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Description
Efficiently disseminate analyses, visual representations, and performance metrics across various departments and programs. Enable data reuse and empower staff to convert data into valuable insights regarding financial, operational, and strategic results. Improve the accessibility and quality of open data, which fosters transparency and encourages citizen participation. Leverage cloud-based data intelligence in real-time, ensuring a unified source of reliable data. A contemporary, secure cloud infrastructure with self-service options is essential for effective data-driven governance. The comprehensive data platform serves as a cohesive solution aimed at placing data at the forefront of all government endeavors, policies, and decisions. Integrate data silos into a singular access point that provides reliable and current information, showcasing trends, enhancing financial scrutiny, lowering costs, and involving public officials across regions. Promote transparency, accountability, and collaboration between public and private sectors by sharing relevant internal data with outside stakeholders. This approach not only enriches the decision-making process but also builds trust within the community.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
ArcGIS
Axon Fusus
Infinite Campus
Microsoft 365
Microsoft Dynamics 365
Integrations
Amazon Web Services (AWS)
ArcGIS
Axon Fusus
Infinite Campus
Microsoft 365
Microsoft Dynamics 365
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Tyler Technologies
Country
United States
Website
www.tylertech.com/solutions/transformative-technology/data-insights
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management