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Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
Description
Warpix is a platform designed to assist small B2B SaaS teams in gathering feature requests while identifying the customer accounts that have made those requests. Founders and product managers from agile B2B SaaS companies can analyze both requests and the associated votes, complete with confidential account information, which aids in making informed decisions about product development.
Additionally, the workspace includes tools for managing a roadmap, publishing release notes, and providing in-app updates, allowing teams to communicate effectively about what has been released and to keep their customers up to date. Importantly, account information remains confidential and accessible only to authorized team members, ensuring privacy. While revenue is considered in decision-making, it does not serve as the sole metric for prioritization.
Warpix offers a founder-assisted setup, providing new users with a 30-day free trial that activates once the workspace is fully established. For those wishing to continue after the trial period, a subscription fee of $39 per month in USD is required. Moreover, this pricing structure enables teams to assess the platform's value without immediate financial commitment.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Azure DevOps
Yes
DeepL
Yes
Facebook
Yes
Facebook Messenger
Yes
Flowlu
Yes
Google Translate
Yes
Google Workspace
Yes
Help Desk Migration
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Integrations
Azure DevOps
No
DeepL
No
Facebook
No
Facebook Messenger
No
Flowlu
No
Google Translate
No
Google Workspace
No
Help Desk Migration
No
HubSpot CRM
No
HubSpot Customer Platform
No
Pricing Details
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial
Yes
Free Version
No
Pricing Details
$39/month USD
$39/month USD, billed monthly after a 30-day free trial. The trial begins when the workspace is ready; payment starts only if the customer chooses to continue. Founder-assisted setup is included.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Vendor Details
Company Name
Warpix
Country
United Arab Emirates
Website
warpix.io
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
Yes
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
