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support

Description

The Observer Platform serves as a robust network performance monitoring and diagnostics (NPMD) solution that effectively ensures the optimal performance of all IT services. As an integrated system, it offers insights into essential key performance indicators (KPIs) through established workflows that range from overall dashboards to the identification of root causes for service anomalies. This platform is particularly well-equipped to meet business objectives and address challenges throughout the entire IT enterprise lifecycle, whether it involves the implementation of new technologies, the management of existing resources, the resolution of service issues, or the enhancement of IT asset utilization. Furthermore, the Observer Management Server (OMS) user interface acts as a cybersecurity tool, enabling straightforward navigation for the authentication of security threats, the management of user access and password security, the administration of web application updates, and the consolidation of management tools into a single, central interface. By streamlining these processes, it enhances operational efficiency and supports organizations in maintaining a secure and effective IT environment.

Description

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon EC2
Amazon Elastic Container Service (Amazon ECS)
Amazon Web Services (AWS)
Amazon WorkSpaces
Azure Application Gateway
Azure Virtual Machines
Citrix Analytics
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Microsoft Power BI
Microsoft Teams
Nerdio
Nutanix Files Storage
Opsgenie
SapphireIMS
Slack
VMware Cloud

Integrations

Amazon EC2
Amazon Elastic Container Service (Amazon ECS)
Amazon Web Services (AWS)
Amazon WorkSpaces
Azure Application Gateway
Azure Virtual Machines
Citrix Analytics
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Microsoft Power BI
Microsoft Teams
Nerdio
Nutanix Files Storage
Opsgenie
SapphireIMS
Slack
VMware Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1,000 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

VIAVI Solutions

Founded

2015

Country

United States

Website

www.viavisolutions.com/en-us/ptv/products/observer-platform

Vendor Details

Company Name

eG Innovations

Founded

2001

Country

United States

Website

www.eginnovations.com

Product Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Database Monitoring

Anomaly Detection
Autodiscovery
Capacity Planning
Dashboard
Dependency Tracking
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Permissions / Access Controls
Predictive Analytics
Prioritization
Query Analysis
Resource Optimization
Troubleshooting

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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