
API Access
Has API
No
API Access
Has API
No
Integrations
Magento
No
WordPress
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Telefone Media
Founded
2012
Country
Hong Kong
Website
www.telefonemedia.com
Vendor Details
Company Name
VoIPTech Solutions
Founded
2017
Country
India
Website
voiptechsolutions.in/solutions/contact-center-solution/
Product Features
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
No
Flexible Rate Tables
No
Internet
No
Order Management
No
Post-Paid Systems
No
Pre-Paid Systems
No
Provisioning
No
Rating
No
Self Service Portal
No
Service Order System
No
VoIP
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No