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Average Ratings 0 Ratings
Description
Trustane offers a comprehensive managed hosting solution for VICIdial specifically designed for contact centers. It deploys VICIdial on either virtual private servers or dedicated-core setups across various regions, and it also provides installation and management on servers supplied by the customers themselves. The platform features a user-friendly browser-based portal that displays information on call-center operations, including the status of servers and floors, as well as wallboards for agents and supervisors, which alert them to waiting callers, elevated campaign drop rates, insufficient lead counts, and any screens that have ceased reporting. The service package encompasses essential elements such as security enhancements, routine patching, ongoing monitoring, nightly backups to off-site locations, recording compression and retention, detailed reporting, and lead integration via VICIdial's API. Clients are responsible for connecting their own SIP carrier, as Trustane does not engage in the sale of call minutes or impose charges based on the number of agents. The billing model for hosted servers operates on an hourly basis with a cap for monthly charges, while management of customer-provided hardware incurs a standard fee. Furthermore, the service adeptly accommodates various campaign types, including outbound, inbound, and blended campaigns utilizing the VICIdial platform, ensuring flexibility for customers in their operational strategies.
Description
VICIhost provides a comprehensive suite of services including Inbound ACD, outbound predictive dialing, email management, customizable IVRs, skills-based agent routing, voicemail systems, complete call recording, and PBX capabilities among other features. Enhanced security measures are implemented with high-level data encryption that protects information from agents’ web browsers to the secure database back-end housed in our SSAE-16 certified hosting environments. We utilize strong encryption methods approved by NIST to ensure the safety of your data. Additionally, customers can access a secure IVR system to safely collect sensitive information such as credit card details. Each client benefits from dedicated physical servers located within our hosting facilities, where we maintain numerous servers specifically for our hosted call center operations. Our infrastructure relies exclusively on Tier-3 datacenters equipped with multiple internet backbone connections and backup power solutions, confirming the reliability of the services we provide. Thus, you can trust that your operations will run smoothly and securely at all times.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Gmail
No
Google Sheets
No
Insightly
No
Lawmatics
No
Mailchimp
No
Pipedrive
No
Salesforce
No
TeamSupport
No
VICIdial
Yes
Vtiger CRM
No
Integrations
Gmail
Yes
Google Sheets
Yes
Insightly
Yes
Lawmatics
Yes
Mailchimp
Yes
Pipedrive
Yes
Salesforce
Yes
TeamSupport
Yes
VICIdial
No
Vtiger CRM
Yes
Pricing Details
$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Trustane
Founded
2026
Country
India
Website
trustane.com
Vendor Details
Company Name
VICIhost
Founded
2003
Country
United States
Website
www.vicihost.com
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Predictive Dialer
Call Monitoring
No
Call Recording
No
Call Results
No
Call Transfer
No
Callback Scheduling
No
Campaign Specific Caller ID
No
Contact Management
No
FCC Compliance
No
FTC Compliance
No
Lead Capture
No
Lead Management
No