UVdesk Description
UVdesk provides a helpdesk solution that is both SaaS-based and open-source, aimed at streamlining the support process to enhance customer service quality. The platform includes several complimentary eCommerce applications that facilitate order detail retrieval, support for multiple channels, and single sign-on capabilities. By utilizing tools such as a file viewer app, access to related articles, and task management features, you can save valuable time and boost overall productivity. Additionally, the variety of tools available ensures that teams can effectively manage customer inquiries and improve response times.
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Pricing
Pricing Starts At:
$11 per month
Free Version:
Yes
Free Trial:
Yes
Integrations
Company Details
Company:
Webkul
Year Founded:
2010
Headquarters:
India
Website:
www.uvdesk.com/en/
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Live Rep (24/7)
Online Support
UVdesk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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