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ease
features
design
support

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Description

Ensuring that governments adhere to stringent governance standards, which encompass equitable and transparent electoral processes, is vital. Additionally, it is important to support those communities impacted by conflicts, natural calamities, and humanitarian crises. Safeguarding human rights during times of upheaval and discrimination remains a critical concern. The Ushahidi platform offers a means for communities to convert information into actionable insights through an easy-to-use crowdsourcing and mapping interface. By facilitating the swift gathering, management, and analysis of crowdsourced data, Ushahidi empowers a diverse array of stakeholders—including individuals, community organizations, governmental bodies, activists, and various entities—to drive significant change. We extend both technological support and expertise to organizations and communities that share our mission. As these voices gain prominence, the effectiveness of organizations is enhanced, ultimately leading to a more substantial social impact. This synergy not only fosters resilience but also encourages collaboration among various groups working towards common goals.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ushahidi

Founded

2008

Country

Kenya

Website

www.ushahidi.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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