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Description
UVdesk provides a helpdesk solution that is both SaaS-based and open-source, aimed at streamlining the support process to enhance customer service quality. The platform includes several complimentary eCommerce applications that facilitate order detail retrieval, support for multiple channels, and single sign-on capabilities. By utilizing tools such as a file viewer app, access to related articles, and task management features, you can save valuable time and boost overall productivity. Additionally, the variety of tools available ensures that teams can effectively manage customer inquiries and improve response times.
Description
kwiqreply, a WhatsApp Business API and CRM Helpdesk platform, provides a shared inbox for all your colleagues. We help you communicate effectively with your customers via WhatsApp, send automated messages, integrate chatbots, and much more.
API Access
Has API
API Access
Has API
Integrations
Shopify
CS-Cart Multi-Vendor
CS-Cart Store Builder
Ecwid
Facebook
HubSpot CRM
HubSpot Customer Platform
Joomla!
Magento
OpenCart
Integrations
Shopify
CS-Cart Multi-Vendor
CS-Cart Store Builder
Ecwid
Facebook
HubSpot CRM
HubSpot Customer Platform
Joomla!
Magento
OpenCart
Pricing Details
$11 per month
Free Trial
Free Version
Pricing Details
$32/2500INR per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Webkul
Founded
2010
Country
India
Website
www.uvdesk.com/en/
Vendor Details
Company Name
kwiqreply.io
Founded
2018
Country
India
Website
www.kwiqreply.io
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics
