Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Envision having complete knowledge of your audience; with Usermaven, you can truly see, comprehend, and leverage your data like never before. Start your complimentary 30-day trial and uncover the valuable insights hidden within your data. Usermaven's precise tracking automatically logs all events, eliminating the need for developer assistance and establishing itself as the most user-friendly and efficient analytics tool for both marketers and product professionals. Move past basic tracking by utilizing Usermaven's extensive array of analytics resources. Acquire detailed insights into your website and product, grasp user behaviors, and refine your marketing and product strategies for optimal success. Usermaven provides instant, intuitive website analytics that streamline your daily performance evaluations. Effortlessly identify onboarding challenges, enhance user engagement, and improve customer retention without the need for developers. Additionally, Usermaven equips you with a holistic view of your contacts, encapsulating visitors, users, and companies all in one location. You can monitor their actions on your website or app in real-time, ensuring you stay informed and agile in your approach. With these capabilities, you can take your data-driven decision-making to unprecedented levels.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Bubble
Yes
Jira
Yes
Node.js
Yes
Python
Yes
React
Yes
Shopify
Yes
Talkdesk
No
WordPress
Yes
Integrations
Bubble
No
Jira
No
Node.js
No
Python
No
React
No
Shopify
No
Talkdesk
Yes
WordPress
No
Pricing Details
$14 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Usermaven
Country
United States
Website
usermaven.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
No
Customer Guidance
No
Customer Journey Analytics
No
Data Export
No
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
No
Touchpoint Analytics
No
User Segmentation
No
Web Analytics
Campaign Management
No
Conversion Tracking
No
Form Analytics
No
Goal Tracking
No
Keyword Tracking
No
Multiple Site Management
No
Pageview Tracking
No
Referral Source Tracking
No
Site Search Tracking
No
Time on Site Tracking
No
User Interaction Tracking
No